Pep Boys

The service was amazing. I came in with a little bit of money and a lot of time and Mario made it possible. Everything said was easy to understand and I was updated when they were doing something new to my car. I was very glad they did a test drive before they let me leave the store because I knew that if they trusted their work enough to drive it themselves that there was no doubt that I shouldn’t. Thank you Pepboys Santee for such a great visit and I promise I will be coming back again!

Pep Boys in Santee Ca. Wow! I went to see if I could get a tumbler for my ignition. After waiting 10 minutes. It was really ten minutes. One guy saw me but stayed the back. The person at the front counter only helped one customer. Very slow! Didn’t even greet me and say I will be right with you. So when he was done I told him what I needed and why. He mumbled something about accelerator. I said I have no idea what you are talking about. So I asked him if he could look up my car and see if he had a ignition tumbler. He turned and proceeded to put a label on a package with no eye contact. I told him to have a nice day and walked out. Went to O Reillys. Guess what the first thing they ask me year make and model of my car. I walked out with my part. Not the first time I had left Pep Boys in Santee empty handed. I would give no stars if I could.

I cannot say enough positive things about my experience. Mark Cervantes was the service writer. Juan Marquez was the mechanic.
I arrived in El Cajon from northern California at noon. I took my mom out to lunch. While returning her around 3 PM, I heard a periodic sound. I opened the hood and discovered the main serpentine belt partially failed because the idle pulley went bad. I incorrectly thought it was tensioner pulley. After locating the parts by phone I decided to drive the 7 miles to the store. Three miles short the belt completely failed and with no water pump circulation I pulled to the side of the word and called AAA for the last three miles.
Upon inspection, Juan quickly realized that I identified the wrong part as what failed. When Pep Boys discovered they didn’t have the idler pulley in stock, they didn’t give up. Pep Boys located an in stock part that would work. This extra effort allowed me to be back on the road in less than 90 minutes.
Juan worked at least 20 minutes past the end of his shift to get me on the road that evening.
Juan Marquez and Mark Cervantes and thus the Pep Boys team went above and beyond the call of duty.
I hope not to breakdown while traveling again, but if that does happen, I would not hesitate to come back. I will keep the easy to remember 1−800-Pep-Boys phone number available should I break down without internet access.

Mario provided excellent service for me today! He was polite, professional, and realistic on what needed to be done with my car. He gave me accurate timeframes so I wasn’t left waiting all day for the work to be done. I will definitely be back to this location for future needs with my car!

Freddy was very helpful. Took my sister in law for tires and an oil change. Her being young and this her first car, she had no idea her tires were bad. Low on money due to being a college student and working part time, he gave her a good price and had the car done in about 2 hours. That is fast for a walk in on a Saturday afternoon.

I brought my car in for tires and ended up needing breaks and having an oil change. I was so happy with how fast and friendly Mario was. I made an appointment for 9 and even with the extra work I needed, the car was done before noon. I may actually bring my car in for service on time from now on because of this experience.

Horrible customer service. Turn down tire repair on weekend emergency from out of town thanks for the help

Went there for an alignment, said I needed new strut mounts, got the strut mounts, took it back still not feeling right after a couple months and they said now you need new control arm bushings, so I went and had another opinion by a dealer. He said I should have stayed with the old strut mounts and I don’t need control arm bushings, so basically I was lied to and now I will never go back there.
They got a hundred dollars of my money now and will never get any again

I’ve been coming here since I bought my car a year ago. The staff is so helpful and understanding. Most of the time I see Freddy and Mario. Super nice individuals. They know I know nothing about cars so they always go above and beyond to help me understand. Thanks for always taking care of me and my car Stela!

Took my granddaughters older Ford Taurus in for rear tires after I realized the rear wheels must be out of alignment. Got new tires and made an appointment for what I figured was a big and unusual job. A week later took it for the alignment, took all day for a very difficult job. Freddie was the service writer, fast, friendly, and knowledgeable. Service tech, was outstanding, shared all details of the job with me. I am well aware of what a miserable job this was, they could not have been better.

Very Slow, Oil Change and 4 New Tires with a Appointment 3 hours later wow! Not busy at all! It’s Sunday just very slow.

I have been going to this Pep Boys location for a couple years now & I wouldn’t take my car anywhere else.
The guys there are so nice! They put a personal touch on the experience & call you by name :)
Mario, Freddie & the whole staff are great! I never feel like I’m being taken advantage of, the are fair & follow through with their word. The care about their customers & that’s why I keep going back!

Always get a second opinion. It costs entirely too much to repair your vehicle and be wrong about who you trust to do it. They fixed my AC and another issue was created. They covered the labor but I had to still had to pay for the part. I guess I’m the real idiot in all this.

Mario in the Service Department was amazing!!! This is the first repair shop that I have gone to that actually delivered on what he promised! I had to get some tires replaced and he was wonderful enough to give me some advice on additional items that also need to be corrected on my car… and got it all done within an hour!!! The most wonderful and thoughtful thing I thought was when I went to pick up my car… he had made sure to park it in the shade because he knew I had little one’s…that was very thoughtful and and my experience here was nothing short of EXCELLENT!

I’ve brought my car here twice. First time was for an overall checkup and second time was because water wasn’t coming out of my wipers. Both experiences were great and they fixed all of my issues. The manager Mario was super nice. Because I was waiting for my car he was always keep me updated on status of my vehicle. Knocking down a star just because it’s a long wait.

Went in for service Mario Salas was my rep he was great. He explained the process to me what my charges were. Also had my car services in no time. I know it’s hard to find a good service garage for your car but I totally recommend this Pep Boys just ask for Mario.

Took 98 explorer in for a tune up and light maintenance. Mario was very helpful he clearly explained all of my options and pointed me in the right direction. The price I paid was fair and the car sounded much better after the work had been performed. Will return to pep boys for future maintenance.

I’ve been here a couple times since it is a convenient location although, I would not recommend. The front desk auto people are pretty rude and not the best with customer service. They don’t seem to go the extra step to help out a customer, it seems as if it is more of a hassle for them. I made an appointment to get an oil change and they told me it would take an hour. A little bit after an hour goes by and I’m told they haven’t even seen my car yet and it will be another 30 minute wait. I had them give me information on problems with my car but said they couldn’t give me a pricing for a problem because I need a diagnosis which any other shop would probably have helped me with. I always leave this store with dissatisfaction and with my problem not being solved.

Every experience I’ve had at pep boys has been terrible, and this visit was no different.
I called up pep boys early at 10:00 AM that I need an oil change at 5 afterwork. The employee was nice and the phone and scheduled me in.
I show up at 5 and they were over booked because of online appointments don’t take in consideration what their actual store has schedule.
The employee I talked to was really cool, but I’m still disappointed in the amount of time it takes to do an oil change especially when I schedules way ahead of time.
It took 1 hour and 30 minutes to do the oil change… with an appointment.
Lesson learned, don’t go to pep boys expecting to get out of there on time.

This review comes from a couple months ago, to when I had an experience I’ll never forget.
The check engine light went on in my car and I needed my tires rotated/​oil changed, so I made an appointment to get all of that done. 1^st Problem: no one told me that the mechanic that checks the engine wasn’t working on the day I requested.
I went in and had my service, and I left. Shortly after, my car began to shake uncontrollably when I was on the freeway. I asked a friend what the problem was, and he said it was because they didn’t rebalance my tires after rotating them. 2^nd Problem: How am I supposed to know that I need to do that? I’m a girl who knows nothing about cars. I called them and they said it was an additional $ 14.95 per tire. I was going to go to a different place to do this, since I really didn’t want to return, but the appointment wasn’t available for a couple days. Not an issue, I could deal with the shaking until then.
BIG PROBLEM: My tire blew out on the freeway. Had to get a tow truck to take me to Pep Boys. TURNS OUT I NEEDED NEW TIRES BUT NOBODY TOLD ME.
The mechanic had written notes, but no one relayed the info to me. Aside from the fact that I could have been seriously hurt, they told me they were going to charge me for their mistake.
For your own safety, AVOID THIS PLACE AT ALL COSTS.