FedEx Office Print & Ship Center

This is the best Fedex I’ve ever been to. Vicki is so professional and Steve always puts the customer first. I will drive out of my way to go to this Fedex location just to get that great customer service. Also, I’ve read some reviews about the parking issue, however this has improved dramatically recently due to the coffee shop going out of business next door. As for the reviews on this location being a little slower, I would say that I’d rather get great customer service rather than poor customer service from someone who is only concerned with turn and burn like the downtown location (terrible service over there). Most of the time, the reason things are slow at any location is because the customers aren’t ready to send their packages off when they come into the store. I place that blame on the customers and not the employees. I have never had an issue with waiting at this location and I come by 3 – 5 a week to ship and receive packages.

Been through here a few times– ²⁄₃ experiences were really great. But especially props to Steve– one of the managers who was very patient and kind towards me when figuring out which way to ship internationally. :).
…the one time I didn’t have the best experience, it looked like they were short staffed and very busy and not having the best day– so I don’t blame them.

Have no issues with FedEx — I LOVE the folks at the 700 Broadway E location — always courteous, know their stuff and move things quickly. But I had a meeting over by University Village and thought I would use that location due to its convenience — wishful thinking on my part. And, parking was not an issue. When I went in an older short woman and a younger gentleman were both waiting on customers. The older woman was helping a man decide what box was needed to fit an item — well, that wasn’t an easy task — for either one! She had to go to the back to get a different box to show up — take it to the register to try (2x before success) ring up the price). At that point, rather than set it aside and wait on me, she took it to the back room then stopped off to answer more questions regarding a box.
Ok, now it is my turn (the gent working was still with his customer) or so I thought. A regular came in to pick up a held package. Rather than wait on me, she dropped me to assist him. (I know airlines have preferred lines but I didn’t know FedEx did as well). She gave him the item, he thought there should be more so she went to the back to look for again — all while I’m standing in front of her.
Finally, my turn! Well, I put the first box on the table and handed her the form. She looked at the box, mentioned that it wasn’t packed full (which was true but I was shipping two little girls outfits so I wasn’t concerned). Well, after hemming and hawing for a minute or two, she said that she couldn’t accept the box. I was stunned — I get and send lots of packages so I know when it’s time for a box to hit the recycling bin. She asked if she could process my other box — I was not a happy camper and just said «thank you very much» and left.
So, the next day, I went to the FedEx on Broadway – the one with the excellent service. I brought both boxes in and with the one in question, I made a point of saying «do you think that box will be fine?» I wanted to know if maybe I was incorrect in my assumption. No, he told me it was fine.
And the package arrived safely with NO ISSUES!
FedEx is a good company and provides a quality service. But I would stay away from this location and drive the extra distance to go where the staff knows what they are doing. And I’m sure the others that work there are fine and capable — I just won’t take the chance of running into my customer service agent again.

Hands down, the best print company I work with. My job is based around last minute decisions, especially when it comes to promos, and this specific kinkos location is the best. Great staff– know you by name, super fast turnover time for print jobs and all around positive establishment. My current project got emailed to them during closed hours, but we needed to pick it up at 830am, a half hour after they open, we called them at 8:09 to make sure they got the email and it’s already done and ready for pick up!!!

We had to ship boxes back to NY after our stay in Seattle. We brought the boxes that were ready to go, and two items that were not in the box to Fedex. Vickie helped us. She was great! She found the perfect box to pack the odd shaped two items in, packed them securely. We shipped 5 boxes in total. All the time, Vickie was very pleasant and fun to talk to, making supposedly boring task time very enjoyable. Thank you again!

I came here to print my poster presentation on the 9^th of June in the afternoon and they were extremely helpful. All I had to say was «I’m a student and need a 36×48 poster» and they knew exactly what I was talking about. Which was very helpful because it was my first time printing a poster. There was no stress at all and that made my finals week a lot easier. So thank you to all the sales associates at this location. There was this one guy that helped me the most. I forgot his name but he was wearing a long maroon shirt that day. THANK YOU!

Jon is nice, knowledgeable, and professional. He was able to get my order out to me the next day when I had a deadline. The finished product was exactly what I had envisioned and more. I would definitely recommend them for fast and professional service.

These guys are great. Jeph and Neil will get you what you need and will be polite and friendly in the process. I will say, they do have a couple of employees in the later evening and weekend shifts that can be a bit grouchy. So come in the morning or early afternoon. But all in all I had great experiences at the store.

Exccellent store with first rate service. i have been using it for years.

I’ve generally had a good experience with the Fed Ex services and copying here, until this morning. (Monday 6÷16÷14 at 9:15 am for whoever reads these reviews.) I arrived to send a small package, filled out the paperwork, and waited. And waited. The woman working behind the counter had an extended conversation with the customer in front of me about her houseguests, her wallet, her uncle, etc. After nearly ten minutes, I asked if there was someone else who could help me. The Kinko’s associate gave me an exaggerated eyeroll, like a dramatic «why do I have to deal with you» eyeroll! And said, «We ARE almost done. You’ll just have to wait.» Nope, I don’t. I walked out, headed to UPS two minutes away and was done!

Ridiculously slow. Came in just to mail out two envelopes — please finish helping me with that before you start dealing with the customer behind me. (Really now!!) I will refrain from venting all of the other little annoyances (read: deficiencies) I encountered with this lame customer service experience.
You’ve lost a customer, for sure.

They consistently screw up printing jobs. If it’s not late the folding machine broke. If the folding machine didn’t break, the forgot to notice it was a 2-​sided original…

I had to ship a package and was thrilled that FedEx open late night.
The lady who helped wasn’t particularly thrilled to serve customers because understandably, it was the weekend and it was also late. She was very helpful though. She made sure my package was properly stuffed and taped.
It was pretty empty when I was there. I always forget that FedEx also sells a lot of stuff like greeting cards. I guess I just don’t use FedEx often enough.
No key needed for its bathroom facility. They have a parking lot.

This is the nearest FedEx/​Kinkos style place near my house, so I’ve gone in 4 or 5 times.
They do the job, have a convenient parking lot that generally has spaces, and are open long hours. I haven’t encountered employees as incompetent as a few other reviews describe, but I have done anything challenging there, either.
Not sure how many stars to give for excellent functionality without frills, so I’ll give them an average score. Plus one because frequently there are odd and colorful people to watch if there is a line.

Everything you’d expect, and friendly employees, but they are so slow! Give yourself more than 15 min just to wait in line.

Sometimes changing your name works just fine, for example, Datsun to Nissan, the Washington Bullets to the Washington Wizards, or even Kentucky Fried Chicken to simply KFC.
Other times it doesn’t work quite so well, for example Comcast to Xfinity (see my review), Snoop Dogg to Snoop Lion, and in my mind, the greatest failure of all, Kinko’s to FedEx Office.
It will always be Kinko’s.
Sure Kinko’s was a non-​traditional name, but it worked. In fact, it worked well. It was sticky and iconic. FedEx Office? I don’t think anyone would ever use the adjective iconic for that brand name. Even the interim name, FedExKinkos was better. At least that name acknowledged the company’s quirky roots.
So, it is very much to the company’s credit that even with such a crap name they are able to attract outstanding employees who provide fantastic customer service. And while I have experienced this customer service in numerous, ahem, Kinko’s this review is specifically for the store at NE 45^th Street and Union Bay Place NE also known as Five Corners.
Exhausted and nearly broke from the constant replacement and/​or refilling of ink jet cartridges, I decided several years ago to dump the ink jet printer and buy a simple black and white laser printer. It was a great plan, except for when darling daughter and the boy need something printed in color.
Or printed on oversized paper.
Or have a giant stack of pages that all need the same precision cut.
So, we’ve had the opportunity to visit this Kinko’s (yes dammit, I’m not letting go) many times. I have to say that every time I walk out of there appreciative of the great work that team does and, impressed by their determination to serve their customers.
As an example, a couple of months ago the boy had to produce a full color flyer on one of the presidential candidates. We took the file in on a thumb drive and were helped by a very nice woman who put the same effort into printing my son’s assignment as I’m certain she would have if she was printing her own assignment. This included making a few adjustments to the PDF and trying out several printers when she was not satisfied with the quality from the printer behind the counter. A less caring employee might have had us out of there in 5 minutes, but this employee took her time go get it right. All for about a $ 6 purchase.
And it’s that way every time. I was there again this week and was asked by three different employees within five minutes if they could be of service.
I’m grateful to the team at the Five Corners (oh f*** it) FedEx Office. I’m just sorry everybody thinks they work for a shipping company.

It was one minute before closing time. I discovered a need to scan items into PDF format ASAP and FedEx + wonderful husband came to my rescue.
We were lucky we didn’t get a speeding ticket and made it to the FedEx location with one minute before closing time.
1. Excellent customer service, they close their doors on time and not a minute too soon
2. Customer service was friendly as if they’ve just opened the store
Whoo hoo! Thank you FedEx team at 45^th University District location

Great local Kinko’s, not as soulless as most of them have gotten since FedEx bought them out. The uptight guy who runs the shipping counter is not as bad as he seems, he is an absolute master of packing and shipping and will do everything perfectly just the way you want it if you give him time.
You can also leave stuff for them to do and go for coffee and it’ll be done when you come back.
By the way, the one-​star review from Jerome from 2007 at the bottom of this list is for the U District Kinko’s; this one has never been open all night. Unfortunately, Unilocal does not allow Unilocalers to correct or flag obviously mistaken reviews.

This place is pretty awesome. You can print stuff. You can mail stuff. You can buy nice papers and supplies. Plus, there’s a bunch of pens, tape, scissors, staplers, and other useful tools just lying around for anyone to use to get their project done and mailed off.
I’ve only come during the daytime, but I’ve come lots and everyone is always super friendly and knowledgeable. They’re even nice about checking how much different shipping options are and taping up your package for you. Just a good place.

Unlike everyone else, I actually had a good experience here. All I needed to do was ship one package, so that might have helped. I had to wait for one person in front of me, but all in all it only took about ten minutes and the guy behind the counter was friendly enough.
This FedEx location isn’t exactly award-​winning, but if it’s convenient for you, it’s not a bad place to stop by.