Clarks

This is not a review about Clarks shoes but the poor poor customer service I received at this location.
I came in looking for a specific shoe, there is a guy who works there standing at the front display who, first off, completely ignored me as I entered. I approached him and asked him if they had the shoe-​Mens Roar Chukka boots. His response was, «I don’t know» and then he continued to just stare blankly at me. The shoes I was wearing when I came in were in fact, Clarks shoes. So I thought he would take this inquiry seriously since I am obviously a returning customer and obviously know what I want. Not knowing is not an excuse to not do your job, in fact, what he could have done was look up in the system AND ACTAULLY FIND OUT IF THEY HAD THEM. Unfortunately I won’t be shopping at this location anymore-​Maybe even look into shopping with Echo since Clarks regard to customer service is low in priorities. I left without getting the shoes I wanted– or even a shoe that was similar (he could have suggested another boot). Oh well!

Clarks makes great shoes. I had a pair of black low cut boots I loved for almost 5 years… the uppers were still in great condition, but a tiny puncture in the sole made them unwearable in Seattle’s rainy climate. I took them into the Pacfic Place store, and asked about repair or replacement. Jeremy was very helpful, checking with several other stores to see if that model was still available. Unfortunately, they weren’t, but he found a comparable style and offered me a generous store credit in exchange for a brand new pair. I think this is an example of great company policy and customer service. Clarks are quality, and they stand behind their products. I’ll definitely come here when I need a new pair of sturdy and stylish shoes!

Their shoes are so comfortable! I’m definitely investing in a pair of wedge pumps! It feels like I’m walking on clouds. *swoon*
I purchased some special edition loafers that benefitted communities in Africa. I love the way they look and fit. I slide my feet in and out of these babies easy peezy. I also got the pair for only $ 30! That is insane for some genuine leather shoes. Me likes a lot.
The customer service was also excellent. Employees were very helpful and when my size wasn’t available in the store, the offered to find it at another location/​online and then send it to my home with FREE SHIPPING! Shoes arrived within 2 days. I was beyond impressed!
Definitely coming back to this location. Time to get those wedge heels!

Every once in awhile, I *get* why my female friends like shoe shopping– I really do get it. I’m not someone who goes for designer shoes, fancy heels, or blinged out flats– I like stuff that’s comfortable and cute. Clarks may not have the most fashionable reputation, but for years they’ve filled a need for work and non work shoes alike (a definite advantage if you work food service), and they often have sales. The store in Pacific Place was having a sale on an adorable pair of soft leather, crêpe sole shoes that felt like heaven on my post work feet– and if they feel this good after a shift at work, then I know they’re good! Staff was really friendly, as well.

I was very happy with my experience here today. The salesperson was very friendly. She offered to measure my size, and brought out multiple pairs of shoes with the features I was looking for. They also have a 30day guarantee, including wearing the shoes outside in normal life.