T-Mobile

Very friendly and knowledgeable staff. Great management. I had one of the best mobile phone sign-​up experiences here. I will be coming back to this location when I upgrade my device for sure.

Really friendly and great staff working there! I had to visit the store because I was getting weird billing messages from T-Mobile’s automatic systems, and I was having issues accessing my online account. Aaron Montoya took the time to walk me through the process to recover my account, and figure out the real issues behind my account problems. I really couldn’t have asked for a better customer service: proactive, efficient, and determined.

Unfortunately when you go here it is one person working while the other people watch. If things don’t work out for them at T-​Mobile they should apply for government jobs. Fortunately I was able to resolve my issues calling the 800 number. I guess you get what you pay for… Hello AT&T.

Amazing Staff here!
I’m a 10 year ATT customer. I went rounds with ATT trying to get an upgrade and an affordable plan. I was so upset and stressed.
I came in to this store and was greeted by a lovely gentlemen named Mario. He told me about their truly amazing deals. It seemed too good to be true, but it’s all TRUE! Not only were the deals great, the customer service by Mario and Andres were second to none. They were so professional, pleasant, and just amazing. Thank you to the both of you!

Friends,
I don’t know about you, but I usually loathe going into phone stores to start/​renew/​troubleshoot service. I’d been with AT&T for 10 years, and was never really thrilled when I had to visit their stores.
On this occasion, my family and I were changing service from two AT&T accounts to one T-​Mobile account, as for some reason their amazing service offerings/​pricing had eluded us until now.
The entire team at this store was attentive, courteous and professional, but the amazing Daniel was who provided us the most excellent experience on this occasion. He handled the potentially daunting multi-​account transfer without breaking a sweat, and even had us go get lunch while he handled the non-​exciting and time-​consuming chore of porting over our old numbers. He even got us some water while we waited.
I’m excited to report I no longer dread going to the phone store. Daniel provided such a great experience and made us feel so welcome that I know he and T-​Mobile have our back should we ever have any questions or need any help.
In case I’ve not made this abundantly clear by now, switch to T-​Mobile, come to the Hillcrest store and talk to Daniel. You shan’t be disappointed.

My husband just switched from Verizon with this store and was told they had taken care of everything and he would not have to file for a rebate or fill any paper work at home, that they had handled it all in store. Two months later a 600.00 dollar cancelation fee was charged from Verizon. He called today and was told he would get a call back from
The manager of the store, he waited and he hasn’t called. This terrible situation could have been avoided if employees Were upfront and cared. Im just happy he wasn’t deployed while this happened I and my family had been planning to switch over but seeing how T-​Mobile treats customers and military members is sad and discouraging.

$ 600.00+ for a Samsung 5 or an IPhone 5S?! Really? That’s what I was quoted by a rather bored looking sales associate when I came in here yesterday. «Oh,» she said casually, «you don’t have to pay for it all at once. You can finance it — if you qualify.»
Gee, thanks!
But, no thanks. AT&T and Verizon both offer the very same phones for $ 200.00 and $ 100.00, respectively. So, I’m going to choose between those two carriers and T-​Mobile, you all can just take a hike! Thanks!

My sister lost her phone today and we went in to start her a new plan here, I would give them a lame review because they were out of like every phone but based on the customer service there I give them a 5 because it makes up for it!
My sister was kind of rude to the lady because she lost her phone and she was in a bad mood but she remained so calm and still so polite and helpful! She was so nice that my sister was even in a better mood by the time we left! I wish I got her name! But she was amazing. Best tmobile experience of my life

I went there to buy a cellphone case for my samsung. They are very accommodating and friendly. I will definitely go back again sometime.

I went to the T-​Mobile store in Hillcrest today and it was a great experience. I am an older guy and not that tech savy. Jimmy explained everything to me very clearly and carefully. He was a world class act. Great customer service professional. T-​Mobile is lucky to have him!

I have been having issues with my Note 3 for the last 2 months and have taken it into this location numerous times, and they are not willing to do anything. Then man I dealt with today was extremely rude and unhelpful. After 13 years with my last phone company, I was hoping for better service!

This T-​Mobile store is awesome!!! I travel all the way here from El Cajon because of the impressive service you get not only from the sales reps but also from the manager Stephanie who is beyond amazing!!!

I’ve been into this T-​mobile store at least a half dozen times now and Natasha has consistently provided me with excellent service, was extremely helpful, patient and exceeded my expectations every step of the way.

wow, can you say
SUPER NICE?
I came in with lots of questions about my phone and it was like right before they closed. The man that helped me was so helpful and didn’t once make me feel a bother or try to rush me.
I heart my tmobile experience.

Well, of course I did not have much to ask here but, I had to go though a shop since I had to get a mobile card here as being from Switzerland, it’s really acceptable to use foreign SIM (especially for data plans, which I’m addicted to).
I went in with the phone containing the aim cars I recently bought, they carefully removed the case and quickly looked at the SIM card. I told them I was on a one month trip so they told me that I basically had two choices, one with or one without data, with a 20 $ difference. I asked if there was something like «limited data» to which he answered they had a 2Go plan (2,5 to be exact) which was on between, that was what I took. He quickly set up the thing and handed me the prepaid contract which I did not have to sign (surprisingly). He did not ask for my ID either.
I then asked for a bad to keep the contract and went out, I did reset the 4G connection and I everything worked fine. Very smooth experience. Thanks T-​Mobile.

Iwent there based Unilocal views, it cross to my mind «emm let me check », iwent there and first i stepped in, ihad a nice friendly wellcome, staff do really pay attention to their customers, and left the store with fully satisfaction … those people are aweosme over there, with No Doubts

I went in to the T-​Mobile store in Hillcrest because I’ve been having trouble with my cell phone. I was impressed with the customer service provided by sales representative James A! James is very knowledgeable about the products and services provided by T-​Mobile. James even took the time to do some very valuable research for me in order to provide a solution to my problem. I just want to thank James A. for taking the time to provide me with superior customer service.
I could see James A. moving up in the company and training other employees on the meaning of superior customer service. It was a real pleasure to have him assist me. I’m looking forward to going back to James A. in order to replace my current cell phone.
I would recommend James A. to anyone who was looking to purchase a cell phone and/​or mobile plan.
«Thank you, James A. for your exceptional customer service. Take care and be well.

five stars for the employees, but one for any customer care by tmobile via the phone or internet, if they didnt have these employees at this store, i would never be a tmobile customer, and i have an iPhone, on tmobile, beat that.

Having been with them for over 10 years now, this is by far the best T-​Mobile store in San Diego. Meilene (manager I believe) is very helpful!