Lexington Inn and Suites

The worst customer service experience ever! I was charged for my room twice. This should have been an easy fix by simply reversing the charge, but turned into weeks of phone calls. Not only was the manager never there, but never returned my calls regarding the credit they owed me. She then lied to me and told me she fixed the mistake and credited my account. I’m still waiting for my $ 200 credit from this hotel! Stay away from this place. Bad news!

The hotel is obviously under renovation, as a sign states when u walk in. We had no problems or issues due to that.
We reserved a king room with a jacuzzi. The room was $ 159 a night due to an end of summer special. Ya for deals!
Online it states there is a wet bar, fridge and microwave. The wet bar was not installed yet. Which wasn’t an issue for us but it would have been nice if the website stated the actual amenities.
The bed was not comfy. Hard. The fitted sheet on the bed was rough and made me itch all night. My husband had no issue, perhaps I am a sheet snob? The pillows plain sucked! Small, not full at all and lumpy.
The shower makes a high pitched noise. It stops about 5 minuets into ur shower.
The breakfast is ok. We ate it. The eggs were out when we went thru the line so we have nothing to say about those.
I like that they have coffee and water in the lobby at all times. The staff was friendly.

The only reason they get one star from me is for the poor lady running her ass off on a Sunday morning being the only front desk staff for check out, answering phones and also responsible for maintaining the continental breakfast for the three wedding blocks who had a couple hundred guests there that morning wanting to eat.
I booked this hotel
13 months before my wedding. I was assured an early check in and when I called to confirm two months before my wedding I was told it could not be accommodated (after creating my timeline dependent on an early check in)
So I tried to call and resolve this multiple times. Three different times my calls went unanswered for hours. Finally after the third time of this happening I asked why and the person on the phone stated due to construction the phone lines were accidentally disconnected. This of course was right after my invites went out and guests were directed to call and book rooms. It sometimes took twelve hours of calling before someone finally answered.
I was then told they would help accommodate an early check in and the front desk lady stated she would have us reserve fifteen rooms for Friday (the night before wedding) and cancel the day of with the hopes the rooms would not get booked last minute and be clean for those needing an early check in the next day. I even recorded this phone call for confirmation. When we arrived at 4:00 on Friday not only did they not reserve the fifteen rooms as asked but my room (a kitchenette suite) was not clean as they believed it to be and should have been for a 3:00 pm check in. Towels were everywhere, sheets strewn about, and dirty cups everywhere. They apologized but that’s about it. Then like I said on Sunday they had one person working until nearly 11:00 on a SUNDAY! It was fricken chaos. So I commented and thanked the poor dear busting her butt and trying her hardest and recommended they think about getting a second front desk staff on the weekends. We spent $ 500 on rooms that weekend, just my husband and I, and they were disorganized, lacked communication, and professionalism. I will not be back and I am sorry to all of my guests for sending them there.

I typically don’t review or comment on good/​bad experiences with hotels. However this was so bad, I feel compelled to warn others.
I booked this through
with a decent rate for summer accommodations in Stillwater at the end of Log Jam. The reviews we’re decent, and we were not looking to spend a ton of time in our room.
Upon pulling into their parking lot we saw a huge storage container, construction equipment and a pile of furniture thrown out a side door. This was a Sunday check in, not mid week. We walked into the lobby that was a disaster of furniture, missing flooring, random rugs and no one to be found at the front desk. After waiting a bit and ringing the bell a disheveled looking woman came around the corner. We arrived at 3:15 on a 3:00 checkin, to a room that was not ready and chaos with what may be clean or not.
After determining they could get us in, she was kind enough to upgrade to a king jacuzzi room-​great! We got into the room after tripping twice on the missing tiles/​carpeted/​rugged floor. My husband cranked up the AC as it is Minnesota in July and 90 degrees. What we heard was one of the most obnoxious noises known to man. After attempting to change settings and restart, I went back to the front desk-​because the phone didn’t work-​and request a new room.
The front desk person was again no where to be found and a teenager, who appeared to be an employees child hunted her down for me. Upon explaining the situation to the front desk lady, said teenager piped up that the fan blade was broken and they weren’t fixing it, it would just sound like that. Again the scramble to figure out if they had a room to move us to, which included a full story about her lexapro and how she is a people pleaser, they moved us directly across the hall.
When I opened the door to this room I almost fell over from the smell of paint, cleaning solution and new carpet. We cranked up the AC and opened the windows to air it out.
The lovely folks in the room above us were very active both nights we were there. It was ridiculous! I didn’t even bother with the breakfast when my husband came back laughing after he checked it out.
Again, I am not typically one to do a review and have never in my life requested to be moved in a hotel. This place was an absolute joke! If I hadn’t already been charged for the room through
I would have packed up and spent twice as much somewhere else.
The lack of professionalism with the staff, construction mess and overall experience leads me this review. I will say the bed was extremely comfortable! When we visit Stillwater again I won’t step foot anywhere near this hotel.

Let me begin by saying this was the worst hotel stay I have ever had. It takes a lot for me to really comment when experiences are good to ok anymore but I am impelled to review our stay at the Lexington Inn and suites in Stillwater;
To begin we were in a large block of rooms for a wedding that was to occur. Many of the guests had traveled well over 4 – 5 hours to Stillwater. At no time was the wedding party ever informed of that the Hotel would be going under renovation. Reservations were made in early March and nothing was said at that time, we had called the week before and never were told of renovations at that time as well. The renovations were revealed only as everyone arrived. We were promised the week before that our room had a refrigerator; my girlfriend had dietary restrictions to keep cold. When we arrived we were told that our room might or might not have a refrigerator. It did not and when the situation was explained the front desk person said there was nothing that she could do.
The entry; as we walked in there was a large pallet of material and a broken cabinet in the covered entry prevent others from unloading luggage. This remained there through the duration of our stay. The lobby was filled with plastic covered couches, temporary rugs laid over concrete, roped off corridors and hallways that were being tiled. Workers were scrambling to cover exposed surfaces and trip hazards throughout the lobby area. Then these same workers would lounge on the same furniture and rest while guest were checking in, very unprofessional.
The Room; there was new carpet bedding and furniture but there was no microwave or refrigerator. The walls had many scratches through the paint exposing raw drywall. The bathroom had an exposed fluorescent light fixture with no shroud covering the light bulbs or fixture housing.
The rest of the hotel; the third floor where our room was located had a bare concrete entrance from the elevator. By the time we left we had very limited access to the elevator with tiling taking place in the midnight hours and loose plywood placed over top without being secured in any way. In the middle of the day Friday the workers renovating the hotel decided to start tearing the carpet and carpet padding in the hallway out. While we were in our room the fire alarm went off three different occasions while we were getting ready for our wedding we were attending. When we opened our door dust was engulfing the hallway from the workers sweeping after they had pulled up the carpet padding. This action accelerated my girlfriend’s asthma and over the course on the next few days after leaving made her severely with respiratory illness.
The Front Desk Staff; when all these incidents were explained at check and we asked for a discount we were told there was nothing that they could do. They were not really there to care for the guest of the hotel or how their stay was, just to collect to outrages price per room.
In the end the Hotel is exist to pocket your money, not caring about how your stay was, your health or anything else but to make as much money as possible while renovation their facility. This chain only cares about the bottom line and will completely disregard the guest and any needs they have, a lack being ADA compliant and creating a completely horrible vacation experience.

This place is an absolute dump. There were no light bulbs in the room, no base board, the phone didn’t work, the air conditioner was broken, and someone had used the toilet. STAY AWAY FROM THIS PLACE

Stay away from this hotel! We stayed here for a wedding in June 2014 and have never had such a poor hospitality experience — even more disappointing at more than $ 215 for one night.
The front desk staff were incompetent and there was not a manager or person with any authority available at the hotel on a Sat or Sun. I was told I would receive a call from the manager on the Monday following our stay to discuss our concerns… I have not received a call. The maid entered our room without so much as a knock on the door AFTER we had checked in. The hotel was paid in advance and we are left with no recourse — do yourself a favor and stay anywhere but this dump.

The worst hotel I have ever stayed at.
I recently visited Stillwater, MN to attend a wedding. A month prior to the wedding we made reservations for 2 rooms at Lexington Inn and Suites (as many guests of the wedding were doing.) Unfortunately, just a couple of days before flying to MN we were informed that our rooms were taken by someone else, despite already being charged for and guaranteed the rooms. No apologies were given and when we tried (multiple times) to reach management he was always out of town and unable to call us back. I have never received such terrible customer service.
We were fortunate to find a different great hotel to stay in. My parents, who did succeed in reserving a room at Lexington, had just as much trouble when they did stay at the hotel. While the room was large and comfortable, the cable did not work the entire 3 days they stayed there, the «continental breakfast» was a few stale pieces of bread and terrible coffee, and the front desk staff was curt and unpleasant.
Terrible experience and I will not be going back.