Optical Shop of Aspen

This is the only place I will buy sunglasses. They have the best customer service. Someone say on my Oliver Peoples and bent the hinge. The fixed it, and cleaned my Persols. Plus they have a sale once a year so piano teachers like me can afford nice glasses. Wish I could buy more pairs. I will come sale time.

Extremely professional and helpful staff. I highly recommend this shop for sunglasses if you are shopping on Main Street.

LOVE this place!!! I’ve purchased sunglasses before from this location and received excellent service but today just totally blew me away! I visited the store to see if they could fix sunglasses that I’ve bee holding onto for years. They had a cracked lens and the replacement ones I finally ordered and received in the mail were slightly too big. I took the frames in and they fixed them for me right there on the spot! FREE of charge! NO attitude. Zero expectation to look around and buy something else. I love when I receive out of this world customer service! I won’t shop for frames anywhere else! Not even the manufacturer of my ray ban frames would fix them, let alone for free. Optical Apsen thank you Thank You THANK YOU!!!

Poor customer service is an understatement.
Despite numerous requests and follow up calls and promises a cash refund for a cash purchase has not yet been processed for over 3 weeks.
Initially the store falsely indicated that they did not have the cash at their registry to process a refund. When such was evident as a lie, they they indicated that even of they would have the cash it is their their policy to issue checks within ten days.
Christy, Mathew and the rest of the employees were difficult to deal with, full of excuses and unpleasant to deal with.
Definitely not buying anything from this store. No wonder they closed few stores.

Very nice store with great selection, tons of frames for non-​sunglasses as well. Helpful and knowledgeable staff, they dont try to push you to buy.

So this seemed like a classy place to buy some nice frames. I spent a thousand dollars for my prescription and cool frames. They broke once and they repaired. When they broke again I took them back and was told those frames are no longer produced and there are no more parts. Wow, they don’t stand behind their products. They offered me a 25% discount for another pair. I went elsewhere.
The cheap pair I had before, has lasted me over 12 years! They should question their suppliers business practices.

Just got my new glasses from here and I love them. Classic with an edge, a little on the pricier side, but this is an accessory that part of your face so you gotta find a pair that fits your face and personality. The staff here are patient and super helpful. They won’t corner you into the more expensive frames, and will listen to what you’re looking for. They also have a $ 100 off sale on frames too — can’t beat that! The lenses are on the pricier side but have a two year warrantee and have the works — scratch proof, thinner, etc. If you have a problem with your glasses, they will do everything they can to help you. They also have a great selection of sunglasses, all kinds of brands and price ranges. Definitely check it out.

Back in January, I bought a more stylish (expensive) pair of glasses. Not only the frames expensive, but the lenses were, too! I didn’t have time to get them adjusted when I picked them up so I went in about a month later to get them adjusted. After being asked if I purchased them there, the saleswoman tried to help me get them adjusted. The frame was obviously crooked, tilting off to my right, and she kept asking how I needed them adjusted. After about 20 minutes of trying to explain verbally then visually, I gave up and said they were fine and left.
I finally went back this morning because it seemed like a waste to not wear my glasses since they gave me a headache from weighing too heavily on my right ear. I walked in and after being grilled 3 times if I bought the glasses there, the saleswoman, different from last time, agreed to adjust my glasses. I understand, you don’t want to service people who didn’t buy there, but I am telling you «yes». On the third time, I said loudly that I bought it here, got it adjusted poorly here so I was back now. I almost told her to check her computer, but I stopped since I know I sounded pretty exasperated and she knew I was, too. After she agreed to finally adjust them, I told her how they felt on my face and just by looking, she took all of a minute to fix it. Done. Wow.
Not the best customer service, but great actual service. Kinda wish I got that the first time around. Note to self– start the conversation by waving the receipt in their face with any requests for service.

I’ve come here to look for new sunglasses often. There’s a big selection and the man who works here is very polite and helpful. They also give a coupon to current clients for the end of summer sale, so you can get very good deals then. This store is very convenient since it’s near good restaurants and coffee shops in Brentwood.

All the charm if a big chain shopping mall. If your idea of style is Chrome Hearts, then this is your store. The one plus is that they run fantastic sales. If you can get lenses free with the glasses, and you happen to like the frames, go for it. Or if you happen by when they are doing $ 100 of sunglasses, which puts your Ray Bans at $ 30, just buy em. Otherwise, this place flat out creeps me. There is something super corporate ala Lens Crafters vibe about it that really bugs me. Better neighborhood choices would be Montana Eyes in SM, or Hoff Optical on Abbott Kinney.

Got an amazing pair of sunglasses (Tom Ford) here and also a great pair of regular glasses (Chrome Hearts — brown exterior with cool lime green interior). Had impeccable service and both pairs still look great and have lasted the test of time. Thanks Optical Shop of Aspen!

These guys have been great. Got a pair of Chrome Hearts here last year and recently had an issue. They took the frames and had them repaired under warranty. Awesome folks that know how to take care of customers. Would recommend them if the price is okay for you.

Just stopped by OSA because I needed a measurement taken for new lenses… they were lovely and helped me right away, even though I didn’t buy my glasses there. Smart business, guys — thanks to that, I’ll definitely remember them when I’m in the market in future.
The shop is classy and the selection of brands is good, though the range of options per line isn’t the largest. But they definitely stock the hits, yo.

Ok, so this is my go-​to joint when i need a bit o’ eyewear adjustment – of course the main reason is– this is where i bought one of my pairs of sunglasses currently in rotation.
Whenever i’m in the neighborhood and need some ‘recalibration’ of all the points and angles of the lenses and frames of my shades, i bring it on in… the peeps’ i’ve dealt with there (dang it i seem to have forgotten their names AGAIN!), from sales to service – they’re always friendly. yes, they may seem a bit uppity/​snooty somewhat, but it’s mostly b/​c they know their shit and they know they know their shit, and they need to let you know that!
the one pair i bought there-​they always adjust for free and we flirt with the idea of buying more, but i seem resistant to their charms ;) i don’t wanna create an abuse of their niceties by giving out this little ditty of detail, but they usually are also kind enough to adjust the frames/​lenses of the other pair i bought across the street!
DONE.