Cold Stone Creamery

Love love love this location! Mainly because the workers are so nice! Especially Maddy, she’s such a sweetheart and she always seems to have the secret touch! Next time you come ask for Maddy. You won’t regret it!!!

This used to be a regular spot for me to go but with how poor it’s been I would rather travel farther than go here.
The last few times I’ve come I ordered a coffee lovers only in the large (gotta have it) size. Being that it’s a larger size I would think that there would be a second scoop of toppings to go on since it’s a larger ratio. The person infront of me got a small of whatever they ordered and got just as big a scoop of toppings so it doesn’t seem right. Bigger size, more scoops? I don’t know and they never seem to put enough ice cream they never fill the cup and end up just topping it off with more ice cream but no almonds or Heath crunches. I’d rather go to Glendora than come here.
I liked the old employees better. These newer faces don’t seem to do it right.

It really just depends on who you get scooping the ice cream. Sometimes they are friendly, sometimes not. Sometimes generous, sometimes measured. I still can’t get over the coupon policy of printing them out to redeem them. Kind of defeats the purpose, no?
Then they have a deal with the Flamebroiler where you buy one, get one free… but it is only ice cream. No shakes (which apparently aren’t ice cream) or smoothies or anything else.
Again…eh.

The ice cream was fresh and tasty. The service was very good as well. I had multiple orders from different aged kids and the girl, Geena, made everything to order. I ordered two ice creams for people I was treating at home and the ice cream stayed frozen. Many compliments on the lemon sorbet. It reminded me of Boston. Keep up the great work. We will be back with friends.

I usually never write reviews on places but I went into this cold stones today and received the BEST customer service from a young women named Ariana. I usually don’t get amazed by things like this but I was seriously blown away by the service she provided me! We need more people like her who don’t give you attitude or show they’re annoyed when you ask for something.

Great ice cream. Fast and friendly service.

Ice cream was good and the workers were really nice. This place lacks adequate seating as there was only 3 tables for 2 people each.
Jazmine was our server and she was very patient and kind. Even though there was a line she did not
Make me out my nephews feel rushed to order.

I came in today with my family and spent $ 25 on ice cream for everyone. After paying I overheard the person behind me asking about the buy one get one free promotion. The worker said yes its buy one get one on all love it sizes (which I just bought 2). I approached her after she was finished and asked her about it and she said she couldnt give it to me because I already paid. I asked why she didnt mention it to me and she said the manager told her not to tell people. Who runs a promotion but hopes people dont know about it?

Went here just now to use my daughters bday coupon. I honestly don’t think it was a free ice cream coupon like it says because it’s like a buy 1 get 1 free deal. What made this place worse was she gave me an attitude about using 2 different deals on the same day. Geez this company makes a lot of money as is what’s wrong with a customer wanting to use more than 1 deal the company isn’t loosing $$$$!! Workers like this makes the company look bad. They always say that’s the boss’s rules. If that’s the case make that in big fine print so people know so they can think twice about coming in. at the end she made me use my second deal which technically means the rules aren’t as strict as some mean employees make as if we customers are taking out of their paycheck

Even on a cold day, their ice cream was amazing and so was the service. I gave this for stars just because it is expensive. Make sure you find coupons in your local paper for even an even sweeter experience!

Great sevice by Natalie who even took the time to split a love it for my two kids. That avoided a fight and headache. Great deals if you check in with Unilocal

Picking up a birthday cake for my sweet angel!
I like their cakes mainly because they are always available last minute. I took off a star because one of the cakes on their website– a coffee/​caramel concoction– was not available at this store. I asked and none of the employees knew what I was talking about. I think they should all be knowledgeable about what items are being touted on the company website.
But the overall experience here is always positive. There is a Unilocal check in special on one of their ice cream cups. I generally am not a fan of their individual concoctions, they are way too sweet in my opinion, but for the cakes its a win!

Good reviews except from the coupon/​bag lady. Coupon ladies can be safely ignored. Clean Premises, good portions. Wonderful flavors. Air conditioning and ice cream on a scorching hot day. What could be better for my little grand daughter on a date with grandpa?
Our party of six was promptly served after a couple of samples were tried. The staff was friendly and helpful. Grand daughter decided on tangerine. The first visit was watermelon but grandpa’s tangerine won her heart for the second visit. I switched to their amazing pistachio and a wonderful dessert was slowly consumed. with appropriate mmm’s and ahhhh’s.

What can get better than a great deal? I went to eat at The Flame Broiler and I saw a sign that advertised COLDSTONE. It said that if you bring in your same day receipt that it was BOGO. Well, you don’t have to tell me twice. I love BOGO. We went to COLDSTONE and was greeted by a friendly young lady… Then comes the real problem… decisions, decisions, decisions… I settled on my old reliable Black Forest. The crew member informed me the BOGO was for 1 mix in and I would have to pay for the additional mix in. I was still in !!! We ordered our 2 and the price was 6.86. What a deal! We decided to have our dessert first and sat and enjoyed our creation. The store is clean and it and the staff friendly. I hope they keep this deal!!!

Came here and ordered the strawberry blonde signature creation it was pretty good, I just wished the ice cream looked more appealing and was more thick and cold.

Who doesn’t like ice cream??? I know I love it! Coldstones offers a large variety of combinations of ice cream creations (whether you get a premade one or you decide to be creative and make your own) this location is always well stocked in ingredients. From oreos to peanuts, chocolate shavings and sprinkles it has it all. Unfortunately I always think that the already made creations are way too sweet for my taste. The ice cream is always creamy for sure though. Service here has always been great and if I am lazy to create my own, they are happy to substitute a few of the ingredients in the premade ones to better sooth me. Be prepare to pay for your creations. you get charged per each item you add in… it adds up quickly.

Wow. Just wow.
Grandma wanted to take the kids out for an ice cream treat after my son’s basketball game so we headed here after I remembered that I had several free «Love It» coupons given by The Red Cross for donating blood.
The experience was horrible. Julia started helping our party of 5 but soon became bitchy after losing our coupon and blaming us for losing it. I handed it to her and she argued that she handed it back. Hmm? Ok not sure why she would hand it back but the other girl working could tell she was getting an attitude with us and told her to just go ring us up. She again started getting pissy after asking us who was going to pay. Finally, the other girl told her to go take care of the line of people and handled the rest of our orders. She was pleasant but overcharged me for a extra mix in. The entire experience was awkward and rude. I will not be patronizing this creamery in the future.

This Cold Stone has never failed me. The workers are always nice and they know how to make my «At the Copa Cabanabanana» quite well.
Only thing that I can complain about is that sometimes when they are bit overzealous with the waffle cone upgrade. I mean I like waffle cones, but sometimes I just don’t want one. And like a guy on the first date, would be nice if they understood that «no» really does mean «no.»

I went into Coldstone on a Tuesday afternoon around 3:30pm. There was one girl working all by herself and there were several people in line. I have been recently diagnosed with gluten intolerance and eating out is difficult and a bit scary because people really do not understand how serious just eating off a spoon that has sat on a counter that has had a piece of bread on it could be.
I waited several minutes until it was my turn in line. Since being diagnosed I am very aware that I am now one of «those» people. The high maintenance customers that people hate so I try not to be too much of a pain in the butt. I saw that they just put the scoops into a running thing of water and was a little scared, but she was super busy and didn’t want to ask her to go and wash them. I was just hoping that I wouldn’t get sick. I politely asked her for a Strawberry Mango Sorbet but asked if she could just put the sorbet directly into the bowl and not put it on the marble slab. She immediately asked me if I had a food allergy and I told her yes. She told me to hold on so that she could go and wash the ice cream scoops. I was SO relieved that I didn’t even have to ask her and didn’t have to be afraid of cross contamination from one of the non-​gluten free ice creams.
This girl, who turned out to be a manager, went above and beyond to make me feel like I wasn’t a pain in the ass customer and showed that she had the knowledge to keep her customers from getting sick. I was wary about visiting a scoop shop as I had been warned about the cross contamination risks there, but after being helped by Catherine and seeing how knowledgeable she was, I will definitely be making this Coldstone a regular place for me.

I had a gift card to burn at Cold Stone Creamery and in all honesty would not have gone here if I hadn’t had one. I am not a big fan of having my ice cream half melted by the time it is served to me, which seems like the usual case when you get ice cream from here. Their signature creations are limited and to me are too sweet and can be overkill. For example, their Peanut Buttercup perfection has chocolate ice cream, peanut butter, fudge and Reese’s peanut butter cups in it. Ughh! I have had this before and it was sickening sweet and made me feel sick afterwards. If you decide create your own «creation,» with multiple mix-​ins, then it will cost you an arm and a leg to do so. The only signature creation that I kinda like is their strawberry banana rendezvous, but I replace the white chocolate chips with raspberries instead.
Crap! I still have a $ 5 balance on my gift card. I guess I am going to have to make one more trip to this place, hopefully there will not be any screaming, bratty kids in line the next time I go.