Kat’s Cakes

Kat — as a business owner, you need to respond to all the comments; it’s tough, I know.
I used to be in your shoes; when 30 people tell you there is something wrong with the same thing, it’s time to chime in and do something.
I don’t buy cakes, just the supplies.

It’s been almost 2 yrs since we bought our approx $ 500 cake for our Ruby (color) themed party from here. I’ll recant but keep it short or else it would be crushing for this company. Entered biz, not on a slow day, not before closing but the «preview «selection of cupcakes were scarce. We gave them a swatch of what color we wanted the (sugar) flowers, but what we got was a color that wasn’t remotely close to ruby Iit was dark brown). After expressing dissatisfaction, they returned with some ‘ruby’ faux flowers. Later, we attempted to resolve this error and requested a partial refund. Not only did they insult us by offering only $ 50 (a fraction of our request) but they also had a gag order agreement. So, they must know ALL about unsatisfied customers or should take up a different profession (law) with their counteroffers and stipulations.

Horrible!!! not just the cake but THE OWNERS (2 sisters & their mother)!!! HUGE MISTAKE going to them for my wedding cake! NOT SATISFIED at all. You would think if someone is unhappy they would at least try to work something out with you as a customer who paid over a thousand dollars but they couldn’t even offer anything. I don’t even remember them apologizing. In fact, one of the OWNER (the youngest one who bakes the cake) just stood there with her other staff & said to us «There’s NOTHING I can do.» I stood there thinking «are you fucking kidding me?» No sympathy, didn’t even care that we were disappointed since everything was paid in full, done & over with. Still don’t know up to this day why in the hell are they still in business!!! WORST customers service ever. We can’t take it back our wedding is done. DOn’t make the same mistake we did. If you still want to go to them then ASK what can they offer if you are NOT satified!!! Thank goodness for Unilocal so people can actually read reviews on them. Stockton needs another bake shop & put Kat’s Cakes out of business!!!
Cake was super dry & crumbled.
I will be surprised to see any good reviews here. If their are any it’s definitely written by themselves or other family memebers!

I have never tried their cake so I can’t really comment on it. However what I have had on 2 or 3 occasions have been their cupcakes at previous weddings we have done. I for one have found them to be really delicious and very pretty to look at.

First of all I’m a cake lover and I know how to bake as well. So I’m so happy that there’s a cake shop in Stockton that we could get in case I can’t make one. I’m also excited to try it because Ive been seeing the add in san Joaquin magazine every month, that says its best of san joaquin. Like most of the review have said, I agree when they said it’s always close. Literally, everytime I get the chance I would go there and guess what, they’re close even if the hours at the doors says it’s open. So after several months of attempts I finally got to taste their cupcakes. Okay here’s what I think:
Red velvet cake — the cake was ok not dry not moist just ok, not that great the frosting is just fine, not too sweet not sour, I would rate the RVC — 3 stars
Chocolate cupcake — the cake is better, not that moist but definitely not dry. Frosting is way toooooo sweet and very big portion so if you’re a diabetic you’re gonna have a sugar attack. I would rate the CC — 4 stars
So I told myself hhhmm, this bakeshop has a good potential bec I tasted the cupcakes, so when a friend ask me to suggest a bakeshop that would make a good wedding cake. I recommended the KK, bec I told her of my experience in the cupcakes that I sampled.
So here goes the wedding, the cake looks good, it’s a three tier cake. But when I got the slice, I was devastated. First of all, you cannot slice it bec it’s very crumbly, second there’s three different cake layers, the vanilla is dry, doesn’t taste anything at all, chocolate taste a little chocolate but very dry, and so as the strawberry, the filling is just good. Overall the wedding cake is a disaster. I would give 1 star for the wedding cake.
Im so sorry but Im not coming back again. But I should say the cupcake is okay.

Kat’s cakes is very disorganized the messed up on my daughters 6^th birthday cake that I paid for a month ahead of time. I went in the day of the party to pick up the cake and there was no cake. They put my order sheet in the wrong date. The same thing happened to my friend this weekend, but with her wedding cupcakes. I will never recommend Kat’s Cakes to anyone.

I recently ordered a cake for my son’s birthday. The staff who greeted me in the store was very friendly and helpful. I ordered a custom decorated cake. I did have to change the order to a larger cake since more guests RSVP’d. Kat’s got back to me about the changes with no problems and they were friendly. The cake was ready for pickup as scheduled. The custom cake was super cute! They helped me load it into the car too. Nice folks and nice cake. Overall, the taste of the cake was good but didn’t blow my socks off. The cake was a bit dry. The butter cream was overly sweet — I had told them I didn’t want an overly sweet cake but I wanted a rich cake. The chocolate ganache layer was yummy. I would probably go for a chocolate cake, chocolate ganache next time. The vanilla cake and vanilla buttercream were uneventful. The price as a bit steep but overall it was a nice cake.

My friend had her babyshower cake done at this place, and her boyfriend’s cake also done here. Both cakes were dry, flavorless to the point where I couldn’t even make the distinction of which slice was what. Both were designed beautifully, but no one is just going to want to stare at a cake, people like me rather eat it! Put it this way: the «cupcake’ cake had two flavors: chocolate and red velvet. Well, both cakes tasted the same. The red velvet was lacking the cream cheese frosting! I understand that the fondant takes the place of the frosting cuz it needs to be designed, but couldn’t they fill the insides of the cupcakes? It was gross. And my friend’s babyshower cake? The fondant tasted like expired candy, and the cake was also dry. I’m so glad I’m a hairstylist bc I tell my future brides to NOT get their cakes done here. Funny thing? They’ve already been warned by others!

I have no way of knowing what this place offers. When I arrived with my fiancé we stood in the lobby for about 5 minutes (probably a little more, perhaps closer to 10) waiting for some kind of greeting. There was a girl on the phone talking pretty casually to someone about the «miracle mile» neighborhood and there was a girl in the back who looked to be hard at work, baking. I didnt really have any expectations on what that greeting had to look like but I needed something to happen so I knew I wasn’t invisible and to know that I existed. Below are some ways I could have known i was not see through.
1) «hi thanks for waiting, ill be with you shortly»
2) *head nod* «whassup?»
3) «hey jive turkeys, ill be happy to help you get down with our deliciousness»
4) «you suck, but youre a customer so i guess i should help you pick something to purchase»
Any of these options would have sufficed to communicate to me that my fiancé or I were not invisible, however the above list isnt exhaustive in any sense as there any number ways someone in customer service can make a customer feel welcome. None of the above options occured sadly. Confused about my existence, my fiancé and I left, and went to Mid Town Creperie where the staff were happy to confirm both our existence and that we were not see through. Thanks Mid Town :)
As for the nuts and bolts, I cant talk about the product as I’m not convinced they have a product. I can tell you my experience was free, as it did not cost me a dime to stand there and want to punch myself until someone said hello.

Judging by the rest of these reviews I don’t have to say much about this horrible bakery. Don’t be fooled by these posers claiming to be an upscale bakery, charging upscale prices for cakes that are sometimes frozen, or so dry that you can’t even swallow. I went in for a baby shower cake over the weekend. The girl working in the front was not the least bit knowledgeable about the product and really seemed uninterested in helping me at all. Her customer service skills sucked big time. So once she was able to see the actual cake I wanted, she said that it would be over $ 300 which was not in my budget. So I asked her if we could scale down the size and she said to me that they could do a 5 inch on top and a 7 inch on the bottom for $ 240.00 what a rip off. That was certainly not going to feed the amount of people I wanted so I left never to go back. The cake they let us taste sucked and should have been a clue. It was like eating a big spoon of peanut butter. News flash Kats cakes, you probably would not have to charge such high prices for a terrible product if you worked on your customer service, and actually made cakes that taste good. If your going to charge high prices like that the product should stand behind the price all the time and not on a few lucky tries.
Good luck!

I F*&%$ING LOVE KAT’S CAKES.
Ok, that wasnt classy of me. Be in all honesty, they are the best in stockton. I have had two cakes made by Kat. My wedding cake was BEAUTIFUL. I went in for my consultaion and they took the time to let me sample anything and everything that I wanted to and honestly cared about my vision and did their best to create it. I was more than happy with the results, not to mention it tasted FANTASTIC. They also made little mini cake favors for me to hand out at the wedding, and people STILL ask me where I got them or tell me how amazing they were.
The second cake was my baby shower cake. I took in photos of what I wanted and when I went to pick it up it was even better than expected! I got so many compliments on the look and taste of the cake.
On a side note, Kat’s is not overpriced. With any business, you get what you pay for. If you want a cake from safeway, go buy a cake from safeway, and it will taste like you bought a cake from safeway. If you want a high quality cake, that tastes great, and looks beautiful, go see Kat.

FAIL! FAIL! FAIL!
how many things went wrong, idk. but lets start with – they’re nice people, just incompetent. or maybe they’re competent, and just don’t care. idk.
here’s a basic summary:
US: KAT’S CAKES ARE SO CRAPPY…
PEOPLE: How crappy are they?
US: WE CUT INTO THEIR CRAPPY CAKE – ONE SLICE. AND WE THREW THE REST AWAY, IT WAS THAT CRAPPY.
cue rim shot
it is ridiculously over priced! especially when you consider the crap they give you for your hard-​earned cash! (or your parents hard-​earned cash, or whoever’s cash)
first off, they were 20 min late when my friends came to pick up. apparently, they needed to whip up some more frosting – fine whatever. eat up my timeline – there’s just a wedding that day, sure.
but its a flaming turd running down hill after that. dry, dry, dry – drier than a crackhead’s lips. it crumbled apart at a breeze, and as soon as it hit your mouth, it’d suck the moisture from it. dry. the blood orange frosting, crap. but compared with the cake, it was great – only because the cake was that much more crappier.
i dont know where you bought the cakes that you served us on the cake tasting. but those were good – we think. we might’ve been high off romance and giddiness of getting married, who knows. what we got on the wedding day was a far cry from what we tasted those months ago.
and the decoration, my gawd, what utter crap. white fondant, with crappy squiggly lines. bravo-​brav-​friggin-​oh. seriously, WTF! at least have some friggin pride in your work. granted we did say to be creative. we trusted you to do a good job. but clearly that trust was misplaced. but when we say think halloween, we didn’t mean to give us crap.
for folks who stop in this shop, and get awed by the cakes on display. they’re on display. they’re not edible. they’re advertisement. of course they’re gonna look good. but you’re better off going somewhere else. go to safeway, or costco, or wherever. save your money. do not come here.
the only thing that saved our wedding was my friend – a working mother of, lets say a bunch of kids. she gifted us with some awesome cupcakes. it was the talk of the party. no one even mentioned the paltry excuse for a cake that sat nearby. Much love and thanks to my friend!
finally…
this is a public service announcement, stockton, and the surrounding area. save your cash. get your mom, or grandma, or whoever, or your local safeway/​costco/​san rancho miguel/​whatever to do your special occassion cake for you – it’ll save you cash, time, and the heartache, and your blood pressure.
And message to kat’s cakes, if you care to read reviews.
have pride in your work. repeat: have some pride in your work. you are in a business that will play a big part in people’s lives – they’re memories. whether its a birthday or a wedding. whether its a dozen cupcakes or a 7-​tier wedding cake. have some pride. besides being responsible as a business, you need to be responsible to your customers. we have basically trusted and invited you to be a part of our memories. and our family, our guests, friends, etc, memories. and to «eff that up» is not only an insult to us, but to all our guests. it is shameful, shameful. shameful.
hopefully you will give better service to your future customers, if they’re a sucker enough to pass this review.

I mainly came here to shop for cake supplies but I came back because I had no time to drive out of town. They have since removed their cake supplies. Cake boards, fondant, stands, boxes ect. They still have their cupcake liners and toppers but all the big stuff is gone. Kat was kind enough to sell me her own cake boards.

Only cake I tried that wasn’t dry and tasted good was the champain cake. Moist, but plain. I love chocolate. Never returned my emails and calls after they took my deposit. Kept my $ 100 and went shopping for all I know because I sure didn’t get the service promised! Kat’s sister can go to hell because that’s who deals with everyone and she’s terrible. Do yourself a favor and go somewhere else. The designs aren’t that great and cakes taste like garbage!

honestly, I’m surprised they are in business. they’re like «a full on Monet» («clueless» anyone, anyone?)
from far away they look promising, but up close they are just a big ‘ol mess!
most recently i was surprised by my ever loving with a ‘happy friday“cupcake. 2 of them to be exact.
cupcake 1– red velvet. dry, sour frosting and just… not. good.
cupcake 2– chocolate mocha? frosting was a bit better whipped within an inch of its life. just OK. and the chocolate cupcake was just OK too
for $ 2.50 a pop… you are better off buying some eggs, oil and a box of Pillsbury cake mix and whipping some up on your own!!!

Our town loves Kat’s Cake’s! Ive been to several function where Kat has made the cutest cakes Ive ever seen. Not only are they unique but oh so yummy. Kat just made a baby shower cake for me for my girlfriends baby shower last weekend and the cake was a hit! I got exactly what I ordered and also got tons of praise for the darling cake. I read another review that said that The shop was was little to talk about but… really, what do you need? All that matters is that the staff is friendly, listens to what you want and makes it for you on time! I have several girlfriends that are pregnant and you can bet your money that they are all using Kat!

Found Kat’s cake’s while searching for baking supplies on line. I went into the older location to buy raspberry filling for the box of Trader Joe’s Vanilla Cake I would ambitiously be attempting to bake at home. (Turned out it tasted sour & expired so fresh berries saved the cake) There was a modest amount of supplies in the small shop but I was happy to find they carried a line of paper cupcake holders I came across on line. When asking some questions about their services I caught a little attitude but chalked it off to the fact that the girl I was talking to was a teenager. I found there was nothing to sample unless I came back on a Saturday when they bother to cut one of their cakes for a sampling you have to make an appointment for. I left wondering if the coveted cake was really worth it or was KATS OVERRATED? This prompted me to post the mmm… cake. Fast forward a few months and my guy and I are getting married in a modest ceremony. Turns out while I was Unilocaling about Kats my soon to be mother in law and hubby had made attempts to order a surprise cake for me. First off they were in a huff because he did not want fondant. Yes, it is a medium bakers can use to make some cool features but it is really tasteless. I always peel it away from the cake. The lady freaked out, what a screwball. Perhaps old fashioned cake decorating is too hard. Then because the cake would be taken up near Jackson they wouldn’t use fresh strawberries. In fact I remember later overhearing he had to bring in his own berries if they were to use them anyway. Wow, you people are serious? Then he was told that they refused to sell him a cake if he drove it up there. They were to replicate a Luiseno basket I own. It was supposed to look as if it was holding a few acorns since our ceremony was in a state park. They were embarrassed what showed up so they hid the cake from me at the wedding. When it came out I wondered what they hell it was but because I know my basket I was the only one to figure it out. It looked like a football. Nobody there got it. Come to think of it the cake could of passed for a lonely Noah’s Ark. In the end Kats picked their own filling for the cake without letting him know so we got something completely different than what was ordered. Who does that? The cake was dry and bland, and oh so disappointing. We had plenty of left overs and if it was not for an auntie making us another cake we would have been embarrassed. After reading D. P’s review every word turned to be entirely accurate of our experience. I don’t know how they had the audacity to treat customers this way plus charge an absurd amount. I come to the conclusion they compromise quality of the cake for aesthetics. Please save your money… STAY CLEAR PEOPLE