Walmart Supercenter

I had the worst experience ever today not only did the store manager was making her own rules and did not follow store policy at all she lost my coupon and they made me wait about an hour while they looked for it the cashier and CSR kept coming back where I was at and would say ohh they haven’t gave it back all in all I told them it was ridiculous they couldn’t get there act together I was not leaving empty handed so at the end they ended up giving me a dollar they did not find the coupon… i was so upset never again will I go to this store location I will drive out to a different one!

2 star only reason they get 1 additional star is because the are clean and for most part well stocked. But lacks customer service and cashiers. Jewelry cashier han no people but 15 ppl in line for register 2 registers open. I asked if she can check me out she sai no only jewelry and max 5 items. Wow when she was doing nothing it took 15 minutes to check out for the 10 items i had. And also had an oil change done and they messed up my car. They put the screw too tight and mess up the threads to my oil plug they had to send me to a mechanic to fix it. They did not replace it they tried to fix it now the plug requires a washer and if its not done right it leaks oil my car was newer now having to deal with this for year. DONT GET OIL CHANGE HERE YEA THEY CAN MESS UP YOUR CAR. And corp don’t care

I stood in line for 20 mins today (with only 3 people in front of me) at the auto service center. This was after waiting 2 hours for an oil change when only 2 cars were in front of me. My husband always had problems with them saying they didn’t have the tool to take off his oil filter and now he only goes to the Hemet Walmart for service. I guess I will be driving further for quicker and better service as well!

Honestly, what do people expect from a Wal-​mart? All I know is, is that this one is way nicer than the one in Hemet. And I get my steps in on my Fitbit every time I come here too so thats a plus. They were out of a couple things that I was looking for but all in all, I don’t expect very much. It’s a freakin Wal-​mart.

I was so happy when this store opened a few years ago. But after a year or so service has become a hassle. There is a handful of employees that are rude and intentionally avoid customers. Mainly some of the female floor managers or associates. As large as this store is and during peek hours its not unusual to find a couple registers open. Rarely see the head manager on the floor unless they are getting a visit by their bosses. They may be larger but they can’t match the level of customer service and professionalism of Stater Bro’s. If it weren’t so easy to conduct one stop shopping I would avoid the store entirely.

I almost never go to Walmart for several reasons I don’t care to waste my time on. My main problem with this store is not getting the items ive paid for!!! I get home and im missing my windex or my breakfast sausage today its my bubble machine!!! They said they checked their «cameras» and they saw me take it… I didn’t leave anything in my cart I triple check the carts every time I leave them i have 2 kids constantly leaving crap behind. I asked to see the tape and they refused to let me see it. Not to mention I had to wait 30 minutes in line to have them tell me I took it home already!!! Seriously last effin time you burn me and my family! I hope walmart goes outta business. SHOP TARGET I GET MY ITEMS EVERY TIME!!!

Supervisor Renee was very rude and gets only ONE STAR. She was called over to assist me with an item that was missing a tag and just walked away from me when I was trying to ask her a question. She turned something that could have taken 2 minutes to take care of into a 15 minute ordeal, because she just refuse to help me. The employee at the register (I wish I remember her name because she was very sweet) was just as confused as I was because Renee just threw up her hands and walked off. The cashier paged some one else to help me and he was very helpful (I forgot his name as well, but he was younger guy with brown hair and a beard). I really wish I remembered the cashier’s and the young man’s name because they got 5 stars in my book for being helpful.

Where do I begin? First off the crack heads that try to force donations from you already destroy your Walmart shopping experience before you even enter the place. The cashiers are the worst cashiers I’ve ever seen in my life and the managers are even more worse, it’s like meeting dumb and dumber. The managers ought to be shot for there unprofessionalism and illiterate behavior towards customers. Managers take 45 min to void a cashiers mistake and walk off with an attitude like you owe them a check or something. Verizon stalks you throughout the store! The electronics section should be blown to smithereens. There are usually two workers that look lost and confused all the time meanwhile your in a long line just To ask a question! Everything looks like it’s missing or stolen! Returning something is like selling your soul the line is loooooong and then long behold when it’s finally your turn the cashier moves like a dying turtle good Gawd! They are out of everything and it always looks like ppl are stealing or looking for a date! The self check out is what brings me back. Grab what I need and get the heck out!

I absolutely hate Walmart, but if you have to go for certain items you can’t find anywhere else, might as well come here, the Hemet location is a wreck.

Waiting to do a return 30min already this place sucks… i no i should of came at 7am :-/​annoying

Low prices, and even LOWER-​class clientelle! Customers allow their children to destroy the store, employees are unskilled and rude, and lines are always horrendous. Customers shop in pajamas and dirty clothes, and there are usually people outside asking for money. You can find some cheap stuff here, but seriously, you get what you pay for.

They are literally ALWAYS out of something I need. But I guess I can’t expect too much from a Walmart.

This review is for the oil change department. EVERY time I try to get an oil change here I’m given a song and a dance and they purposely try to get me to leave. I’ve been told they don’t have the tool to remove my oil filter before (you pop my hood and you can see my filter, what is wrong with your hands?!), I’ve been told with zero cars in the bay that it will take them 2 hours just to get to my car, I’m given an excuse every time to the point where I don’t even bother going there for an oil change anymore. I hope the management reads this and starts to evaluate that department better.
Update: ⁵⁄₁₄ today’s excuse was the tool they use to take off filters is stripped.

Awesome Holiday Cashier Coverage… No other store in the Valley had the quick service of San Jacinto. Someone out there loves the customer thanks

I have shopped and worked at Walmart’s across US and this is worst customer service oriented. I shop online or go to other store because of this.
Associates have better things to do than help customer like putting «go backs» away or finishing a conversation w/​other associate. If asked where item is, they say over there somewhere. If I ask for help in a department, I have waited 10 minutes for an associate then asked for help, again, only to wait and finally give up and leave frustrated and angry (thank you Tyler for trying so hard to help). I waited in line for 15 minutes in returns while I watched as person left to go do «go back» cart.
I check my receipt because prices on shelf do not match or items are not even priced so it deters me from buying. I end up running back to shelf with camera to prove price and item because associates are too busy to assist.
I understand business needs to be done. I have managed major stores. But the priority is customer! We pay your paycheck. We make it possible for you to pay your bills, eat and play. We pay you to treat us with courtesy and respect this is why you walked through the door at work, today.
I have talked to assistant manager and people doing walk thru about care given to store and customers… I have seen no change. I would prefer to pay more to be treated well. All stores are selling something which one is doing it with respect to customer?

This store has gone to hell in a handbag the last few years!!! In the last year I I have been threatened by another customer who was stealing and using 5 different food stamp cards (NO JOKE) I didn’t say a word until she started yelling at a senior citizen lady until she cried!!! The poor cashier who was all of about 19 had no idea what was going on but the manager just kept pacing back and forth without helping us!!! Another cashier came and helped the women and myself out at another register!!! I was scared to go into the parking lot at 8pm in fear of the other customer NO Help!!! Today my daughter and I were accused of stealing juice from the cashier that rang us up!!! Took two assistant managers to check our receipt not once but twice!!! They had to see that it said Cranberry Grape then had to check the UPC code as well to make sure we didn’t switch for a larger size!!! we were HUMILIATED and not a single apology!!!

Do not waste your time or energy with this walmart location. It’s the worst one I have EVER had the misfortune to enter.
The store is in disarray, shelves are real low on products, their selection is limited on much needed items, and more.
The one aspect of the store that needs major improvement in is the cashiers. It takes forever to get through a line and with only 5 check stands open, you’re gonna be there for a while.
On this last visit, I waited in line for OVER 30 minutes while the checker did her «job.» Was going to back out of the line and head to another one many times, but got suckered in to thinking the checker was going to speed up!
Their «market» section is brutal too. Items are in spots in isles that make no sense. «Mexican food» isle consisted of hot sauce and olives! No tortillas, salsas, beans, no nothing! Maybe the store was transitioning?
Run…

This location is amazing compared to the filth on Sanderson Ave.
It’s still a Walmart ok? But its nice and clean and organized and the sales floor is actually recovered and filled in by the employees. Nice n tidy.

What a huge difference this store is.
Its out of my way for driving but I will gladly make the trip if it means avoiding the garbage on Sanderson!!!
No Walmart should ever get more than 3 stars, ever, but I was impressed.

Worst experience of my life never would i ever go back if Lisa the service store manager works there she was totally very rude, disrespectful and most of all very angry my thought of a manager treating a costumer with the upmost ignorance. I would like to share my moment as a last time customer. Having self check outs is one of the fastest way to get in and out of walmart dealing with long lines and slow cashier no need at the self check-​out i had coupons and paying for my items i scan my coupons and it accepts no worries there. After scanning my last coupon it ask to speak to an assistant (the only thing That slows me down) i dont remember her name but if it helps she was and older short mid age Asian woman. Comes to assist me after doin so she notice my coupons were expired. Note (walmart policy just paraphrasing says if it scans we accept!)
After noticing she tells me «we dont not accept expired coupons!» Ok thats fine but why are your machine accepting my expired coupons? Kinda contradicting dont you say? So she continue to say im going to have to call a supervisor.(aka your going to be here for a very long time waiting) my items was ready to get paid for so i pay for them and got my receipt and put it in my hand and told the asian woman nicely i have to go im not goin to wait for an hour on your manager i have my paid items i would like to leave the expired coupons with you, and you can talk your manager yourself. She ask me well im sorry im know its going to be long wait so why dont you come follow me to find a manager? So i said ok.(worse idea in my life) so we find her (lisa the service store manager) she was pretty look nice age maybe in her mid 20s. So the Asian woman explains the story and she says the same thing we dont accept expired coupons.
Well i told her i paid for my items and its your guys machine that accepts them im leaving she ask me if she can just return the items and give me my money back (after searching for everything in the store for an hour i think not) once i said that the little cute girl got UGLY as i was walking out she calls security to assist her. why? I dont know she jumps in front of my basket and says your not leaving please turn around … I was very upset and felt very disrespected for her not letting me go like i was trying to steal i said no lisa im leaving please step away from in front of the basket she stayed there gave my a couple of feet to Maneuver my basket around her she Immediately grabs ahold of the cart and very violently shoves it into the metal detecter almost knocking me and the cart over gets in my face and yells (are you trying run me over?) ok first of all let me set something straight when i moving object is in motion are you
(A.) jump in front of it
or (B) get the hell away
Continuing on lisa is in my face and as she was in my face she reaches over and tries to snatch the receipt out of my hand. Are you kidding me, why? Anyways to security or should i say employees grabs ahold of me and pushes her back as if i was the attacker. immediately i told them to get your hands off of me i have to receipt of proof of purchase they let me go. Another manger came along and ask what was the problem again same story same results but this time he says let him go he paid for his items we cant do anything just next time dont bring in expired coupons. Ok i was fine with that so i told him dont mislead your costumers on thinking they can come in with expired coupons and leave happily if your machine is taking them then you need to upgrade your machine and or get rid of them.
Long story short i get to leave feeling very harassed by lisa but still have my items thanks to… The manager i guess if i go back into that store and see her working there i would be very uncomfortable just because she did not have to behave the way she to not just me but any costumer that is going to in my situation. If anybody like to contact me about this accident my email is
i feel very sorry for whoever has to deal with lisa the grouch.

Clean! And open spaces! Much nicer than the Walmart in Hemet.
Could open more registers, as most other Walmarts could, so expect a wait unless you’re going past 11 pm. And you know what, now that I think about it, expect a wait then too!