Sunglass on the Row

Not really sure why if your hours say open until 9 and I’m trying to buy sunglasses before my vacation you close the doors at 830 and I can see you in there… no other stores on the row lock their doors early I specifically came out to go there

In my last visit to very sunny California, in Winter mind you, I found myself in desperate need of sunglasses. :)
Knowing how I am about quality and good service, my daughter recommended the Sunglass Hut in Santana Row.
I was so pleased to see the wonderful selection and the expert and quality service I was given.
I am one happy customer!

My husband just recently broke his Kaenons and sent them to Kaenon under warranty to be fixed and the guy he spoke to mentioned that the sales guy (I apologize that I can’t remember his name) at Sunglass on the Row is THE #1 seller of the Kaenon brand, so you’re dealing with a pro when you go here for some Kaenons.

One of the wonderful stores located on Santana Row, this store carries a large variety of sunglasses, and I never ever ever ever ever have a problem finding sunglasses I want. If they do not have it in stock, but you know what you are looking for, they can usually special order it for you.
The staff are helpful and efficient — I cannot speak for their knowledge as I tend to just see something and take it.

They carry Missioni brand sunglasses that are very hard to find.
You can only find them online. Missioni is still very big in Italy.
They carry the best selection of sunglasses around.
Roberto Cavalli, Judith Leiber, Chanel, Versace etc.
I purchased a pair of Missioni sunglasses for my birthday.
The service can be hit or miss it depends on who waits on you.
The best salesperson in the place is Duy (Dewy).
This guy knows his stuff about sunglasses and I would only buy from
him. He cut me a good deal on my overpriced sunglasses after
some hard can you talk to the owner bargaining .
Well it paid off by 100:00 bucks !
I still paid over 200:00 plus but I love my new sunglasses…
(You drive a hard bargain Miss Edna)

I too had very poor customer service when trying to return glasses that were defective. (the lens popped out quite easily) One sales associate had a very poor attitude and would not give me a date when my new glasses would come in. The other guy questioned me as if I were lying about the product. He then proceeded to try get all CSI on me and prove if the glasses were indeed defective. (the lens popped out AGAIN) His reasoning was their Italian technicians wanted very specific reasons as to what was wrong. I guess «the lens pops out» doesn’t translate in Italian. Thankfully there was no one else in the store as I would have gotten even more upset and embarrassed at being questioned like I was lying. The only thing I walked out of this store with were useless sunglasses that were a Christmas gift, no date as to when the new glasses will be in, and a very bad mood.
This is the second and LAST pair of glasses I will ever buy from this store. Even if I ask to speak the manager when I do get our new glasses, what good will it do? True, they have a decent selection. I didn’t have problems the first time I bought glasses there. But what’s the point when you’re throwing down at least two hundred dollars down for glasses when the sales associate treat you like crap??? If you plan to invest in high quality glasses, go somewhere else.

Excellent Service and product knowledge from Dewy, the Vietnamese guy that workds there.
Cute gals too.
Price is MSRP

Compared to most Sunglass stores in the area, this one seems to have the most variety from Chanel to Tag Hauer (they make sunglasses?!)
Unfortunately they do not have a return policy, just exchanges or store credit within seven days. If you do not have your reciept, that’s okay-​they have your info in their computer.
They will tell you that there is a one year manufacturer’s warrantee. If anything like stones, screws, etc. fall out-​they will gladly get you a brand new one at no cost (if model is not discontinued). Scratches are not included in this warrantee.
Brands they carry:
Chanel
Versace
Persol
Rayban
Maui Jim
Kaenon
Roberto Cavalli
Juicy Couture
Fendi
Christian Dior
Salvatore Ferragammo
Tag Haeur
Judith Leiber
etc.
If there is a model (from a brand that they carry) that you want, they will do their best in special ordering it for you. They only have one model of each sunglass, this usually takes 2 weeks at the most 5 days at the least. If you need any adjustments, they will send it over to Optical Illusions for you at no cost.
I would trust Duy and Ara when purchasing your sunglasses. They know their stuff!
P. S. It’s Sunglass on the Row not Sunglasses!

When i went in to exchange the glasses that I bought just over a week ago, my first question was… «do you have your receipt?» and i said. «honestly i don’t know, you said that you prided your company in holding all of my information in your computer so that i wouldn’t even need a receipt.» Well i find out later that is only relevant to the one year «frame guarantee.» Luckily i did have my receipt, but they don’t do returns of ANY kind. So, i had to spend an extra hundred dollars on glasses after unsuccessful professional adjustments on the first pair. Very sad that you can’t return a perfectly good item.
About the staff. They were not to thrilled to help me when i told them i wanted to return or exchange, making excuses because my receipt was older than 7 days (only by 3) that they had to call management. etc etc. Then all three girls were rearing to help me when i was forced to upgrade (to find a pair that worked for me) since maybe someone could suddenly make a dime off me instead of just an exchange.

Kick ass glasses, but some of the sales people there are scary. The girl we had acted like she didn’t want to help, and I almost told my friend we shouldn’t buy from there. Guess what? We did. Unfortunately.
Two weeks later:
Friend tried to return glasses, and customer service was poor. They definitely didn’t deserve the original sale.

I always have a hard time finding sunglasses, and this place always seem to have what I like. The salespersons are unusually knowledgeable, at least the one I encountered. First she asks what I like, then noticed the different models I’m trying on, then she recomends others that’s appealing to me. What a nice experience, I found the right sunglasses right away. Then if your sunglasses don’t fit right, they ask you to take it over to another store where they will adjust it for you so it’ll fit perfectly.

They sell overpriced sunglasses — yes, we all know that. Now that we’ve got the $$ issue over with, the service is quite excellent. I agree with the other reviews that the salesperson here really knows their stuff and helps you organize those complicated sunglass lines into understandable groups. If you need sunglass options, the people are helpful and definitely not the pressure selling types.
Remember, you could very well be at another place selling overpriced sunglasses with staff who have no idea what they’re selling. You don’t have to worry about that here.

If I’m paying for overprice sunglasses I expect a little pampering. and thats exactly what they do here. I never feel pressured to buy nor do I feel rushed when I was to look around and try on a few pairs of sunglasses. The man working knew the answers to all my questions and also gave me helpful information that I didn’t even ask for. If I ever need a new pair of sunglasses I’d go here.