Moren

I know it was my fault for not asking in advance how much adjusting a watch would cost, assuming it would be at most the $ 10 it is everywhere, but to charge $ 20 for something that took him 3 minutes, just because he could? Being ripped off doesn’t feel good.

A little gem of a place (no pun intended) on Georgia Ave in e little shopping area below street level near Mix Bar and Grill. I went there for a repair and the man waiting on me was very attentive and fixed the problem on the spot. I was in and out in 5 min.

I was not in need of any major repairs– my plain little $ 50 swatch just needed a new battery, but I was in the neighborhood and growing anxious without it on my wrist. I had a brief but very satisfying experience! It’s evident that staff is knowledgeable and adept-​the battery process, though simple, was explained and tended to with care and speed. I was out the door in less than 10 minutes. Customer service was wonderful, even despite the very simple work my watch required. I will definitely recommend and keep this shop in mind for all my future needs!
Location is right on Georgia Ave. I parked around the corner (lots of public parking around) and was easily guided by well placed signage.
My watch is back to to ticking away on my wrist and I am super pleased. Many thanks!

I Stopped in and the individual behind the counter was beyond helpful and accommodating! Such a fantastic experience. This is what customer service should look like.

My favorite costume jewelry necklace was in need of repair. The gentleman made the fix in 5 minutes while I waited! I had been turned away from other repair shops since it is just costume jewelry but I am SO happy to have found this place-​thanks fellow Unilocalers!
I intend to take any clocks, watches or loose diamonds here in the future!

New to area and needed antique watches repaired and clean. Service was excellent,
professional and friendly. I have a few more antique watches and jewelry that need attention and I will return to this store for all of their maintenance needs. Other Unilocal reviews were helpful and accurate.

I came in to get extra holes punched in my band because the watch was too big for my small wrists. He fixed it right away (no waiting) AND he didn’t charge! That is terrific! Great service

If you have an expensive watch, don’t use this place. It’s fine for a simple stuff on watches that are easily replaceable, but my last experience here with a fine watch didn’t work out well at all.

I saw some negative reviews on Unilocal and chose to go ahead and use this shop. I wish I had not.
The godmother is big on Datejusts, so I have a few that I hadn’t been wearing because after a few days the time would be off so I assumed they needed servicing, not being a watch connoisseur and all. I dropped one off to Moren’s for servicing which is around $ 400. It did have a small chip on the side of the crystal. When I was finally contacted to pick it up, I was told the crystal had to be replaced to the tune of $ 200. As another review on Unilocal had stated, I was not asked permission in advance to do this repair. I understand it may have been necessary, but a customer should receive a courtesy call informing them of any necessary changes in the work order before proceeding.
When I retrieved my watch there were some scratches (not on the bracelet) that I didn’t recall being there. After wearing the watch a few days, I noticed the time was off again and thought maybe I needed to take it back to Moren.
Fast forward, I speak to some luxury watch aficionados and they inform me that they all lose time over the course of a few days and that they don’t produce digital accuracy. One even told me he had gotten the Rolex formula down to a loss of 30 seconds per day…
So now I’m thinking that all this time I’ve not worn them thinking they needed to be serviced that in fact, they were fine. Yet, I’m sure Datejust #2 needs servicing so being reluctant to return to Moren, I drop it off at the watch repair shop inside Sears White Oak. Two days later, I get a call informing me that there is «nothing wrong with my watch — it is keeping time fine so you can come pick it up.» WHAT???
That’s when I realized I quite possibly, and more likely than not paid in the ball park $ 400 for nothing and that does not sit well with me. I would not recommend this business. I wish I had listened to the bad reviews.

After reading the various positive reviews on Unilocal,I decided to give Moren a try. I dropped by to have a Datejust bracelet adjusted. This is usually an easy and inexpensive procedure for any competent watchmaker. Instead, Moren scratched one of the links and had the gall to charge $ 60 for the privilege. Again, I’ve had bracelets adjusted on APs and Omegas for much more reasonable prices and without any scratches. If you have a high-​end watch, I strongly urge you to stay away and find a better watchmaker to work on it!

After panicking when my MK died, I realized I most likely needed a battery. Of course I Unilocaled first and then ran to this place. The service here was great. 10 minutes and $ 15.00 minutes later, the watch is back in action. Zero complaints and Moren is too cute. I’ll be back for other jewelry repair for sure! Tip: You can’t see the entrance from the street. You must park and walk down the stairs. The shop will be on your left.

These guys are extremely knowledgeable about watches, and you would be hard-​pressed to find anyone who knows more about watches that Mr. Moren. It’s very nice to see a local shop thrive so well after so many years.
However, the customer service at this place is pretty bad. I brought my watch in over a month ago and I had to keep calling every week for updates. I received only one phone call from them the entire 5 weeks the watch was over there. Oh, and by the way, they didn’t end up fixing my watch in the meantime — it would have taken longer had they done so.
I’m also not too happy about my experience, but this may or may not be their fault. I paid them over 300 dollars to fix a Cartier watch that someone bought for me about 1.5 years ago. Since their warranty lasts a year, I would have had to shell out an additional $ 500 to fix the Cartier watch this time around. Now, I totally believe them when they tell me that the part is extremely hard to find and that in order to fix the watch, the whole backend of the watch would need to be replaced. However, I wonder why they didn’t notice that this part was going bad 1.5 years ago? Also, I had asked them 1.5 years ago to take a good look at my watch to see if they had noticed any other old and rotting pieces. Mr. Moren said that my watch looked good other than the part that I replaced at that time. It’s such a shame, since I hardly wear the watch and keep it for «fancy» events.
For ordinary jobs, I suggest that you look elsewhere, since they are pricey. However, more likely than not, you will have a watch that Mr. Moren can fix. Just don’t expect a phone call when they tell you that they will call. And if your watch has any rare components, be prepared to wait at least 2 weeks. Also, don’t forget that you brought your watch to the shop, since they will likely not remind you!

First experience will be my last. I dropped off two bracelets for repair, one needed the clasp tightened and the other had more extensive needs. I awaited Mr. Moren’s phone call with the estimated cost — never came. When I picked up the bracelets last week, I was FLOORED by the cost. He charged me $ 40+ for a tiny job of tightening the clasp and $ 75+ for the more involved repair. The $ 40 charge was outrageous. I had no recourse but to pay and leave. I would not go back, nor will I recommend anyone to go to Moren. NO, NO, NO!

I just got my mom’s Cartier repaired. The repair cost less, took less time and came with a guarantee, all better than Cartier, the place with the big name! The crystal was cleaned and the gold case polished — the watch looks better than it has in 17 years!

I got a watch fixed here — upon walking in, I was greeted immediately and the man was very nice, helpful and knowledgeable. I appreciated the quick, friendly, professional and expert service.

I had a skagen watch that had its front crystal broken. I decided to get it fixed locally rather than send it back in to skagen. I came to Moren’s and left my watch for repair. 1 week later I returned and they had not even touched it so I waited for 20 mins while they worked on it. Fast forward 2 weeks and I’m sitting in a hot tub in the carribean and I notice my watch looks odd. Water had filled the entire front face! My watch was destroyed! I removed the front crystal to drain the water and find that it was replaced by a shoddy plastic imitation! I am never going back here again. Thankfully the watch was rather inexpensive but I’m glad I didn’t bring anything Swiss made to these guys.

There is no better watch repair shop than Moren’s. I informally collect vintage mechanical watches, and I first went to Moren’s in their previous Silver Spring location approximately 30 years ago. At that time, Mr. Moren Sr. ran the shop. One of his sons joined his father, and continues to run the shop in their new location today. If I understand correctly, Mr. Moren (current) is a 4^th generation watchmaker. He and his colleague Luis are the kind of top-​notch, skilled, experienced and knowledgeable professionals that you rarely find these days. I have had many mechanical watches overhauled or restored by Moren’s. Some of these watches are highly valuable /​expensive. And it’s not ONLY that they have the skill, these folks have the interest and passion that you rarely find, that drives them to deliver outstanding, personalized, service… consistently.
They also have an incredible supply of new old stock parts, especially for brands like Jaeger-​LeCoultre, Rolex, and others. They also have a great selection of quality watch straps and bracelets and some vintage watches and jewelry as well as tools for watchmaking for sale.
I have recommended Moren’s to other watch collectors, including some from outside of the Washington, DC area, and without exception, they thank me for connecting them to Moren’s. In many cases, they struggled with the terrible customer service departments of companies like Omega, Breitling, Rolex, etc. Fortunately, the timepieces they cherish (often a vintage family heirloom) can be brought back to full working order, thanks to Moren’s.
If you have a mechanical watch, vintage or otherwise in need of repair or refurbishment, I strongly recommend Moren’s.

Just got some links removed from my new watch (thanks to my special man friend for my birthday present!) and went to Moren on a coworker recommendation. I was greeted immediately when I walked in, the guy was very friendly and was very helpful. He adjusted the links twice just to make sure I was happy and it was perfect on me.
It was $ 15, which is a little more than I’d like to spend, but I am happy to pay a little extra for service/​convenience (I work right down the street) and I like supporting local businesses. It took around 5 – 10 mins and I enjoyed browsing the shop — you can tell there’s a lot of history there.
Like another reviewer said, the hours are not that great for people working 9 – 6 jobs.
Will definitely return when I need a watch or a piece of jewelry fixed.

I ordered an Invicta watch online and it arrived with one of the hands broken. Even though it was under warranty, I went to Moren to see if they could repair it for cheaper than the cost of shipping back to the manufacturer.
I was greeted as soon as I walked in. I told the person why I was there and he immediately told me what they would be able to do, how long it would take, and how much it would cost.
They fixed it while I waited, all in all about 20 minutes. It was $ 30 to have the hand repaired and $ 15 to have several links removed. Way cheaper than it would have cost me to send it back for the manufacturer to repair, even with the warranty.
The people at Moren are consummate professionals. Extremely knowledgeable, courteous, helpful, and friendly. They took care of me as if I was an old family friend.
From now on Moren will be my go-​to jeweler and watch repair shop. I was extremely pleased with the quality of service there, and I highly recommend them.

For jewelry and watch repair there’s no better place I know. I live in Colorado, but because my father was a watchmaker, I’ve known about Moren’s my entire life, and they’re repairing a vintage wristwatch for me right now.
When I was a just a kid I use to run errands to get my dad watch parts from Moren’s. Then it was owned by Robin Moren’s dad, Dick, who was a great guy, and his son, the current owner, is cut from the same cloth.
Luis does indeed work there, and is a highly skilled watchmaker and a gem of a person.
These guys are not inexpensive, but you get service with integrity, and they do quality work. Try them when the jewelry or watch you value needs tender loving care.