AT&T

I went to the AT&T store today to close an account from my home phone my computer and my television that young gentleman by the name of Jimmy help me out I have never been treated as well as anybody is Jimmy treated me he stopped he took the time to help me he got my bill down considerably he is a real gentleman a first-​class employee I hope AT&T recognizes this and the job that he has done and being well done at that thank you Jimmy AT&T almost lost a customer but to your friendliness kindness and helpfulness I signed for another two years only because you’re a straight shooter and a Gentleman and I thank you for that so my recommendation if you come to this facility as for Jimmy you’ll never be treated as well from anybody and it retail business as he treated me keep it up Jimmy thank you very much again AT&T and the management team I hope you recognize this and tell Jimmy go to job he’s doing thank you

Very slow service. We’ve been waiting for over an hour and still haven’t been helped. We were wanting to update our family plan, which should only take a minute, but it’s been far longer than it should. The staff seems to show no urgency whatsoever to help customers. The entryway has been full of people for over 15 minutes waiting to get their name on the waiting list. Figure it out AT&T!

My rating and the overall rating of this AT&T is a true depiction of how terrible this place is, you dont need to question it! Believe it! Avoid this place.
Set up an appointment so you avoid the long wait times (as I was advised cautiously)… NOT! That is not true. You still have to wait ridiculously long times!
I walk into AT&T with my appointment set at 5p.m. feeling like a boss because others have to wait and I dont. Upon entering I felt like i probably didnt need to since there were maybe 4 or so patrons. But apart from that, something was odd, everyone looked so unhappy even though there was music blaring from their highly advertised portable speakers. This place had the DMV aura.
I was told to sit and wait for my appointment and at 5pm there was no one to see me. It’s cool, I am patient. 10 — 15 minutes past and I’m still there, un-​helped. The patrons that were there before me were still there, confused, looking around and annoyed. I look around and there were no associates but the door guy playing with his tablet. Here and there some associates come out of the back room laughing… walk towards the floor, then walk back to where they came from all while laughing. (they must have been laughing at our misery or something… «those fools, they set appointments thinking we care?!). I cried a little bit on the inside each time they paced around. Feeling rejected, I asked other patrons how long they were there for and they told me 30 minutes. I say no more and just wait it out. I could not compare. As 30 minutes hit, I go and question the door guy. THE ONLY PERSON ON THE FLOOR… WTF!?! He sensed my thirst for blood and he said in a dismissive way that he does not know why there were no associates out.
Overall it took 45 minutes before some rude associate came to «help» me. I only needed 15 minutes of her time before I was gone… WTF is the point of appointments? I felt like throwing my phone at the girl and smashing up all their annoying speakers… I call my sister later and told her about this ordeal and she said she waited over an hour without an appointment.
So in all, if you dont want to have your patience tested or go to jail because you assaulted an associate by throwing your phablet at them due to their ridiculous appointment system… than avoid this store ENTIRELY. But by the looks of ratings on other stores, these types of problems aren’t only apparent with this store but perhaps its just AT&T.

We went to this store on 1÷08÷2015 knowing that At&t no longer offers a 2ys contract and looking to upgrade/​options for 5 lines and possibly 38 from work
At&t hostess and Rep Seith were really rude.
Seith never took the time to ask for my name or needs. I was looking to sign up my 5 lines and 38 more from work to a next program, but this rep just reminded me of the horrible customer service that At&t now offer.
I will be better off with a different carrier.

01/​05/​2016 at 3:55pm, the employee (door greeter) is on her iPad and not really paying attention to customer. She just keeps chit chatting with the Security Guard the whole time. Now I know why many left bad ratings to this store. Beside that, the store is pretty new with nice layout.

The poor store is bogged down with way too much red tape! Help I’ve been caught in a mountain of paperwork with these people plus they’re not very knowledgeable!

Just went in today to prove a point and the same exact thing happend! I was totally ignored while people who came in after me got immediate help… This store is the worst…

Going to an AT&T store over years for phone upgrades and equipment purchases has never been a great experience. Recently, I had to get a replacement Micro-​Cell since my five year had died and to get a new iPhone activated.
Both visits required wait time of about 45 minutes. For the Microcell visit, the sales consultant went through a sales pitch to bundle my existing wireless, landline, internet and DirecTV service to reduce my costs. I appreciate the effort, but it took some time for him to do the number crunching to get to the numbers. I really wanted to just get a new Microcell and be on my way.
After my wait for about 45 minutes, my visit to get my new iPhone activated was more bearable. The sales consultant deactivated my existing phone and put in a new SIM card for my new phone. Wonder why I didn’t get a sales pitch to bundle my existing service?
The visits, one better that the other. But surely wish the waiting time doesn’t average 45 minutes.

What is wrong with customer service nowadays? I’ve never had a good experience in that att store ever. A whole bunch of idiots working there. They are very unorganized and careless.

People are such a cyber bully!!! They don’t know how employees do for them but based on my experience coming to this store they’re really friendly and «not lazy»!!! whoever posted a picture of the associate is so immature!!! They’re just doing their job!!! So I’m still coming to this store!!!

This guy Ron who works here has a attitude of not wanting to be here. Least helpful represented of life. He is like no can’t do that can’t do that, and that I need to figure it out my self. What’s the point of you Ron?.. If knew I could resolve everything myself at the comforts of my home why do I need to bother myself with your lazy ass. Omg he demeanor just fucking sucks down to his tone of voice. Go get another job bro cause customer service is not for you. I’m currently standing around and listening to other reps helping others and trust me it’s not the same service I’m receiving. Not the way I want to start my day.

I only gave it one star because zero isn’t an option. I was told 45 minutes an hour and fifteen minutes ago. And all I want to do is return an unopened, never been used phone, with its receipt.
Have someone who can do simple things to get people in and out. I don’t need lines, I don’t need to see phones, I literally need to have you scan a box and a card. Awesome.

Oops, I thought I posted this review, but it was sitting in my drafts for these past few months!
I had a much better experience at this location than I did at the Bayfair location. Stephanie did an excellent job helping us out. She was very understanding and patient with us.
20 minutes prior to coming to this AT&T, we went to the Bayfair one. Bayfair was out of stock of iPhone 6+‘s and when asked if there was any available at any other local AT&T’s, the representative told us that it was sold out EVERYWHERE nearby. As a result, we were left with the only option to get it shipped to our home. No big deal. I was fine with waiting. However…
We went to this AT&T store (on Juana) right after because we needed to get a certain SIM card that the Bayfair location did not carry. Out of curiosity, I asked Stephanie if she had any 6+‘s in stock and surprisingly, she did! She told me that in order to purchase the phone now, I’d have to cancel the current order that was placed at Bayfair. After back and forth with calling 611 and the Bayfair location, no one was able to help me.
I came back to Stephanie and told her what 611/​Bayfair said. She said she’d speak to her manager and see if there are any strings he could pull. Minutes later, she came back saying the manager was able to cancel the order and proceeded to upgrade our phone line and we got everything that we came for.
Ultimately, if you’re in San Leandro, choose this location over Bayfair.

Someone in the AT&T cooperate office needs to read these Unilocal comments because this store located in San Leandro has the worst customer service of any att-​t store I’ve ever been in!
Everyone in this store needs customer service training.
All I will say is if you don’t want to deal with people at your job ether stay home on the day you feel like a little chump with an attitude or just like a little girl because one day you’re going to get punched in the mouth by a person who has nothing to loose.
It’s clear the chump who had the sissy attitude with me for got his customer service training.
Bottom line you don’t treat people bad when your in customer service.
Unacceptable!!!
The one star is actually negative 5

Here we go again. I thought with the new location things might have changed but I was wrong. I went to the store to change something about the Internet for our business. The girl that greeted me already indicated that she had no idea how to help me but she said I could get in line and I would be helped later. Seeing my name on the screen at position 6 I asked her how long it would take. She quoted me 30min. Since there was no space for me to sit down and wait I went to my car to work on my laptops and returned already after 20min only to be told that I was already called and since I wasn’t there I got dropped but I could wait another 30min… This store still does not feel the need for adequate customer service.
After leaving I tried calling the locating trying to get hold of a general manager but to no surprise nobody picked up the phone either

Greetings,
«Team Lazarus», was off the hook. In more ways then one. Cinthia, Jon, and Alix were Truly awwwsome. For all I had to do nevertheless job well done. Got more phone then I went in for.

Everyone was friendly. The store was very pretty and clean. Good parking. Why the bad review? Because the young lady who put in my new sim card did something that de-​activated my unlimited data plan from 2009, in fact I left with no plan at all attached to my new phone, so I had NO ATT SERVICE No Voicemail, No Access except Wi FI after leaving the store, and setting my phone up correctly. I had to call 611 and get a professional to help me (Thanks Brittany !) It took her a half hour and I STILL had to get a case number to see if I can get my data plan back. At least now I can use my phone.
I hate leaving negative reviews, have only left one or two in yeeeears. but really, this cost me some time I needed in a busy work week.

I did not like the long wait but it’s not the retailers fault. Customers are trying to get informed on their service and take their time to understand and carefully decide what they want to get.
But if people already know what they want and it doesn’t take too much time they shouldn’t be wait listed.
As soon as I walked in I was greeted and put on a wait list. Just sucked I had to wait half an hour to get a new SIM card but I expected it because it took longer than forever in SF.
I noticed someone made an appointment to get help while everyone else walked in. So I guess make an appointment before you come in ?
I just played with the tablet and just drew a bunch of pictures.
A guy named Oscar helped me. Friendly retail associate. I was done within 10 minutes.

I went to this store last night on 2÷10÷15 and Berlin Cato was very professional and helpful. He assisted me in getting my bill paid using the kiosk. He also was able to retrieve my new account number. He also helped me decide what items are good for protecting my phone and it’s screen. He definitely knows his stuff.
I also went to this store on 2÷1÷15 and was helped by Mark Badua who helped me upgrade my cellphone and hooked me up with a new tablet for $ 0.99 cents plus tax in the process. He also set me up with wireless home phone service and helped me save $ 20 a month on my phone bill in the process. He even came outside and helped me sync the new phone to my Bluetooth connection in my car. He is very knowledge about the latest products and services offered by AT&T. He also respected my decision not to change my old plan that has unlimited data.
This location has great customer service, it’s well lit and the accessibility to the latest devices the customers can test out before purchasing is awesome!
If your looking for the latest phones and great deals this is the place to go. They even have a screen that keeps track of each customer that comes in and once the customer is served the next customer’s name is moved up the list. Each customer who is waiting is listed in order of arrival.

A T & T stores are popping up like mushrooms (same with T-​mobile).
didn’t think much of it till i discovered i didn’t pay my cell phone bill yet. too late to mail it in.
found i could pay for it at a pay station here.
parkings bad here. after 6, the meter spaces nearby are free…