Trinity Healthcare Network

Took days for them to figure out that my insurance did not require a primary care physician. Spent over 15mins waiting in the lobby.
They proceeded to give me a pcv13 vaccination even when I came in for being sick, which made me even worse… Thanks
Just read the reviews about the pcv13 online… It doesn’t even work.
I’m sure doctor Sushma gets paid for each vaccination she suggests…
And to make things worse, the nurse gave me Sirva. (Shoulder injury due to a vaccination) Literally hit bone/​joint in my shoulder during the vaccination causing severe joint pain for over 6 months.
Do not go here!

We went in the wee hours (~2 am) on a Sunday morning. Noone other than a sleepy staff in there that I could tell. Note — we never saw a doctor because we left before that so this review doesnt cover the abilities of doctor — My three year old daughter was screaming bloody murder due to pain and about how it burned when she went peepee and we wanted to get her checked out and if possible get a topical pain relief gel. This may not be an emergency to others but I don’t let my kid suffer if I can help it and she never cries from pain so this was really painful. Nothing nearby other than the hospital was open so this is where we headed. We got in and immediately noticed the receptionist behind bullet proof glass. She handed my husband a pile of what had to be 30 pages of paperwork. Then after he finished the first two the nurse (really nice lady the best person at the place) escorted us back and asked for a urine sample and pointed to the bathroom. I go to sit my daughter on the seat and there is literally dried feces all over a good portion of the toilet seat. I call my husband back because obviously not sitting my kid on dried poo. The receptionist hears me yell for husband and rudely asks what the problem is I say there is poo on the seat she looks at me like I am crazy and then does nothing until my husband and nurse start cleaning it and the nurse lets me in the staff bathroom. Now this place is EMPTY how could the staff let poo sit for that long? But quickly that thought leaves my head cause little one cries again when giving urine sample. Nice nurse escorts us back to room and begins asking questions then I hear husband loudly discussing something outside door with rude receptionist. This can’t be good I am the loud one he never really gets heated. I come out and he is talking to receptionist who is just as loud as he is at this point and both are escalating. They are loudly discussing how the cost of the visit is $ 1000 — $ 10 000 this same visit to urgent care would be ~$ 150 so what makes this worth $ 1000−10k worth? Then he realized they don’t contract with insurance to give negotiated rates like hospitals do. They couldn’t tell us if this would be 1k or 10k but kept saying don’t worry you won’t pay that insurance does (Very loud alarm bells in my head since they make you sign papers saying we are liable for anything insurance company doesn’t pay) So I googled real quick only to find Aetna had been at war with this exact chain because of the crazy prices and fraudulent claims and shifty tactics when they got caught. (Google it you can see the cases) Aetna had stopped paying claims to them because of this. I wasn’t going to be stuck with a 1k — 10k bill for a place with feces on the toilet seat, a rude receptionist and shifty business practices. We left at this point and went to the hospital who saw us within 30 minutes, works with insurance and the entire bill was ~700. (300 lower than the lowest price we could have paid at trinity) AND it was immaculately clean staff was great and they had true emergency room and pediatrics unit. We learned our lesson just to drive the extra miles to a real hospital instead of going to shifty places like this that operate just barely well enough to be allowed to keep their doors open and charge insurance companies/​patients insanely high prices.

Great place little to no waiting before being seen & doctor is very nice and not pushy at all if you have an emergency come here they are nice people, nurses and doctors and take time to help you and not give pain meds and push you out

After a late night incident where my Dad cut himself and we drove to Tomball Hospital only to find out their ER was closed I remembered this place and took my Dad in to it. After filling out what seemed to be a half dozen forms they got my Dad in and fixed him up in a timely manner. We were in and out in about an hour, they even gave us a free pen and a coke from their fridge.
The Doctor was knowledgable and quick to assess my Dads condition and make the necessary repairs/​treatment. They took our insurance and so the copay was only $ 60, which isn’t too bad considering the relief we all felt to have Dad feeling better.

Friendly staff and doctors made
Me feel better! Waited 20 min. Just too pricey for someone with no ins! :(

The two times I have been here, waited over an hour. The 15 min thing? I didn’t see that when I’ve been

Any ER I can get in and out of within an hour is golden in my book.
After a spill on my mountain bike, I couldn’t feel myself getting any better, so — on a Sunday evening — I decided to head in to get myself checked out. Originally, I was looking for urgent care, but I remembered this place and drove there without knowing it is in fact, a true ER — not urgent care. So keep that in mind if you visit this place. All it means is that you’ll be charged ER prices versus urgent care prices.
That being said, I was in and out (x-​rays, sling and prescriptions in hand) within an hour. SOOOO worth it. If only the bike fared as well as I did…