Sears Auto Center

i am very well aware this place is swamped with lines, the friendly worker had told me i had dodged the line because the previous day it was out the door. I came in on a Wednesday at 9am, with no appointment, just walk in. Guess early bird gets the worm. Sandra and Tony were amazing. Sandra was so diligent, respectful and professional. She told me the car would be ready in 2 hours (i had a full synthetic blend oil change for my Honda Civic Hybrid) and i said no problem, i was just going to go to Starbucks and do some work on my laptop. Less than an hour goes by and I receive a call that my car is all done. Amazing. Will definitely be coming back. WORD of advice, i think the secret SLOW day to come in is on a Wednesday! early morning! hint hint!

Please don’t bother bringing your vehicle to this shop, it’s not worth your time. I brought my 2011 Honda Pilot to get new shocks and two new tires for the rear and was told to pick up my vehicle. The sales rep states there’s nothing wrong with my car. I flipped out, how can you send someone back on the road with bald tires that have the tread showing. Service guy tells me we check it with a tool, get the f$&k out of here with that bs. I wonder how many accidents they’re at fault for.

I want to give zero star but it is not available. I booked an appointment and they took the car at 1pm for a 20 minute oil change. They asked to pickup the car at 5pm. When I went there they told they can’t do it today. I wonder why they need to have appointment system if they can’t fix a 20 minute work even after 5 hour.
Either they can add more people to this place or shut it down.
No wonder why sears in heavy loss…

Very happy with the quick and efficient service. We were in a crisis situation because our tires were in a pretty bad shape and needed a desperate tire change. Went there without an appointment. The service associate was a nice guy. He quickly did a paper work and gave us a realistic time in which it would be done and to our surprise and happiness it was completed. Thank you guys !

Let’s make this short.
They need more workers in the front at all times. I’m literally standing in line as I type this. Been here since they opened at 8 and it’s already 835. I was 3^rd in line…
They always give bs ETAs. I’ve missed work once cause a employee told me my car would be done in two hours. I never got a call so just got a ride here. Turned out my car wasn’t even touched yet. Go figure.
Don’t understand how this place is still running or why I keep coming back. Maybe for the sh*tty service and I like being treated like a dog. Yeah that’s it. Got a quote three days ago for brake pads after I had got new tires, oil change, coolant, and transmission fluid… Called to make an appointment yesterday and a worker said I should just bring it in at 8 – 830 and it would be done in an hour. I’m pretty sure he lied to my black ass and I’ll be waiting for 4 hours. Thanks Sears, you piece of…

Went in at 11am on a Sunday. There was a line of 4 people and no one was even up at front to take care of any of the customers. Im surprised this place is even still open

Worst auto repair shop I’ve seen in my life.
1. Long waiting time (4hrs for oil change)
2. They didn’t call after done as promised
3. They gave me wrong quotation ($ 112 vs $ 300+ on the day of appointment)
4. Online booking with groupon doesn’t sync with their appointment system
5. They are expensive!!!
Stay away from this place!

People are nice but they need a lot more workers! Every time I come in to get an oil change they brush me off and they take way too long. It’s frustrating when they tell you to come in next week and they just keep doing this. When you come in they’ll say «we don’t have the man power».

Took my car in at 11 a.m. to get a battery check at 4:30 p.m. I still do not have a call from them. I was on hold for 45 minutes after whoever answered the phone said they were going to check the status on my car but nobody picked up again, just on HOLD. I called BACK, they finally said it would be ready an HOUR. There was no Supervisor, no manager. First and last time for me. I should have taken a clue from a person 2 people ahead of me who went and took his car keys back and left extremely upset (ANGY)

Being on a super tight budget I was looking for the best deal to have my tires rotated and saw that Sears had a free brake inspection and tire rotation. I made an appointment and the person that took my call made an appointment, did not get any other information than my name. I arrived at 2:45 to be sure I made my 3:00 apt. The person that checked me in went w/​me to my car to get the pertinent information. He heard what I was listening to on my radio and felt the need to make a comment on how he felt about the person speaking. His opinion was not welcome and he continued being negative after I said something positive. He told me that it would take about an hour, maybe an hour and a half but probably two hours. Wow, for a tire rotation. I waited because it was free. After 2 hours, no one came to me to check in on me. I finally went and asked how much longer and they were just getting to my car. Someone noticed they did not carry the tire that was on my car and that why was there no charge for the rotation. Seems like there was confusion. Someone went to get my car and I went back to the waiting room. Then a lady spoke up saying she had been waiting for a long time, but that there was a lady waiting there since 9am, they lost her keys and could not find them. Sears told that lady that they probably would not find her keys until tomorrow. The lady that was telling me this she said she got her brakes done last year and when she was driving off she heard a klunk klunk and she drove right back to Sears to have it fixed. I was shocked and I got scared of them ruining my tires so I ran out and had them STOP the rotation job immediately. Thank you but no thanks. I guess you get what you pay for!!! On to America’s Tires or Wheel-​works…

The line is always long and they can never keep it within the time frame they tell you. Given, they do give you a block to work with but to go over it is not okay. On top of that, today I had an appointment and still they can’t meet the time they quoted me. What’s the point? The people working are very nice though. They need more people working here.

Had an appointment for an oil change, arrived on time, and instead of waiting for 15 minutes was asked to wait 3 hours! And that was in the middle of the weekday. What is the point of making an appointment?
Did not use their service.

I took my car in for an oil and filter change on 11÷6÷15. Tonight my car dies and I guess they didn’t put oil in my car? I requested synthetic oil to. This makes me very angry and now I have to go through the trouble of reporting this technician to his manager and find someone to do the oil and filter change.

DO NOT TAKE YOUR CAR HERE I made a 12pm appointment for an alignment the guy said it would take two hours tops so I came back at 2:30 they haven’t even touched my car. He told me that they were using the alignment rack to do a break job for a customer who walked in at 11am an that’s he’s not going to turn down the business by far worst shop I’ve ever been to

We have brought our cars to here for regular oil change and other services for years. BC it close to my home, even I know they are not honest but with reasonable price (compare it with dealer).
My car experience no fan and A/​C for few days. So we call them and they request us to make a online appt to fix. When we bring in the car, they told us it will be $ 120 diagnostic fee charge. They called me few hours later said it has some parts need to repair. OK! We told them to do it.
When we pick up the car and found the original problem didn’t fix at all, so we request the refund. But of course the sales rep refuse and said we didn’t tell them what is our problem. We are not the auto expert, so we paid them $ 120 for the diagnostic fee.
I wondering if their manager will look at this Unilocal’s viewer’s feedback about their services.

I used to get my car serviced at the Sears in Eastridge, but the past 2 times I’ve brought my car there for regular servicing (oil change or brakes), they recommended I should do some other service because x, y, and z is also wrong with the car. We brought the car to a couple other places only to find nothing was wrong!
When we first started bringing our cars here the service was great and we found them to be honest and very helpful, but I don’t think we’ll be bringing our business back here anytime soon.

The only reason I’m giving two stars is because the manager took some time out to speak with us about our situation. (And because my mom was so upset and Sears couldn’t handle the situation, we got a $ 65 off discount) When everything finished, the manager finally said sorry… here’s the deal.
We had a huge road trip planned and one of the Sears workers failed to contact us about our engine problem. The worker also assumed that we allowed them to let our problem wait till tomorrow even though we had given them our vehicle yesterday early morning having called my stepdad from a completely different number than the one he used to call my mom to tell her the car was fixed. They did not service our car until before closing hours even though they kept assuring us that the car was fixed already. (Blaming it on the part ordering and it’s delay) Communication is important you know…
When Sears technicians all left during closing, we had found that our car was not even fixed at all. The guy at the counter said «Sorry, we can’t help you.»
(What the hell?)
His customer service was poor and he «dismissed» my mom in front of other customers. We still payed for the damn servicing, but not coming back here. TO the manager of Sears, don’t talk to customers in an agitated voice, they deserve respect. I know it must be hard dealing with complaints, but you’re supposed to be reassuring, not unappreciative. I work retail and I don’t even «attack» customers so apathetic. (Especially in the mornings)

Ordered a Craftsman digital tire pressure reader on
for pick-​up in store at this Location.
So when i arrived at the Auto center, the man there kindly checks his system for my pick up name. Nope, my name is not in the system at all. So I show him my order confirmation and reciept just to show there must be an error somewhere.
So now my options are to call sears over the phone (
online customer service does NOT handle auto parts) just for a god damn 15 dollar tire pressure reader.
Time spent ordering the item online — 5 mins.
Showing up at Sear Auto center– 15 mins.
Time spent trying to figure out why Im not in the system– 15 mins.
Time thats probably going to be spent over the phone with customer service– at least 10 mins.
Time spent going back to Sears Auto when issue is solved — 15 mins.
Total time spent over this stupid ass tire pressure reader– roughly 1 hour
All this time spent with nothing in HAND– BULLSHIT
I vow to myself, I will never order anything through
for pick up ever again.
**** this place and the website

Came back here recently to purchase a battery for my vehicle. I know that this place is slow, so I took the battery out of my own car, went down to pick up the new one and figured I’d walk out of there happy. Simple right? This place is the opposite of that. My fault for hoping things change.
I asked the the older asian employee if I would be charged a «core fee» since i’m giving you back my old battery. He replied «no» several times. I get my receipt, and of course the core fee has not been deducted. I didn’t want to waste my time returning to this guy, but this practice is very unsettling. Given, it’s only a couple bucks, you still don’t want to be taken advantage of. Please avoid this place like the plague. Cheers.
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Update:
4÷20÷2015
Sears actually contacted me stating that, the state of California is the one the mandates the ‘core value tax’ and that they couldn’t do anything about this. However, I came across an interested article saying California does no such thing. If anyone can add to the conversation, please do and I’d be glad to change my review. Thanks guys.

I’ve never experienced service this badly before. B
I got a nail on the side of my tire, so I came back here because I had warranty on my tires. I arrived at 2:05pm and they told me it would take an hour, or an hour and a half MAX to finish. Assuming my car would be done around 330, I came back and they said «your car should be up next in about 15 minutes. And then they should finish in 30 minutes. So 430.» 15 minutes until it’s even up? It was supposed to be finished 15 minutes ago…
So I tried to be patient and just wait in the waiting room. Came out after 45 minutes to give them extra time. And there is no one in site on the work floor. And the line has about 8 parties waiting. At this point I’m just fed up.
How did 1.5 hours max turn into 3.5 hours? If my tires were not already from here and my warranty is good for another 2 years, I would definitely not come back.