Target Optical

Save your time and money and do not go here. The staff seems to have inadequate training and professionalism is lacking. I bought a pair of glasses from here some time ago — I told the person helping me I wanted the highest index lenses since my RX is really high and the lenses need to be as thin as possible and I was told that’s what I was getting and what I paid for. When the glasses came they were twice as thick as the high index lenses in my other glasses. It seems their idea of high index is 1.6 and not 1.74, which means lenses still as thick as metro bus windows. My glasses were close to a perfect fit and I tried to get them adjusted and they heated up and messed up the frame and insisted it was because of my «high-​index lenses». As I was under warranty I had them replace it and try not to mess up the next one. One thing I’ve noticed here is there is always an excuse for any action this stuff undertakes that is improper. Most recently my frame broke and was unfixable so I ordered a replacement, I went in here to have the lenses swapped from my broken frame into my new frame. I noticed the lady doing this for me was heating my plastic frame and squeezing and molding it around the lenses rather than vice versa (even a layman like me knows this makes no sense) — when it was handed to me it couldn’t even sit on my face and the shape of the frame was messed up. Again I was told that this is a risk I run with «high-​index» lenses and so I’d have to live with it. I asked them to heat up the frame and remold it to its normal shape as much as possible and I was told since my frame wasn’t under warranty and that it was about to get busy in the store (there was only one family in at the time) that I should bring it back later on a non-​peak day and they would try to adjust it for me. This type of lack of professionalism and respect for customers is exactly why no one should waste their time here. I ended up going to a respected optometry down the street which, at no charge and despite being busy, spent 30 minutes trying to fix the mess Target had made of my glasses; and were able to undue some of the damage. The optometry confirmed what I said above about the inadequately trained Target Optical staff. Target Optical ruined a brand new pair of frames for me and were unprofessional in every way. Do yourself a favor and spend your time and money on optics somewhere else and you’ll be much happier guaranteed.

Popped in for a few seconds to look around. The selection is even bigger than at other walmarts and optical areas.