Kohl’s

I downloaded the kohls app to use the store tools. The app showed a lower price for the items I had purchased. (The app said 14.99)The associate was not sure as to why the price was different so she called her manager on the phone. The manager said that the scanned price showed the online price and that they didn’t match any prices that were shown online because the store and online prices were different. I asked the associate if I could speak to the manager. She came over and told me she wasn’t sure why it showed that price on the scanner tool. (Keep in mind that I scanned the items in front of her.) As the consumer, I believe that the manager should have matched the price that was shown on the tool. Why offer a tool to be used while shopping if you cannot trust the accuracy. I made multiple transactions this day and I was so happy with my initial transaction, that I returned to purchase more merchandise. The result was very disappointing. Today was the first time I had stepped foot into a kohls store. I even opened a credit card. I doubt I will be returning to this store again based on this experience. I may even return the merchandise I purchased.

I liked the option of picking up your order in store, without incurring additional shipping costs or wait time. Their process for picking up orders needs streamlining. The experience took longer than expected. There was only one associate at the customer service desk. It took a very long time just getting more help. The first girl that came to help retrieve my items from storage came back empty-​handed. She couldn’t find where the items were despite the distinct location described. I had to wait longer for a more capable associate to come back with my stuff. The entire experience took about 13 minutes or so. The online pick up service does require some fine-​tuning or additional training for associates.
On top of that, the survey they sent me won’t send! Wow… just wow.

service is ok. i’ve been gong to this kohl’s for a long time. employees are nice. pretty much the place i can find some nice graphic tees.

I have been going to this Kohls for super longer and I see some weak ass reviews saying the lines are too long. Bro… you think the lines are long here? Try going to Nordstrom Rack in San Leandro. They once had a line that did a 360′ around the store.
Anyways, the reason why I did this review was after getting an email saying that I got $ 10 reward for my birthday. This is in addition to the 30% off I get every once in awhile and the cash back you get when buying $ 50 or over. I also go to get some free cologne sprays and they always have quality brands to sample. I’m a Kohls shopper for life!

I came here for dress shirts. I found exactly what i was looking for tried it on and went on my way. Do not go here for shopping experience. They are understaffed. I could have just as easily shop lifted my items then paid for them. I was actually looking for someone to help me find my size but to no avail. I gave up and just found it my self under piles of dress shirts. The quality of the cloths are good and at very good prices. I also took advantage of their sale buy one get one 50%. I saved over $ 80 on my purchase. That is pretty rad. I would recommend that before you come here have a laser focus and go in knowing what deal to take advantage of. otherwise you will waste your time.

The people behind the return desk were very mean to my dad. They refused to do service with him only because he’s returned many things there in a short amount of time. I don’t know of any other business that does that. To be honest the woman behind the counter was getting hella ratch for no reason and her scared manager was standing behind her doing nothing but gocking with his mouth open. I’m done with Bayfair and I am so done with Kohl’s.

This Kohl’s Department Store is bigger (2 levels) than the one in Alameda, and the selection of merchandise is better. Two things that both Kohl’s have in common — long lines and not enough employees to assist customers.
My husband and I were looking for a certain item in the homes department; namely, a Saunder HomePlus Wardrobe. I was trying to find an employee to answer a quick question whether or not they have it in the store. As we were leaving, I did see a helpful employee who answered my inquiry. Apparently, Kohl’s does not carry home furnishings on site. That type of merchandise has to be ordered online through
.
There were a few nice sales items (Elle’s colorful tops, Chaps purses/​shoulder bags, men and women colognes). The only drawback: the lines to the cashier were long, I did not want to wait and I did not have time to buy anything.
I guess it wasn’t meant to be to spend money on an impulse basis… lol. I left empty-​handed, but my wallet still had M-​O-​N-​E-​Y, cashola, $crilla$, greenbacks — whatever you want to call it.
Christmas shopping at the mall or wherever… BAH Humbug to them long friggin’ lines.

I think this might be the first time I have downgraded a review but it had to be done. I really want to shop at Kohl’s more often but the last few times I have been to this location the lines have been out of control. The cashiers are nice but there are never enough of them. The last time I was there I had to set my stuff down and leave because it was just not worth the wait. I am hoping they will staff more effectively soon so I can enjoy the good deals and Kohl’s cash rewards the store has to offer.

Kohl’s is located at Bayfair Center. This store is well organized except for the womens shoes. What a mess! Other than that it’s a clean store and the cashier’s are friendly. This kohl’s is a hit or miss. What I mean is sometimes you can find stuff here that you don’t see in the larger Kohl’s (tri valley area). But great job overall.

Worst Customer Srvc!!! I knew it. had a feeling. I should have gone to the Hayward location. Had to return/​exchange some items, and the cust. srvc rep, Myumi, or however she spells it, was perfunctory, rude, abrupt, and obnoxious. Ask her direct questions, and she’ll just robotically regurgitate some tidbits from her manual w/​o actually answering your inquiry. She just made me soooo furious, but I held it in and was still professional and respectful. Myumi, on the other hand, was the opposite. When, Christine, her mgr on duty, came, Myumi just walked away and mumbled, «I’m done arguing»…go with your ghetto self! The mgr was nice but looked overwhelmed. However, Mac tried to placate me with 15% off, but I really didn’t want anything but an apology from the lil’ witch. I told him that I already receive email discounts, but he bumped it to 30%. I really appreciated that, but that poor excuse just made my night… i’m over it, and I guess what do u expect from a ghetto mall?!
Came here today for a vacuum, and nothing has improved. I had to hunt down an associate to get help. I finally flagged down this slim, African American 20ish female w/​shoulder length hair & glasses. Unfriendly. Aloof. Cold. Walked way ahead of me. Didn’t smile. I wonder if I was Oprah, if she’d kiss my ass. Anyway, she passed me off to a short male associate who was a lot nicer, but still didn’t smile. Then I got this robust caucasian female at the register. AGAIN: No smile, aloof, and no greeting (of course)…she lectured me about my discounts; she called her mgr, Mack Truck, and he went back on his word about a discount he gave me because of his Stellar employee Myumi/​Myomi who disrespected me last time. The whole store is full of associates who would rather ignore the customers that pay their paycheck and treat them like they’re intruding. However, they’re so chummy with each other like it’s a retarded subculture. And perhaps, it is.

On your birthday, you will receive a coupon in mail of $ 10 to spend in-​store only and if you did sign up for their Rewards program, you will also get a $ 10 coupon from your email and both of the coupons is good for a month!
You have to use those coupons separately for your purchases.

An employee at the shoe department really yelled at my friend and I because we accidentally knocked down a price tag as we walked through the crammed aisle. She seriously had the nerve to argue and yell as we just silently walked away. Great store but some of the employees need to learn a thing or two about customer service. Second time I’ve seen this happen.

Kohl’s is always hit or miss for me in two areas. The first, being selection, the style is off more than it is on and the shoe selection seems to be strictly stripper heels and tennis shoes. Very odd however once in awhile I find something cute.
The second hit or miss area is price. It is obvious that they mark things up significantly just so that they can perpetually have them «on sale» and send out coupons, which just take it down to an actual reasonable price for the item. The most glaring example was a dress I bought for the regular price of $ 35 at JC Penney, and then saw the exact same dress «40% off» at Kohl’s 2 weeks later for $ 48. Somehow their «40% off price» was $ 13 more than the regular, full price at JC Penney. Weird. It was a great dress that I got tons of compliments on, but not $ 48 great if you know what I mean. Also their handbags are WAY overpriced, even at their «sale» prices. I will pay for quality but I’m not paying the «40% off sale price» of $ 59 for a faux leather purse just because JLO or Vera Wang might have their name on it. I can get an actual quality leather purse for that much across the mall courtyard at Macy’s. Their faux jewelry is also very over priced. They should be careful with this pricing scheme because that is exactly what drove Mervyn’s out of business (lets face it, Kohl“s is Mervyns with a makeup counter).
I do have to admit that they are excellent for buying khaki pants for my work year round, so I will pay whatever I need to for that since full length, non skinny cut khaki pants for women are hard to find most of the year. And their Sonoma brand socks for women are excellent as well, I buy them on sale with whatever coupon is floating around when I can. So for khakis & socks, I’m a guarenteed customer. The rest of it you really have to check out the quality of the item and whether the price matches up to that before you buy.

I actually quite like Kohl’s in general, but would never go back to this specific location. I think what first pissed me off is the cashier at the jewelry counter having a really bad attitude and telling us she couldn’t ring up our purchase because they weren’t from the jewelry counter. We were buying a very small wallet from the accessories area. Funny thing though, as we were exiting the store, we saw her ringing up clothes for another customer. Hmmmm. I should add that we only asked her to help us since there wasn’t a single worker anywhere near the check out station that faces the entrance to the mall itself. So we then had to go to the other side of the store and the lady there that rang us up was standoff ish. It was just really odd.
Anyway, I like Kohl’s just not this location. Won’t ever go back. And based on the attitudes of the employees we encountered, they won’t miss us and couldn’t give a sh*t if we ever visited again.

Eh, what happened here? They USE to carry nice style clothing and shoes but the last two visits have been a let down. Nothing caught me eye at all.
The prices aren’t that great and the items on the sale racks are horrible. They had so much on the sale racks in each dept. but it was all crap, no wonder why.
The merchandise is messy (hanging off the hangers, not folded and all of the place) during my early afternoon visit with the store not busy.
A star for the nice employee that helped Hubs ring up his purchase.
Looks like I will keep shopping online and at Stoneridge.

Went here on a whim last Saturday 1÷19÷2013 with my partner in crime.
I just wanted to check the department store out since I hadn’t been in such a long time and was in need of clothes. Moreover, Kohl’s always had sales, and if you have a Kohl’s account, you’re given a 15% discount 12 times throughout the year.
I got lucky and was able to make some practical purchases. I loved that they had my sizes in the petite section because hemming my own pants takes quite a while.
I purchased a dress shirt, two pairs of jeans, and some heels.
My P.I.C also snagged some classy boat shoes.
Our total was $ 121 with a savings total of $ 135. I also opened a Kohl’s account which added to that savings amount.
The staff is great. They’re friendly and fast!
The store was very clean and no merchandise was on the floor or in the aisles. The only comment I have is that no one was monitoring the fitting rooms.
I’ll be back for sure! I’m excited about my purchases and definitely have an incentive with my Kohl’s account.
Until next time, happy shopping!

I’m not a fan of Kohl’s, especially this store. They used to have some wonderful, inexpensive stuff, but now none of the things they have really interest me. This store especially seems very disorganized. Sure they have good sales, but most of the time, I would prefer Macy’s or even Target.
My parents did get the family dog a bed from here that he LOVES! Like, pushing it around of love, so they had one good item.

Just a sad experience all round. The merchandise is hopeless and the escalators are broken and a helpful staff person is nowhere to be found. Awful, awful.

My wife and I stopped by a few days ago and immediately set off the metal detector (we were both surprised, as I kept my guns and grenades in the car– like millions upon millions of others, my brain has been warped and mutilated by Grand Theft Auto). We kept our cool, though (I was tempted to point at my wife, but didn’t), and only one cashier even glanced at us as we boarded the escalator to the 2^nd level.
The Good:
In general, the store is more organized and spacious now.
In particular, the toys have been arranged better.
The walkways leading up to the kitchen items also aren’t cluttered anymore.
The selection of picture frames.
There are easily over 100 frames to choose from (there are also a lot of candles, photo albums, and greeting cards in the area), and they’re quite diverse (ex: some of them pay homage to grandkids, Nana, or the family dog).
The small wall art pieces are very nice too.
My wife and I will buy 2 beach themed ones tomorrow.
Speaking of tomorrow, there’s going to be a big sale.
The Bad:
The Customer Service area (I would give it a score of ⁶⁄₁₀).
The employees seem competent and friendly, but they don’t move customers along very quickly. If you find yourself in line (you probably will), expect to be waiting 10 or more minutes before you’re helped.
The artwork on the walls by the escalators could be better.
A few pieces even look just like each other.
The Ugly:
No, not my face (well, okay– I haven’t shaved in almost a week, and I’m now starting to look like a Chia Pet).
Maybe it’s been cleaned up already (I would like to hope so), but the area where the large wall art pieces are is a disaster zone. You literally have to watch where you step (some pieces are on the ground). A few other aisles in the vicinity are quite messy too (I was also aghast that I didn’t see many employees around).
There are a lot of good items here, and you’re going to save some money, but this store still needs to get its act together.

Like other Kohl’s, the merchandising leaves something to be desired. The quality of the clothing and other items is ok. I like their home goods section and Vera Wang’s label that they sell there. Great for last minute items for holidays and decorations.
You must have your receipt for returns or you get what the item is currently priced at, usually cheaper after Christmas so be sure that get a gift receipt!
I don’t mind this location, it’s close to where I live.