H.H. Gregg

I went into this store yesterday intending to buy a new 60″ 4K TV. I was ignored the entire time, the TV section was in disarray, and they are playing low definition content on the majority of the TVs. How can you assess picture quality when only standard definition images are being shown? This looks like a store that has given up and will be out of business in the next few months.

I purchased an over-​the-​range microwave oven from this store and was extremely pleased with the assistance I received from James, one of H. H. Gregg’s sales representatives. He truly believes in the product he sells. It’s clear that he does his homework as he answered all of my questions concerning the oven and its delivery and installation. James puts the customer first and approaches the customer with a mindset of «How can I assist this customer today?» and not «How can I close a deal?» A key trait of a good sales person is integrity and James definitely has it. During the time he worked with me, he intuitively did what was right for the company and for me. After I purchased the microwave oven, James walked me to the door as he told me how to get in touch with him if any problems arose. It’s been a long time since a sales person has done that as most sales persons disappear once the deal is closed. H. H. Gregg is lucky to have James on their team.

I wish they had a ZERO or NEGATIVE star rating because that is what this store deserves. We bought a washer and dryer a couple of months ago at this location and it was without a doubt THE WORST EXPERIENCE I’ve ever had with any vendor EVER! There is gross incompetence at every level. They could care less about you. AVOID THIS STORE AT ALL COSTS or you will live to regret it.

The staff is somewhat friendly. They will tend to you when they are ready but the choices and selection is great. Staff are knowledgeable and answer most questions. Really work the deals, they will work with you and give you a good discount

My husband and I went to this store to buy a new HDTV.
While my husband was in the electronics department looking at the equipment and asking questions, I decided to kill some time and visit the household appliances department.
All I wanted to do was just look at the dishwashers, instead I got a sales associate intensely eager to persuade me to buy a new dishwasher. Unfortunately, my lack of interest did not deter this employee.

I wish there was a no star option. Go to Lowes or Home Depot!!! Horrible customer service, if you can even get them on the line. I was due to get a grill I ordered and they called me 3 times for a billing issue on my credit card. I kept talking to them and they said it was resolved. Over a week later I got another call with the same billing question. I told them I would give them another card, and the operator said she could take it over the phone. I told them to go ahead an cancel the order. I just ordered the same item at Home Depot. It was over $ 100 more, but I don’t want to risk using them again, especially after all the bad reviews and the horrible customer service just on getting the order placed. So I basically waited a whole week, and they couldn’t even figure out how to take an order.

We purchased a Samsung washer and dryer at this store. The delivery crew showed up after 5 PM even though the scheduled delivery had been for much earlier in the day. A day after receiving the washer and dryer, we noticed rust on the inside of «new» washer. Since our purchase was within 30 days, we called the store to request a new one. When speaking to the store, the manager said that it was probably our pipes causing the rust… we have never had that happen before and we only had the washer one day. That was unacceptable for the manager to accuse us of causing the rust. The manager said that we needed to contact Corporate and we did. Corporate said that it should be the store’s responsibility. After going back and forth and many failed deliveries of our new washer… we finally received a new appliance without rust. We received a $ 300 rebate for our purchase, which we used but we both decided NEVER to go back to H.H. Greg. I recommend that you take down names and detailed notes on who you talked to and their false promises. The sales people only care about a sale. Also, thoroughly inspect your new appliances during delivery. If you could give less than 1 star and go into the negative, this would be the case.

Update: we needed a new washer, so we researched the stuff on Consumer Reviews, then compared prices between Best Buy, Sears, Home Depot, and HH Gregg for the model we wanted. Home Depot and Gregg had the lowest price, but Gregg also had free installation and delivery. If Home Depot offers that also, it wasn’t advertised.
At the store, the salesmen asked us if we needed help, then respected our wishes to look around by ourselves. When we were ready, the salesman didn’t try to sneak anything extra into the final price, nor did he tell try to pressure me into buying the extended warranty.
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I didn’t like being followed through the store, even after I told the salesman that I didn’t want any help.
I also didn’t like that I had to give him my phone number, address and email for a small sale without delivery. when I asked why he needed all the personal info for a small sale, he said that it was needed in case I had to return it.

One of the biggest careless people ever!!! I called them asking for the price of a playstation 4, after several transfer and holds on the phone for 30min then they hang up the phone. I called back one more time, another guy pickup and told me to wait so he can transfer me to electronic, even though I press 3 for electronics. Then another one pickup telling me he is guessing its $ 475? But told me to hold he will check, then I waited for 7 more min after that I gave up. I won’t be surprised if hhgregg end up closing. That’s why I only shop online.

So impressed with HH Gregg I had to write a review. I got a great deal on my washer and dry. The sales guy was super nice and helpful. In addition, my W&D was delivered promptly. They called me to confirm the time and they came exactly when they said they would. I did not have to wait on them. The whole installation process took less than 30 min. Everything went smoothly. I will definitely be returning to buy other products from HH Gregg.

Absolutely horrible place. I bought a TV here and firstly, the sales person made the transaction for the wrong TV. After trying to correct the transaction, they actually added the cost of original transaction instead of taking it out. Then after letting them know this, I was told to bring back the receipt after the installation to resolve. This is after thousands was charged to my checking account. On top of that, the deliver window was set between 8 am noon and nobody showed up till after 3. Absolutley ridiculous and would recommend everyone to stay away, stay very away!

I’m just not a fan of this place. Their selection of appliances has never really impressed me and the store just looks very run down. I’ve gone and browsed quite a few times, but decided to never step foot into the store when one of the employees asked me if I would be interested in buying a used car part from him, outside of the store. What kind of store allows their employees to try and sell something that isn’t even part of the store? Isn’t the employee supposed to sell me store inventory so the company makes a sale?

Ugh, horrible! I went here to get phone accessories, usually I go to Best Buy, Apple… etc. Worst decision ever. The second I walked in I was surrounded by male employees trying to get a sale. Very uncomfortable! After being showed an isle and ditched, they all stood around their check out counter chit chatting. Needless to say what I ended up buying was returned! I’ll stick to Best Buy for my electronic needs!

I purchased a gas stove from here 2 years ago and was very pleased with the service in store and with the delvery and installing personnel. Because of my previous positive experience, the great price, and the sale tax holiday on the energy star appliances, I returned back again. Galdys was very helpful with answering questions regarding the different models of the refridgerator. She was aware that I was in the store because of the tax holiday, she didn’t even try to upsell on anything over $ 2,500 which I really appreciated. She suggested a refrigerator that was within the price range that I was looking for, but has all the necessary features of the one that was over $ 2,500.
My refridgerator was delivered today. I received a call about 45 minutes before the scheduled delivery time. The crew was friendly and plesant and very knowledgeable with explaining the various functions of the fridge.

BOO, hhgregg. Remodeling our kitchen, purchased a stove, dw and over-​the-​range mw/​convect oven in Springfield, VA. Had them deliver these items right away (even tho’ we weren’t ready then to have them installed). Told that installation was free and all we had to do was call when we were ready for installation. My husband AND I both heard this statement many times. Made the call just now and was told that installation was NOT FREE. Asked to talk to the manager and he stated that the installation was not free AND we had TO GO TO the store to make an order for it because of the situation (our unhappiness) and wanted to have our signatures on the receipts. What?!? We were pleased with hhgregg and recommended them to lots of people. No more. I’m going to warn folks about hhgregg now.

My experiance at hhgregg was amazing. I will recommend my friends to go there.

If I could give less than 1 star in Unilocal Ratings I would!
Below is my recent experience with hhgregg and hope no one ever makes the mistake I made with doing business with this company. Below is a portion of the letter that I sent to the President of hhgreeg (Mr. May), the DSM in the VA area and the local manager of the Springfield location:
I went to your store to purchase a cheap dishwasher due to the one at my new home not functioning. After much discussion with your personnel, I decided that I would like to replace all the appliances in my house — dishwasher, refrigerator, microwave, stove, washing machine and dryer. My husband and I explained to her that we had a gas line in the house but was not in the kitchen but really wanted to have that installed and purchase a gas stove. Gladys informed us that hhgregg would pull the permits and install the gas line in the kitchen for us for $ 55 and they would handle everything. With no word from hhgregg on 17JUN, my husband and I became a bit nervous that something was wrong but we held out hope and were extremely excited to have our dream house with our dream kitchen… how we were wrong! On 17JUN at 8pm, we received a call that we were advised via voicemail that the delivery of «our appliances» would be between 4pm-​7pm. We were concerned that they would be able to install the gas line and all 6 appliances so late in the day. He contacted the number who left the message the previous day at 8am on 18JUN. He was informed that they could see about moving up the time and that this was for the delivery of the washer and dryer. At the same time, I received a call that the microwave, stove and dishwasher would be delivered between 10am-​2pm. As we were both on the phone with hhgregg representatives, we both asked about our refrigerator as we had not received a call that for that to be delivered. We were informed that the refrigerator was still on back order by the manufacturer and we would need to speak to the hhgregg store to handle. My husband was told that a manager would contact him at 9am ET to discuss. As 1015am ET came, I decided to call and spoke with Will Coleman. I explained to Will that we had never received a call from anyone to notify us of this delay in the refrigerator and was very displeased with the lack of communication. He explained that it was the responsibility of Gladys’s to contact us to notify us and the communication process had broken down. He never once apologized nor sounded concerned or thought much about my issue. He reached out the LG to find out when the refrigerator would be available. He contacted me back to let me know LG did not know and would not know until the following week, and someone from hhgregg would contact me to schedule the delivery. the delivery service showed up around 11am ET to deliver the microwave, dishwasher and stove. Upon entering the home, the installation personnel realized we did not have a gas line in our kitchen in which my husband said that we explained that we had a gas line in the basement and we paid hhgregg to obtain the permit and install the gas line from the basement into the kitchen. You personnel informed us that we had just paid for the permit and installation of the gas stove to the gas line not routing it from one part of t house to another. My husband contacted me to advise me of the situation and told the hhgregg to leave with all of the appliances. I contact Will Coleman again at hhgregg who did not return my call for over an hour at which point I contact hhgregg corporate headquarters as was routed to DSM, Andrew McCulla. Andrew called me right back where I explained the situation above and after spending close to $ 6500 with hhgregg. During this, Will asked Gladys to contact me to discuss the ‘situation about the refrigerator’, I informed her that it had gone past the refrigerator and explained what happened with this stove which then advised that we told her «we were hiring our own contractors to do the which» which I informed her was incorrect and a lie. She said «what do you want to do about this?» I was floored at the accusation that I was not upfront with her; she was now lying, non-​apologetic, and rude. I advised her to cancel the order and she said she would call back in 5 minutes with the cancellation number, which she never did. Andrew McCulla contacted me back to apologize and offer to pay for half the installation of the gas line. He coordinated a company to come out and provide an estimate. After no response for 48 hours after the estimate was completed, I contacted Andrew to receive the estimate cost and he had Will Coleman call me back, the estimate was $ 1200 for the installation and in additional Will advised that the stove that was sold to us was not the proper stove we would need and we would have to purchase a new stove which would be more expensive than the one originally purchased, regardless of the model we decided on. It got worse from there trying to rectify the cc.

Well, we met two liars at hh gregg while looking for a washer and dryer. Although their names are Abraham and Abid, I’m going to call them Tweedle dumb and Tweedle dumber because they were lying and not even clever about it. We found a washer and dryer we liked and Tweedle #1 gave us a price for both. Then when we asked about delivery, etc. he obviously discovered that he had given us a price $ 100 cheaper than he should have. He quoted a price of $ 415 per appliance when (we discovered later) the going price was $ 539. Well, instead of manning up, he sends Tweedle #2 over to cover for him and the lies flew. First, they weren’t in stock when he checked. Then, only the washer was in stock. Then, he couldn’t get them delivered when we wanted them. Then, he was going to call us back. Blah, blah, blah. Needless to say, we won’t be going back. Lying for no reason when all he had to do was say he’d made a mistake. Made me think I was dealing with con artists.
Not impressed with this company at all and have crossed them off my list forever and ever.

This HHGregg (conveniently located next to Bed Bath & Beyond) recently opened at an old Circuit City location in Springfield. I’d been waiting for them to open for what felt like FOREVER! They finally did in October/​November 2010 and the first time we went in we ended up with a new range. It was delivered the next day and that day (of delivery) we went back to purchase a microwave and refrigerator, which were both delivered the following day. A couple of weeks later, I think it was black Friday, we went back and purchased a dishwasher. We picked up the dishwasher at the store location roughly about a week later.
This place is great! What we like best is that they automatically do price comparisons with other stores that sell the same product. As soon as you tell your sales person that you would like to purchase an item, they look up the price comparisons on their proprietary website, which is accurate (we did the same comparisons by going to each individual stores’ websites on our iPhones). Delivery costs are also somewhat reasonable. We will be back to purchase a dryer in the near future. It’s just very convenient, the customer service is REALLY GREAT, and we’re always getting the best price for the product.
The reason for the four stars is that they have limited selections for certain products. Definitely recommend cheking out HHGregg in Springfield and asking for ATIF (not sure of spelling) if you’re in the market for home appliances.