El Pollo Loco

Really poor service. Salsa bar was out of red salsa and was told they didn’t have any more. No salt packages and when ask for salt, they offered salt that was pour to the grilled chicken from the kitchen.

Today, may 9^th i decide make a phone call to go and just picked up my order and save some time, Leslie answer the phone and she got upset because i order only a tostad salad and a chicken breast by phone. also get up upset because i deciced picked up in the drive thru, worse customer service ever from Leslie. im a loyal customer from pollo loco. but people like this one make me feel like im not valued as a customer.

Great place for lunch with wonderful and under $ 10 dollar, what more do you want? :-)

This location is awesome! Plenty of parking. Super fast drive through. Friendly employees who seen to enjoy what they’re doing.

I’m not sure if it’s ok or not
I will never come back here
The employ walking with is stinky shoes on the grill

I come here once a week for lunch and it’s a good lunch. Love the pollo bowl.
It’s almost 11pm and drive thru staff are pleasant and helpful. No long wait and food was spot on!

I ordered food from the drive thru about 2 weeks ago, and I have to say, the service that i received was not all that great. I had originally ordered a 10 piece chicken meal, and when I saw a better deal, I asked the guy if he could change my order. He looked at me like if he wasn’t sure, and I didn’t want to be like one of those annoying customers who changes the entire order. I told him it was okay if he couldn’t change it, but he was friendly and said it was fine. My complaint isn’t at all about him, or the food. The food was delicious, even though the salsa for the enchiladas was a little bitter. My complaint and the reason why i am switching it to 3 stars is because there was a girl at the drive thru window who gave me the dirtiest look when I asked the guy if he could change my order. I could tell she looked annoyed, and honestly, it really bothered me. I work in customer service, and let me tell you, she has no customer service skills at all! She looked young, and like a bratty teenager. I hope the next time I go, I have a better experience.

After ordering through the drive thru and telling the lady I didn’t want beans in my rice bowl and the salsa on the side multiple times, and also ordering 2 shrimp and avocado tacos, I get my food and right away I can see there’s beans and salsa in my bowl. I tell them what I ordered and they replaced it. I wish I would’ve checked everything else too because when I got home I eat my bowl and can’t wait to eat my shrimp tacos only to find out they’re freaking chicken tacos!!! Chicken!!! The menu item sold for that taco is Shrimp and Avocado taco! And we got the extra charge for that shrimp and got no shrimp.

They freaken suck here. Last time I’m coming here. The girl taking my order did everything wrong. Got the chicken combo and asked for the half chicken. I received 4 incredibly smallllll pieces. Asked for fries and she didn’t bother mentioning they don’t serve fries anymore and gave me rice. Wtf. Never again

Ordered 4 piece chicken very disappointed the chicken was dry and small pieces this is not like Pollo loco very bad food here. If you want to taste rubber chicken this is the place for you I wonder if I can get a manager to give my money back.

I wasted $ 6 here. There actually forgot an entire burrito from my order. Thumbs down. Not cool.

Worst place ever, went to drive thru and after they got my order wrong the manager some lady with red hair was so rude, after saying este Chico pendejo, which one it means this stupid kid, thinking I was white, after that she ignored when I said have a good night by giving me her back, never again I will come to this place, if you want to be treated like garbage then come to this place if not there is a panda express next to it who always gives me a good service!

The food here is good, but pricey, The wait time is ridiculous, even if you just order something small.

I never like to write reviews about restaurants because I work at one but sometimes is necessary to let the owners or DO know what’s going on in their restaurants. I went today, Jonathan took my order, very slowly which I liked so there won’t be any mistakes. I ordered the 2 pieces combo with mash potatoes and loco side salad (without cilantro dressing but ranch on the side) side of chips and guacamole. I went to wash my hands and when I returned to the table my food was served which I loved fast service. Then, I saw my salad with the cilantro dressing on top, so I when to the counter with my receipt it said ranch dressing so I guess was the manager who helped me she said” doesn’t ask for no cilantro dressing”. Then I stayed there standing waiting for my salad, then when I go to my table I saw they forgot my tortillas. again went back to talk to the manager and I told her, «excuse me miss, sorry to bother you again, but they forgot to give me my tortillas.» To what she reply asking, «and you just noticed now?» Well I said, you can go to check the table to see if I have then. That was totally a bummer so she thought that I wanted Xtra free tortillas, when it took me that long to realize they forgot to serve my tortillas because I was waiting for my salad to be prepared again? they suck, the management suck now I remember why I stopped going to pollo loco. That was my last visit don’t go there if you don’t want to be treated poorly.

Ordered a 12 piece 3 course family meal in the drive thru. Was given (and paid for) another meal. When i called to tell them i spoke to Luz. She told me that my order was right. I told her i got the food i paid for, but thats not what i ordered. She told me to come back and she would give me churros. I told her i was an hour away and couldnt come back for churros. She hung up on me.

que buena comida en este lugar y el servicio de lo mejor

I had been hearing about this place for years and finally I decided to try it out. I’m glad to know I haven’t been missing out.
Ambiance: Terrible. It might just be the location, but this place was very unkempt. After repeatedly asking one of the workers to clean a table, I resorted in cleaning my own.
Service: Once again, asked repeatedly to clean a table. I stood holding my number and a drink waiting for a clean table… for 10 minutes…
Food: Despite all this, I have to give them props. That pollo is mucho loco. I was Amazing, fresh, hot, and flavorful. Sadly, my sides weren’t great. I got the beans and rice and they gave me this horribly soupy concoction of beans and I suspected was canned…
Overall, this chicken is great, but the place is terrible. Combined with the fact that the price isn’t anything to brag about, I won’t be back.

El pollo loco is fast food so you cant expect this to be fine dining.
Especially when they have a drive thru. Which by the way yes its faster but… in my experience 75% of the time something isn’t right.
Going inside is better experience. I love the fresh salsa bar.
the burritos are great!
chicken is great’
I shared the nachos with my cousin before they are pretty good as long as you eat them when they are hot.

Parking is better in the evenings. Place is big. Good chicken. But the burritos suck.

I used a coupon to get a Citrus Mango Tostada. It was lacking the Citrus Mango but it was still a decent enough lunch. I love the salsa bar and this particular El Pollo Loco was much cleaner than others I’ve been to. And my meal was actually brought to my table rather than having to stand up front and wait for it. Nice.

Let me start by saying that nobody can really expect amazing gourmet food from a fast food resturant, which is why I wasn’t as upset as I could have been about my dry tasteless chicken. I ordered a two piece leg and theigh with macaroni and corn on the cob. My mother got a taquito, spanish rice, and a taco. The chicken wasn’t great, maybe it was a bad batch. The macaroni was good and the corn tasted fresh. The taquito was over-​baked, but still tasty. The spanish rice was probably the best part of the meal. Other than that, the facility is big and the workers were fast and hard working. Due to the lunch rush the trashcans and tables and salsas were messy, but the workers seemed to be trying their best. I never really like El Pollo Loco, but it definitely wasn’t the most awful thing I’ve tasted. Oh yeah, the tea there isn’t good. I’d stick to the horchata.