Cathy Jean

Walked in, saw a shoe I wanted to get, but noticed all 3 of the associates just STARING. Felt extremely uncomfortable. Told my friend that it was awkward just having ALL 3 OF THEM stare at me. Loud enough for them to hear, but that didn’t stop them. Walked out of that store and thank the gods I was free.
The feeling of being watched in any store is not fun and just ruins the shopping experience.
For the people that work here, find another job. Apparently yall suck!

The district manager at this location sold me a pair of shoes which were each a different size after I specifically asked her to make sure and check they were both the same size. She said yes and still messed up. I came all the way back the next day to get the right shoe size. The girl working there decides to make up some bs story about it being a «factory defect» while being extremely pretentious… after I explained that I called to make sure they will have the right size for me to pick up, she checked at the front cashier desk and wouldn’t you know??? Surprise surprise. –_​– that place may as well have robots working there, it would be more efficient and without an attitude!

Amanda was super awesome, friendly. This is real customer service. Thank you so much for your help. She needs a raise. And I love her glasses.

TL; DR
Let me start off by saying that they have plenty of cute shoes for any occasion, but that’s not the reason for this review.
This is for their customer service. I came in on a whim, and fortunately found a cute pair of wedges on display, so I asked one of the workers if they could get me the other shoe. The reply I got was both rude and unprofessional, which she gave me a response of «uhhhhhh sure» like I was asking her to do something out of her job description.
When she arrived with the other shoe it was the wrong size which was obvious in her expression of being frustrated. She didn’t apologize and just walked to the back and got the other pair.
When she finally came back, she literally handed me the box at arms length making me reach for it.
When I finally got the box I opened it up and the shoe had toe imprints which I just wiped off and a big stain on the front which I was informed by my friend that it could be removed with a leather treatment.
I was definitely hesitant on getting these, but I wanted them so bad so I asked if they could clean that spot, and to my surprise they said «you want me to clean it??» Umm, YES. You work here right?!? She replied with «it’s just a minor wear that was caused by people trying them on» like do you guys not look at the shoes before you restock them back? The whole situation was annoying, and the three girls were just standing behind the counter like an interrogation asking if I wanted them.
Sadly, I was weak, and like the quote goes, «if the shoe fits, buy them» and that’s what I did. They were cute, but the customer service I received was horrific. I hope you girls read this and learn better customer service skills.

Their boot sell was inviting (40 bucks for boots is hard to beat)!
BUT the service was horrible. Two young girls actively ignored me while I walked around the store waiting to be helped. After ten mins and no one offering me assistance I left the store. Super sad that the service was horrible because the boots really are a great deal.

All I have to say is WOW.
I’m not usually one to write Unilocal reviews about all of these big name stores but I really had a great experience here today. Walked in expecting to just sit around while waiting for my friend to finish her shopping until I found myself trying things on for fun… and that’s where the madness started.
I’m not sure if this is all the time or just for now, but there was an awesome sale going on when I went yesterday. The shoes were so comfortable and the sale prices were so great! Not to mention everything was so cute I just wanted to walk out of the store with a wagon full of shoes.
The girl helping me was really awesome. She must have fetched me at least 8 – 10 sizes of a variety of shoes and was very knowledgeable of what was and was not in stock. She was always constantly willing to help me even though I sent a lot of things back.
Super happy. I’ve never been so satisfied with a shoe store. Will definitely keep it in my mind to be back when craving new shoes :)

I have a shoe addiction, particularly heels (the higher the better!) so I love this store. Not as much as I love Baker’s, because they specialize in the sky high pumps I love the most, but Cathy Jean has cute stuff, good selection of styles and colors, and almost everything is always on sale.
But– the salesgirl there (it’s always the same one) is rude! I came in one time and she totally overlooked me and blew me off when i asked for a size. I bought like three pairs of shoes that day and came back in the next week. The same girl was there and even though she acknowledged that she remembered me, she still wasn’t very helpful. Now, I’m not the kind of customer that needs to be waited on by any means… I generally prefer to browse on my own without being bothered. But when everything is in the back and I kind of NEED the girl to get me sizes I’d like some attention. She was talking to her friend the whole time I was in there and couldn’t be bothered with anything else. Ugh.
But it was worth it– I love all the shoes I’ve gotten from there and it didn’t do TOO much damage to my bank account because they have great sales there. Just be prepared to have to repeatedly ask when you want to try something on.

Pros:
— They will give you a full refund within either 7 (or 10 days, I can’t remember which) of your purchase date if the shoes appear unworn.
Cons:
— Not much of a variety
— shoes on sale are still pricey sometimes.

I just bought a pair of combat boots that look exactly like the ones I saw in Nordstrom Rack for $ 36 bucks. The nordstrom one was around $ 50 and wasn’t even my size): When I saw them in Cathy Jeans, I was happy to see them in three colors! I got the lightest brown and i’m starting to like them more and more!
Might not come here again though because everything else was something I could find in any store, but these combat boots were simple and clean (: no extra buckles, buttons, zippers. just plain boots. love. them.

For the price I don’t think you can beat Cathy Jean. Of course these are not the highest quality shoes on the market but they’re good for chicks with champagne taste confined to a beer budget. They also have a lot of sales and a pretty good selection for being kind of a small store. I recently bought two pairs at this location, both of which were on sale (they each cost $ 55 before tax). The sales people have always been very helpful as well.
The only sort of weird thing I noticed here is how sterile this store seems. I don’t know if it’s because it’s still a new location but it looks like they literally just moved in and are starting from scratch. I didn’t even notice a credit card machine and the sales girl had to hand write my receipt. Kind of odd… I can’t imagine they’re deliberately trying to do business the old school way; but as long as they keep up the good sales, they can ring up my credit card any way they want!

I’m glad a Cathy Jean finally reopened at Stonestown! There used to be one a few years back, but they closed, and as a result, I had to go to the one at Serramonte. I’m happy with this one not only because it’s in San Francisco, but also because the service is better.
What I love about Cathy Jean is their huge variety of shoes, from flats to flip flops to sandals to heels to boots. What I dislike is the cheap paper on which they write receipts and especially their return policy. It’s10 days for full refund and 30 days for exchange. The exchange period is reasonable, but the refund period is too short in my opinion.
So, I finally visited on Black Friday. I was hoping that they had a good sale, but unfortunately, they didn’t. They always advertise _​_​% off, but it’s hardly _​_​% off if it’s the same every single day of the year. For example, I’ve loved these slouchy boots since last year, and it’s always been advertised as 50% off, both online and in-​store, no matter how many times I’ve checked their website and visited the Serramonte store. But enough complaining, I finally purchased them and I am loving them! :)

They recently opened up a Cathy Jean at Stonestown few weeks ago. I came in to check it out after buying some World Series shirts and waiting on other people who were in those crazy lines for the WS gear.
I noticed that they had a sale on all of their shoes. Curious, I went in to see what they had. I spotted a decent amount of flats I liked and asked the sales woman to help me get my size. As she brought out the one that I wanted to try, she also brought out a few other suggestions that were similar to the flats that I had chosen.
I stuck to the original one that I wanted, although I was kind of iffy on whether to purchase them. My left foot was perfect in fitting and comfortable, but my right foot foot was a bit wider, so the side was a bit uncomfortable. Fortunately, the sales woman told me a tip: I could stretch them out by hand or blow dry them to loosen up the leather. Plus, they had a 10 day return policy with full refund on cash or credit and a store credit or exchange within 30 days.
I purchased them because if I changed my mind on the shoes, I could always return them within the expiration of the return policy. So far, I have been stretching them by hand and it’s working well. I adore my flats. Thanks for the tips!