Wheel Works

I would highly recommend Hieu Lieu to everyone whoever need tires service. He is so helpful and friendly.

Horrible horrible customer service ! First I called to ask a question and they hang up on me! Then I figured maybe we had a call dropped. I call back and they have me on hold then they tell me to give them my contact info so they can call me back within 10 – 15 minutes which they don’t I called back an hour later mentioned to them they never called me back and instead of them apologizing they say do we have your car here or do you have a question. Rude ! I asked my question they then told me to take the car the next day anytime I showed up at 3:45 when they closed at 5 only for them to tell me that they can’t today but tomorrow or I can leave it overnight !!! I said why didn’t you guys say that instead of making me come and waste my time? They never apologized but said we have a lot of work today which is not my problem there to slow !!! Never again !!! They earn a zero from me but obviously Unilocal doesn’t give that option.

This place is so extremely rude. I went here after getting a flat while ago and be stranded in the middle of the road. All I asked was if they can patch or sew it and how long it would take, and the guy made a HUGE scene thinking I simply just wanted to cut or something? and embarrassed me in front of the entire store. I have no words really.
Thank heavens Firestone was right next door, went over there found actual respect.

Just came in for 2 front new tire and oil change like away hieu best guy to look for… he know what he doing get u in and out as quickly as possible. …I recommend to all my friend here come see hieu he will find u good deal whatever you need thanks man…

Im not trying to be rude or anything, but i’m going to be hella blunt. This place is garbage af without Hieu. Everytime he’s in, he gives me the best service ever and always tries his best. When he’s not in, the employees give 2 shits about you. I hope Hieu finds a better job then this because without him this place is just a useless waste of property. Fix your coustmer service because if not, I’ll see you guys in the middle of street asking for dollar bills.

Great experience today! I had a nail in my tire and hieu helped me out quickly! He is very helpful, friendly, and is really good at what he does! He also took the time to look up the warranty on my tire and I ended up only paying $ 14 bucks for a new one! Thank you Hieu! Wheel works is the place to go!

My visit to Wheel Works on Tully Road was great. I went in to get tires on my Honda Accord Coupe, spoke with Hieu, the manager there. Even though, the store was busy, he managed to clearly explain everything to make sure I understood what I was getting and offered me the best price on the tires and other services.
Loved the tires (Bridgestone turanza serenity plus) Hieu recommended, they ran very smoothly and silently.
Hieu, thank you again for your recommendations and services. Job well done… Julie K.

I had to leave a good review for Hieu. This guy really took care of me. They even suggested a place where I might have gotten the work done cheaper. I really appreciate the honesty of the managers working there. I’ve been seriously lied too in the past by Meineke; It’s refreshing to get service on your car without all the up selling.

Absolutely despicable. If I can give negative stars, I would. I’ve never seen such disrespect coming from a well-​known business. My parents came here to fix a tire way before they closed. It was urgent because my father is the ONLY person paying the bills. No car, no way to get to work.
My parents basically begged them to help. The response? «I am the boss. I do what I want. I already said no so no means no.»
That’s fucked up.

I’ve been a customer here for a long time. Got my tires changed here a couple time and all my regular services as well. Hieu is very helpful and courteous. If you need your car service, give them a try.

Always a good experience here. Heiu is the man to check out he’s always gives me the best deal and will always go beyond what I expect. Super friendly guys that takes good care of my precious T.I. My entire family comes here to get their car serviced. Thank you for all that you guys have done for my precious.

Hieu the manager behind the counter was very professional. I am a regular customer with Wheel works, but never been to this store on Tully. Hieu got me a great deal. He explained the difference between tire options and recommended the best tires for my Truck. He’s team were very knowledgeable on what my truck needed for better and safest ride on the road.

Hieu and Minh are very friendly and helpful with giving me all the sugestions that I need to do to fix my car. However, I don’t like how the system of Wheels Work gets people to sign up for credit card without giving them any information before they sign up for it. They say your card and other information will be send home. A few days later, they send you a letter that says they have the right to share your information with various. group (including your social security) even after you cancel your credit card hmmmm. I don’t remember giving them the right to do that. I called them to cancel my card. Please respect people privacy.

I’ve been going to wheel works for my oil change and tires for the past 5 years. My experiences have always been good especially my last visit with Hieu. He’s the assistant manager there & helped me get a great deal for my tires. He is also very honest with his work. He doesn’t just do things to get a sale. I highly recommend this place and have Hieu help you out!

As many I’m surprised at the negative comments I came in yesterday for a walk out tire change since I got a flat and couldn’t drive my car here. They were really busy and it was the end of the day but they squeezed me in and explained how to change the tire on my own. I came back today to get all new tires and found out I needed a lot more done. (Just got the car used). They were really good at explaining and showing me what was wrong. I told the assistant manager Hieu my financial situation and he helped me out. All the guys I came into contact with were very friendly and helpful. I will deferentially be back and recommend them to family and friends.

Make sure to ask for Hieu, the assistant manager here. He got me a great deal on my brake flush, transmission flush and new brakes all around. He’s also really upfront and explained everything clearly to make sure I understood what I was getting worked on with the best price he could offer for the services.

My experience with Wheel Works on Tully Rd has always been positive, they do great work and will honestly tell you what services are needed on your vehicle, and will also recommend some preventative maintenance items also.
A sales associate named Trinidad is a diamond in the rough, Wheel works needs to realize that this sales associate is a shinning star above the rest, professional keeps his word and always willing to go the extra mile for the customers. The store was super busy, as he typed up an order, I walked and he smiled and greeted me and told me somebody will be right with me, when you’re greeted with a sincere hello you don’t mind waiting and extra few minutes to be helped.
Trinidad you have won over a customer for life and word of mouth, I will tell everyone to ask for Trinidad!

I’ve tried coming in here twice. The first time they couldn’t
cause their tool was broken and the second time the guy was to busy on the phone and ignoring us customers in the store I waited for like 10 minutes without being acknowledged. I went to the Firestone across the street and they took care off me professionally

I understand that this store shows not so good ratings, but my experience of dealing with these guys has been very good. They want good business and are going an extra mile for that.
They offered me the best deal on new tires for my Honda Accord. They actually matched the best online deal I had with me. In addition, to welcome me as a new customer, they offered me some discount on some other services. They also were efficient in calling me back on time and managing my expectations. In fact they were pretty clear that weekends are very busy for them and hence recommended making an appointment before I visit — so that I don’t have to wait.
I particularly liked dealing with this gentleman called Trinidad — professional and friendly. I am definitely going back to these guys.

It pains me to see all of the negative comments about this specific location because I have always had pretty great service here.
I have been a customer at this wheel works for a while now and I have always been happy with their work. For one thing, I really love the service. I usually deal with the same man every time I come in and he is always so nice. I really appreciate how personable he is with his customers. For example, I came in today to get an oil change for my dad’s Ford Explorer. When I walked in, the man told me that he has not seen my dad in a while and he was worried because he usually sees him once a month. He asked me if everything was okay and if my dad was alright, and I told him that my dad was away on a trip so I was taking the car in for him. I truly appreciated his concern for my dad. For one thing, it was really sweet for him to be so caring and two, it was also a big deal to me that he even remembered us. It showed me that he makes the effort to get to know his customers.
I also like how easy it is to get an appointment at this location. I usually call in advanced, give them my name/​number and what time I wanted to come in, and it is set! You can also make an appointment online. I recommend always having an appointment as opposed to just walking in. In my experience, the service is 3 times as fast with an appointment.
The only reason why I took away a star is because of the time it takes them to complete some of the more «bigger» jobs. I usually come in just for an oil change and tire rotation and it does not take more than an hour at the most. However, whenever I have taken my car in due to engine problems or anything other than an oil change, it has taken a little longer. I am talking a few days.
Overall, I am quite pleased with this Wheel Works and will continue doing business with them.