Sephora

I used to avoid this Sephora because the staff in the past had been less than friendly, but they seem to have hired a new team (I only recognize a few faces which I’m assuming are managers) and the service has improved quite a bit.
The selection is pretty good, I wish they had more brands, but it seems like they’ve added a few smaller cosmetics lines.

I used to love this sephora when they had better, more helpful employees. Someone asked if I needed help so I asked them for a set I had seen online. She said they don’t have it and just walked off and started helping another lady who was already being helped by another employee. I decided to look on my own, found it, and headed to the checkout area. The cashiers were not friendly at all and decided to talk among themselves while I waited for them. This place has gone down several niches because of their horrible customer service

Meh. Every time I go in this location I feel like they look down on me, just because I’m tattooed AF doesn’t mean I don’t have money or that you’re better than me. It’s hard to get an employee to help me and they are stingy with their samples. I’ll be buying online from now on.

I walked into this Sephora ready to go shopping for myself and right when I walked in a super sweet lady greeted me and asked if I needed help. I didn’t know what I was looking for first so I kindly declined. I remembered that I needed to get a new card because there was mix up so when I found another employee I inquired and she rudely snapped at me and told me that I didn’t need a card. I kindly told her that I would like one and she told me again that there wasn’t a need for it and that I didn’t need it. I just smiled and walked away because I was getting annoyed. I understand that there isn’t a need for one but I wanted it so I could give it to my mom to make it more convenient for her since we use the same points. So I walked over to the perfumes and I the lady followed me all over. I just kindly smiled and kept smelling perfumes. I finally finished the whole wall and realized that I didn’t see the one I wanted so I asked the employee that was following me if she could point me in the direction of the Michael Kors perfume and she told me that they didn’t sell Michael Kors at all and looked at me stupid. I chucked and said that was funny because I saw on your website that you recently started she rolled her eyes and said oh. I wasn’t putting up with rude attitude so I decided to leave without buying anything. You would think that they would hire happier employees. The young ones were nice and sweet guess the older ones need to not be in customer service positions.

This particular Sephora is my go to place for makeup and other beauty essentials. They have a large selection of products and always have what I need in stock. The ladies at the cash register are wonderful and make sure that you had a good shopping experience. I don’t get greeted sometimes but it doesn’t really bother me. Remember to join their rewards program!

If there’s one thing I hate, it’s when I walk into a store and am not greeted. ESPECIALLY when it’s a Thursday afternoon and there’s no one in the store. I walked in and saw 4 employees. 2 men were right at the front and watched me walk in. I had a curious look on my face, too, because I didn’t know where to find what I was looking for. Neither of them stopped their gossip to say hello or may I help you. I continued to purposefully walk in front or around them looking for things and still nothing. Fiiiinally I popped around a corner and Erica greeted me and helped me find some of what I was looking for. It’s such a bummer, man! Like, how hard is it to stop what you’re talking about and say hello? It makes all the difference in the world. No warm fuzzies for me. And, while it’s a beautiful store, I’d be hesitant to return simply based on my first impression of the place. It’s too bad, too. Because I was looking for a make up artist to do stage make up for my team of 12 people for a bikini competition Next month.

This sephora in particular is actually one of the most friendliest sephora I’ve been to around Houston. They greet you all pumped up and they have nothing but smiles on their faces.
I got my makeup done for my birthday and I had Britney. I showed her the colors/​outfit and I told her that I’d like something natural but also a dramatic look. And she did exactly what I wanted pictures in my head. She was very gentle and sweet while doing my makeup. Also, I’ve told her before that my mom doesn’t let me pluck my eyebrows and she did them perfectly! As if they’ve been plucked before! She also did my contour and highlighting sooooo well! I loved it.
Also, if you have/​get a VIB ROUGE card, you get a 45 minute makeover for free!

A lot has changed in terms of customer service at this Sephora. I believe they hired some new staff members that actually cares about their customer regardless of how they look. I remember I would use to get ignored when I walked into the store possibly because I look very young.

I went to go get a full makeover for my senior prom last weekend and oh my goodness Tiffany (girl from New York) was amazing! She took her time and I’m glad she did, I received so many comments about how great my makeup was!
Her background in makeup is Estée Lauder, so you know my skin looked so smooth! Plus, instead of just doing my makeup she had a full on conversation with me. I really enjoyed her, and I’m honestly going back to see her, and get makeup pointers for my skin from her!
Tiffany if you read this, I’m attending the New School for Drama in New York haha funny how life works out!
Wish you and your little girl the best.
Andrea Martinez

The selection here is pretty great, and their return policy for Beauty Insiders is awesome. If at any time you’re unsatisfied with something you bought here, you can bring it back and get store credit. At peak hours it can be hard to find someone to help you or answer your questions, but the salespeople are for the most part quite good. If you want to take a small sample of something home, just ask and they can prepare a small portion for you.
It’s totally worth it to become a Beauty Insider because you get a free gift for your birthday each year, and you also earn points for your purchases — which can be redeemed later for reward products.

Am I crazy for hating this location? I typically don’t write about chain stores unless I have a really bad or really good experience, and today I encountered terrible customer service. I came wanting to try a specific contouring powder. I wasn’t greeted the entire first 15 minutes I was at the store waiting around for someone to help me. Granted, the 3 associates on the floor were busy with other customers, but I clearly needed help and wasn’t acknowledged. I went up to the cash register to ask one of the ladies there if anyone else was available and she said I’d just have to wait. I left and came back because I had already been there a long time.
When I returned, again, no one acknowledged me so I went up to a young sales associate to help me try on the contouring powder. There are signs ALL over the store now, btw, encouraging customers to get a contouring makeover. They only had the sample palette left, and upon seeing that they were sold out of the ones to buy, the girl seemed short with me and said they ran out. I had to ask her if I could at least try it. She swooped some powder on one cheek and didn’t have much to say afterward. It was like one of those «…» moments. She didn’t have any comments, didn’t offer any alternatives, or even offer to do my other cheek so I wouldn’t walk out the store looking like Two Face. Maybe it’s just this one sales associate (I’m talking to you, girl with black hair in long braid) who is unfriendly and maybe it was because she knew she wouldn’t be making commission off of me that day.
Overall, it just seemed like no one was interested in helping me. I would have at least appreciated something like, «Sorry we’re tied up, but we’ll be with you as soon as possible.» Or, «Let’s try this powder on anyway to see if you like it or I can show you something comparable.» And not that I’m fishing for compliments, but «Oh, this powder does look nice on you. Please do come back when we get more.» I don’t like having to be proactive to get some basic customer service.
I’d only come back to pick up something I already know I need, but good luck if you need help trying something on.

There was a point of time where I would have given this Sephora 1 star but they have improved sooooo much… in the past customer service was non existent, but over the past few months their customer service has been on point. help is always available maybe even more so than the average customer prefers… the selection is OK but I am an online shopper so if the store doesn’t have what I am looking for I have no problem going to
and placing an order

Love love love this location!!!
First the area is gorgeous and they have so much to do and then there is Sephora!!!
They have a great assortment of brands and the cast know there stuff!!! It gets busy here because the artist are so talented so make an appointment and try to be on time if you want your face beat!
I would recommend shopping at this location for anyone who wants great service and the best products brands have to offer.
Also make sure you sign up for their Beauty Insider program and get Color IQ’d, you will thank me later.

FOR SKINCARE, SEE ROSA!
I’ve worked at many medical and cosmetic spas and Rosa was an amazing associate, I was so impressed! She could tell exactly what I needed and was very knowledgable and actually I asked her what she reccomended then I was going to tell her what I was thinking about. Actually, she picked all the products that I have researched and heard about and were my choices if there wasn’t a better option! She also helped me find a great moisturizing gel that i needed and couldn’t figure out which one to get. Her choice was spot on and amazing! I will definitely be visiting and recommending others to see Rosa for any skin care help at Sephora! I still am so impressed by her! Thanks so much Rosa!

Helpful associates and very knowledgeable about their products. I came in for moisturizer and came out with a bag full of great cosmetics.

I am a frequent shopper of Sephora stores in Houston, however I had a terrible experience on a Saturday evening at the First Colony location.
The staff was so rude from the gentleman who answered the phone when I called in to the women at the make-​up counter. I called to inquire about an eye express make-​up application; I was told to come on in, it would take about 15 minutes. I have had an eye express make-​up application before and have loved the convenience of it. When I came in on this day, two women at the make-​up counter argued with me that it was against their policy to do eye-​make up for a customer. They said they could do one half of my face, and I would have to do the other. When did this become a make-​up lesson? When I tried to explain that I had called in and spoken to someone, AND had it done before, they continued to argue loudly in front of other customers. I have called in to try and get names of the staff members or to speak with a manager, but have only gotten smart answers– «We have about 10 ppl at the make-​up counter, who are you talking abt?» «There is nobody here by that name.» «We don’t know when the manager is working next.» etc. etc.
Two calls to the Sephora corporate office have gone unanswered by a manager of this store. As a frequent Sephora shopper for almost 10 years, I am extremely disappointed and will now be taking my business elsewhere.

The customer service here has improved A LOT since my last review. I’m always greeted by more than one person when I walk in and the employees are always willing to help. I feel like they either got re-​trained in that area or there is a new batch of more enthusiastic employees.
I like that they have samples of EVERYTHING and are really nice about letting you have a sample of something (i.e. a cleanser or a mask) before you buy it. The products are extremely expensive (no drug store products here) so it would be wise to sample something out before purchasing. If you do purchase and are not satisfied, they are great about letting you return it as long as you have the receipt.
I do enjoy coming here from time to time. I’d come more frequently if they started to carry more affordable products. That being said, I do enjoy the section by the cash registers with deluxe size products at a more affordable price.

Was greeted promptly. The cashier was a very nice young gentleman. He was kind and thoughtful. I would give him kudos but his name isn’t on my receipt.

I was so happy to come to this Sephora because I was going to buy Coco Mademoiselle by Chanel.
I go up to the register and check out when I notice the cashier put a promo package in my bag.
I get to the car and eagerly open up the package only to have it say that if I would’ve waited a week to make my fragrance purchase, I would’ve relieved 3X’s the Beauty Insider points.
Now, I have to return my perfume and re-​purchase it making it really inconvenient for me.
I get that they probably have sales quotas and budgets, but it would’ve been easier and less of a hassle if someone bothered to help me and bring up the promotion.

One-​stop shop for all your beauty needs– makeup, skin care, hair care, nail care, fragrances, etc… All available in a wide variety of brands. If you aren’t too familiar with a certain product, be sure to request them to pack you up a sample size; however, their return policy is quite fair as well, in case a certain product doesn’t work for you. Be sure to keep track of their reward points as well, which you can (sometimes) redeem for some pretty cool items. The lines usually aren’t too long, but for the rare occasion in which you do have to wait, there’s a large selection of trial sizes of just about everything for your viewing or purchasing (sales technique!) pleasure.
Downside would have to be the lack of parking, since they share their lot with the mall, Barnes and Noble, and several restaurants. The knowledge of the employees is kinda half and half. The people working in the makeup section in the back are great, but the skin care/​hair care people don’t have a clue. I usually do all my research and have my choices narrowed down before coming to purchase products.