Valencia Optometry

This place has a great selection of optical and suns. I was helped by his pleasant staff that is knowledgeable and has great customer service. The doctor was sincere and patient. Felt very comfortable and would recommend this place to go to.

Dr carcamo is the best optometrist I had ever had been going to this place for a few years now .he is great very knowledgable has great eye tips always checks my eyes thrilly not only for Rx but to make sure my eyes are healthy. Dr is very friendly. Staff is friendly as well. i moved out of state but every year when I go back home I make sure I get my eyes check.

I stopped in here recently because I was interested in checking out some Tom Ford frames. I was ignored by everyone working here, and I felt it was because I was the only person not speaking Spanish. (Hablo espanol.) No one even said hello or acknowledged my presence, although the people working were extremely friendly with the other people in the store. Everything worth trying on was in a locked case, so I couldn’t even assist myself.

I’ll spare you the details of why this is a terrible business because reading it would only make you dumber. Just be warned that these people are terrible at their jobs.

Dr carcamo Is a great dr his being my doctor for 22 years. he is very friendly and patient very knowledgeable. he always answers my questions he has lots of experience and always gives good eye tips. The staff is very friendly. Great customer service. They have a great frame selection. I’m very happy with this place.

DO NOT COME HERE! I’ve never in my life had a worse experience with any company or doctor or even person for that matter. I’ve never even written a Unilocal review because I’m in the service industry and I think people often are too harsh on businesses. This will be my first. Why isn’t there an option for zero stars?
I came here a few months ago and had an eye exam. The doctor was extremely rough and proceeded through the exam without letting me know what he was doing or what was happening. I felt uncomfortable but toughed it out because he did not make me feel comfortable enough to say anything. He got frustrated when it took me more than one try to get the contacts in my eye instead of acting patient he acted annoyed and tried to hurry me up.
He convinced me to switch to a new brand of contacts (biofinity) and when I asked why he gave me a list of vague reasons but said to trust him that they were better. I know now that his words were a total scam. He had me come back in a few days to make sure the contacts worked and then charged me another copay just to double check they were fine. However, when switching to a new brand of contacts it takes more than a day or two to really be able to tell if he contacts work for your eyes or not and usually in my past experiences they just call you to check and make sure they’re working out rather than charging you another copay.
The contacts I got were supposed to supply me for a year and I went through them in four months. Multiple pairs were already ripped when I opened the cases and most days I had to brow them away mid day cause they dried out my eyes and were insanely uncomfortable. Anyone with contacts knows how stressful it is to have uncomfortable lenses that irritate your eyes to the point where you can’t wear them.
I went in to talk to the dr and see what they could do to help me out. Instead of talking to me the dr had the desk clerk «deal with me.» He said they could charge me for a new exam and then charge me the full price for new contacts… What? So basically they were not willing to help me out at all they just wanted to charge me for more exams and more contacts. He accepted no responsibility and showed no willingness to even hear me out as he refused to come out of his office even though he was not seeing a patient. I’m pretty sure doctors swear an oath to help people and to provide the best care they can. Maybe this guy didn’t have to take an oath or else he’s breaking it cause he did not give a crap about helping me. I can’t even put into words the horrible experience I had here. How can you just leave someone blind and unable to see and tell Ben you can only help if I pay for it when it’s your fault in the first place that you sold me bunk contacts? I’m pretty sure this guy was just trying to unload some sketchy contacts. Maybe if I wouldn’t have believed him I would have stuck with my original contact brand but sue me for trusting a doctor to give me his honest and helpful opinion. Worst business ethics of all time.

An exquisite local destination for style and ease. Dr. Carcamo and family run this business and they do it naturally with their gracious approach to customer service. It really is a delightful experience!
Glasses selection is unique and stylish. They really work with you and I’m happy to say that this Native San Franciscan couple uses this staple store for our glass wear goods! –Reese and Yvannia

I had a poor experience coming here. I came in with an eye infection referred by my usual optometrist because they were booked. I waited in the lobby and a man came in asking for an appointment because he said he knew the doctor. Receptionist told them they had nothing but they could wait for someone to miss their appt. Finally I got in to see the doctor and he rushed me out so that he could treat this other patient. I didn’t feel comfortable with the doctor. He was rough with eye treatment and put drops in my eyes before telling me what they were. When I tried to schedule my followup with them the phone rang and rang during business hours. I left a message and no one ever got back to me.

I have had a TERRIBLE experience with Valencia Optometry. While the bulk of my Unilocal reviews (which I write RARELY) are to praise a business, this is the first time I have gotten on Unilocal to warn others.
I chose this business b/​c it was close to home and I have a little baby so outings can be short, plus reviews seemed ok. Now, I regret choosing Valencia Optometry for my exam and Rx needs.
First, the contacts and glasses exam was more expensive than they first quoted. When I took it up with them, they just gave me some free solution.
Second, the glasses Rx I got is off and the glasses I had made with the Rx make me feel like I’m looking through a fishbowl (I got TWO pairs of glasses, one from an online store and one from another bricks and mortar, reputable store — both pairs have issues b/​c of the bad Valencia Optometry Rx). When I called V.O. to tell them about the problem, they wanted to charge me for the re-​exam rather than being apologetic and offering to fix the issue for free.
Third, I JUST this morning got off the phone with 1−800-CONTACTS. The rep said they cannot get a hold of Valencia Optometry to confirm my contacts Rx — this is the first time in 5 years she has seen this issue. Turns out 1−800-CONTACTS had to call my OLD dr. to renew b/​c Valencia Optometry never picks up the phone/​responds. I just tried calling V.O. myself at 10:10 a.m. on a Saturday and got voicemail — the message didn’t even identify the business, instead it was a creepy generic message. Long story short, I have no contacts right now and shoddy glasses.
While the dr. and staff were more or less friendly, the services are majorly SUB-​PAR and I’ve lost time and money I can’t get back!

I went to Valencia Optometry this past August for an eye exam and contact fitting.
This afternoon, I called to retrieve an additional copy of my prescription and was given the runaround. They were too busy, I was told. I was first asked why I needed my prescription emailed to me and I explained that I was at Costco, ready to purchase contact lenses (I forgot my prescription at home). I was told by Valencia optometry that they would match costco’s price, which I declined because I was already at the store. I gave them costco’s fax number and my own email to receive my prescription, but nothing was sent.
Next time, I’ll get my eye exam at Costco as well. Terrible customer service.

Dr. Carcamo has a solid practice. His staff, which I’m assuming are his kids are kind and helpful, and were pretty thorough with helping me choose frames, although I opted to go elsewhere based on having my heart set on a set they didn’t offer. Dr. Carcamo himself works quite rapidly, and was pretty patient throughout the procedure with my questions and uncertainties. I definitely plan to come back for the next time I need a check up.

I went to Valencia Optometry yesterday and it was a fantastic experience in every way. I haven’t had an eye exam in years and all of my past exam experiences have been either poor or just OK. Dr Carcamo is incredibly friendly and professional and you can tell that he is very experienced in what he does. The Dr was able to identify an eye problem that I was completely unaware of and offered a course of treatment for my eye problem. The staff at this office are also very friendly and helpful as well.
Another review of this place says that there were «surprise fees» involved with a contact lenses exam. I read that review before going in for my exam, and was a little bit wary, but that person’s review couldn’t be further from the experience I received. All insurance/​pricing info was up front and direct, and frankly it was a very good deal. I will definitely return for all my eye care needs. Thanks for a great experience!

This place rocks… Nice store that is well maintained. My glasses broke on me :(as one of the screws popped out of the frames. So I stopped by here today hoping they could fix them and I was in luck!
Not only did they fix the glasses but they did not even charge me. So nice of them I had to go on to Unilocal and praise them. When I need replacements I will definitely go here.

Extremely helpful and pleasant team of employees. Honest with their recommendations when asked, they give you plenty of space to roam around and try on different frames. Two thumbs up, thank you.

Hooray for these folks!
Every time I’ve needed a quick checkup/​glasses repair/​contact lens adjustment, I’ve been seen that day or super-​quick. It’s no problem to pop in for a quick fix when my wire frames get bent funny.
The guy and gal at the desk are helpful, friendly and funny; I always look forward to going in.
Both doctors I’ve seen were great listeners, great explainers, and the smoothest inserters/​removers of contact lenses ever.
Glasses and contacts ordered always come in when promised (or earlier).
Highly recommended!

Prompt and courteous. The staff and doctor were very friendly, I completed my eye exam in about 30 minutes. It cost $ 40 out of pocket after my student health insurance was processed. The doctor also made helpful recommendations about things to do to help my eyes with allergies. Easy to access mission location.

I went in randomly and was pleasantly surprised.

Over all, this eye center took care of business and gave me what I needed, a contact lens exam and contacts in my proper prescription.
I’m giving such a low rating, because I don’t feel they were honest and up front about-​related costs and how their policies worked with my insurance coverage. I even did my homework and asked all the proper related questions before getting my exam done here.
I’m 35 and I’ve been wearing contacts since I was 12 years old. Considering you have to renew your prescription every 12 months, I’ve had about 22 contact exams over the last 23 years. (I know, time for Lasik) During this time, I’ve moved 13 times and to say the least, my eye Dr. changed many times during this time period. NOT ONCE with all these different Dr.‘s over this entire time with all these exams, HAVE I EVER BEEN ASKED TO RETURN FOR A SECONDARY CHECK UP after my initial exam. This detail is very important and I’ll explain why shortly.
Before going to Valencia Optometry, I had lived in a different part of SF in the Sunset and went to an eye center on Irving St. for about 4 years. I moved downtown and change Dr.‘s and after 1 year there, that particular place stopped excepting my insurance. I called around to different places in search of another location that was close to where I lived that would except my insurance, Valencia Optometry was that place. They accepted my insurance and all the annual benefits were almost identical to what I was expecting from my previous locations with this insurance plan.
I set up an appointment for an exam and the following week I went in and all went well. I paid my co pay, presented my insurance information and they gave me a receipt for 0 balance, all is good. At the end of the exam they gave me a free set of contacts to try on and asked me to come back in a week for a follow up exam. Follow up exam? That’s odd, why? I questioned why and they told me they wanted to make sure the contacts fit well and that the prescription is accurate before they give me the prescription paperwork and contacts. I figured they were just being extra thorough because I was a first time patient with them, although I was wearing the same brand of contacts I had been wearing for the last few years, just a slight change in prescription. At this time, I was riding my bike about 5 miles from work and then 5 miles home, so even though everything was close, this added trip wasn’t exactly convenient for me with my busy work schedule.
A week or so later, I returned and the follow up exam went fine. I went to the front desk to claim my prescription and 4 boxes of contacts completely covered by my insurance, business as usual compared to all other exams I’ve had in the past with the exception of the follow up exam and the fact that they said, «that will be $ 50 dollars please.» «Wait, what? $ 50 for what?!» They explained to me that my insurance doesn’t cover the follow up exam and I had to pay it out of pocket.
I was outraged! They took my co-​pay, charged my insurance and now they want to charge me an extra $ 50 out of pocket before I can get my prescription and contacts! This follow up exam was never mentioned once, nor any out of pocket expenses for the follow up exam. I refused to pay and wouldn’t leave the store until I called my insurance. My insurance was even surprised, although advised me to pay the $ 50 and said once they received and processed the claim from Valencia Optometry, Valencia would then be responsible to reimburse the $ 50 charged for the follow up exam back to me. I was just so pissed off! I by no means am rich, so $ 50 bucks can go a long way and even that wasn’t the most upsetting thing for me, it was the principle that they were never up front with this added cost from the beginning. Even after my initial exam when they told me to return in a week for the follow up, they never told me to bring my wallet to pay for anything extra!
Almost 12 months later and after multiple phone calls in an attempt to get my money back, nothing!
Although they are very professional and detailed, I felt robbed and only envision this company as a bunch of thief’s. I realize now, they weren’t worried about my well being, they just wanted to get me back to stick me for more money!
Now attempting to get my prescription from them so I can go get my contacts at Costco instead, they told me they would email me my prescription and didn’t! In their defense, maybe they got my email wrong or something, although I am not happy how I just continue to waist my time with these people. This whole experience has frustrated me to no extent hence this extended review. I will not return to Valencia Optometry unless it’s to hand pick up my prescription or get my $ 50 dollars back. (Both which I’m going to follow up with this week.)
Based on my experience, I strongly advise you to go someplace else and ask about a follow up exam before you pay for or sign anything.

Last night I had the unfortunate incident of having my eye poked. I went to the hospital and by the third hour of waiting decided to call the optometrist. I made the call and they told me to come in as soon as possible. Extremely friendly and took care of my scratched cornea. Dr. Carcamo was very knowledgable and his staff was as well. Family business that has a very bright future ahead of them. 5 stars.