First off, the people here are usually great, hence the 4 stars. We come here a lot. But today was weird. Seriously, on what planet does lunch rush on a Friday seem like a good time for a supervisor to take employees to task INTHEDININGROOMOFTHEFASTFOODRESTAURANT? I’ve been listening to the regional manager use a very pretentious tone with two store managers for over an hour and I’m about ready to smack him.
Paulina C.
Évaluation du lieu : 1 San Jose, CA
No cheese on my chili !!! Pretty disappointed. Came here though the drive thru at 2am for some late night munchies… Left with a cheese-less chili
Grace S.
Évaluation du lieu : 5 San Jose, CA
I am writing this review because the drive thru people last Friday, January 8 at about 9:15pm were extremely nice. It was a first time for me to see such a happy crew at that time of their shifts. Keep it up guys!
Cindy C.
Évaluation du lieu : 4 San Jose, CA
Open 24 hours?! Heck yes I’m a fan! I heard about their $ 4 deal and could not resist. For $ 4 you can get a bacon cheeseburger, 5 chicken nuggets, small fries, and a small drink. The drive through was fast and efficient. I couldn’t help myself and ordered a small order of their chili and chocolate frosty as well for a buck. What a deal! Everything was prepared well and I felt very satisfied.
Albert N Gaby S.
Évaluation du lieu : 1 San Jose, CA
Got the 4 for $ 4 a couple times and was able to upgrade the fries and drink to large cause I «pay» the extra. All of a sudden they can’t cause they’ll get in trouble? So long Wendy’s. Won’t be getting my money here anymore… Lil update, they can’t even get a «plain» hamburger right! Guess it’s just that hard to understand ONLYMEATANDPICKLE… And they get it wrong twice like really… But hey what can u expect?
Luger L.
Évaluation du lieu : 1 San Jose, CA
The manager over here is a dickface and treats his employees like sh-it aaaand hes shady with the ranch.
Vile S.
Évaluation du lieu : 5 Santa Clara, CA
WOW Good news, There is a white guy behind the counter now so orders gets done right the first time, all the time(everyone whos been here in the past knows exactly what I am taking about)
Alyssa M.
Évaluation du lieu : 1 San Jose, CA
One of the managers with the short hair was being very rude. I’ve had several encounters with her. She acts like I get my order wrong, but obviously it’s on my receipt. And then when I tell her, she puts my order together very messily. It’s just bad experiences and I don’t enjoy going to Wendy’s when she is there.
Jaime D.
Évaluation du lieu : 1 San Jose, CA
20 min and only one car gas ordered good. No Idea what’s taking so long, I didn’t want to wait longer so I left.
Brandon B.
Évaluation du lieu : 5 San Francisco, CA
My friend and I decided that we had to see what all the fuss was about after reading the reviews. We were expecting rude managers, long waits, employees spitting in our food, dumb cash register attendants with pretty faces, and possibly a fire breathing dragon. We had a very normal experience. They even threw cheese on my burger upon request(I ordered a double stack ketchup only, not adding cheese is totally reasonable). Just goes to show you can’t judge a book by its reviews.
Tom C.
Évaluation du lieu : 1 San Jose, CA
Missing food and rock hard crispy chicken sandwiches never coming back to stupid location!!!
Kevork A.
Évaluation du lieu : 2 San Jose, CA
The service is extremely slow and it’s obvious they prioritize the drive through traffic, but here’s the kicker – even their drive through service is horrendous! I’ve tried it both ways and there doesn’t seem to be a solution. So Wendy’s food is just like any other fast food joint, and occasionally it’s nice to go there instead of a McDonald’s, and I like their shakes and their chicken sandwiches but I’ve given up on this place mainly for the service issues.
Marjorie S.
Évaluation du lieu : 1 San Jose, CA
These people will get your order wrong at the drive thru every single time. I swear. I promise you. They will screw up. Every. Single. Time. Busy? Will screw up. Not busy? Will still screw up. Don’t even bother with verifying and talking to them, I promise they screwed up your order, making you have to hold up the line to check your food, to make sure it’s all there, and to make sure when you ordered plain, they gave you plain. Not only will they screw up your food, they will ask you what sauce you want for your chicken nuggets only to not include it in the bag. Full of incompetent employees. I promise you, I swear to you, I guarantee you that they will screw up your order.
Brittney S.
Évaluation du lieu : 1 San Jose, CA
I came here not too long ago and ordered from the drive through. I had ordered a jr. Cheeseburger for my nephew and before I got to the window I decided just to get the meal cause it would be cheaper. So I pull up to the first window to pay and I ask the girl if she can make it a meal and she has the nerve to tell me «no sorry. I already put the order in.» I looked at her like wtf? And told her just to make it a meal cause I didn’t see what was so hard about that? She said«I’d have to cancel the order and they already started making the burger» At that point I told her to get her manager. The manager came and she saw I was already pissed off. She didn’t say anything and changed my order.
Mang V.
Évaluation du lieu : 1 San Jose, CA
Went here two times late at night because it’s the only thing open and close by. Both times disappointed. Employees aren’t that polite and I didn’t receive what I ordered, they either messed it up or straight up didn’t give it to me. Not going back here unless I’m pretty desperate and hungry.
Katelyn A.
Évaluation du lieu : 1 San Jose, CA
If I could give this a –1 star, I would. EVERYSINGLETIME I come to this locaton, I’m disappointed! First let me start off with the drive-thru. It takes them FOREVER to get your food to you(one time I waited 15 minutes), and the worst part is that they get my order wrong every time. There has not been an instance where they’ve gotten my order correct through the drive-thru. Even though they repeat back the order before I move to the next window, they either miss the order completely or leave out some items that I ordered. When you go inside the store, their customer service is terrible. The manager is completely rude to her employees. I went in to order a chicken nugget meal for my brother and the manager yelled to one of her employees saying, «*insert employee name here*, MAKECHICKENNUGGETS, NOW! HURRYUP! DIDYOUHEARME?!» and the employee said, «Yes I heard you.» The manager responded with, «THENWHYAREN’T YOUMAKINGCHICKENNUGGETS? WHEN I TELLYOUTODOSOMETHING, DOIT!» Also, I waited in line for about ten minutes(there were two people in front of me), and when I got to the front, there was a man who came from outside and just walked to the side of the counter. He said, «Do you sell ice cream here?» The manager replied, «No, but we have Frosty’s.» and she let him order before I did, even though he just walked in and I waited in line. Ugh this Wendy’s just has terrible service. Don’t ever come here.
Shirley H.
Évaluation du lieu : 1 San Jose, CA
Hella slow service. You might as well park, go inside and order before getting your food via drive thru. Writing this review as I’m sitting in the car in the drive thru. It’s been about ten minutes just to order and another who knows how long to pay/get my order…
Tiffany L.
Évaluation du lieu : 3 San Jose, CA
It’s about 1 am, I’m super hungry and crave the chili! Got there and they ran out, second option was baked potato and that ran out too. So lastly I ordered spicy chicken nuggets with honey mustard. Left the place and came home to find normal chicken nuggets. Only thing went right was the honey mustard sauce. Went a week later about the same and YES, they had gotten everything and my order correct. I was satisfied. Sometimes food takes awhile to come out, just have to wait a little. It isn’t as fast as McDonald;s but food is still good to satisfy your hunger. I always do manage to see a long line at night most of the time. If there isn’t as I drive by, i’ll make a U-turn.
Emily L.
Évaluation du lieu : 2 San Jose, CA
Totally disappointed with Wendy’s. Used to go here all the time but the quality and the food has totally gone down The fries are always salty. The management sucks and treats the workers crappy. The price has gone up so much. What happened to the $ 1 menu??? I got 2 value fries. 2 jr cheeseburgers and 24 piece chicken nuggets(all used to be $ 1 like 2 years ago) I paid around $ 11. I threw half the fries away. Super salty. Just not happy with the survive here anymore
Andrew r.
Évaluation du lieu : 1 San Jose, CA
Tuesday 8pm drive thru, telling my order over and over again(it was painful). Finally my order was correct on the screen. Went to the second window and was told«sorry forgot to tell you, no coca cola». Looking throughout my order they put meat(pork) on my fries when i just had the hassle of «getting my order correct». After 3 more minutes they gave me fries with cheese, sauce and no onions when i specifically asked for onions. When i asked them to add onions the other workers making food shouted«what?! Why?! There’s no point!?» So now i know my meal is in the hands of these crazy unprofessional wendys workers. Finally home the rest of my food cold my fries probably spit in. Should have gone elsewhere.