I was in a panic! The refurbished iPhone I had purchased from a good friend suddenly stopped charging. The day before I had just switched carriers, got the ‘new’ phone working and my old phone was turned off. No phone! No texts! No GPS! No appointment calendar. No internet on the go! Not good! I found Cellairis online and headed to their kiosk in the Oaks Mall at breakneck speed. All my plans for the rest of the week would fall apart if I didn’t have a phone! Would I have to spend $ 500 or more for a new phone, even though I couldn’t afford it? No! Nabin of Cellairis to the rescue! He calmly went about testing cable after cable to see if my phone would charge. Mysteriously only one worked. He told me he would try switching charging ports and if that didn’t fix the problem, there would be no charge for the attempt at repair. «Come back in ten minutes,» he said. Ten minutes later he was working connections, contacting friends and making it all happen. We still don’t exactly what the problem was, perhaps some voltage problem between the battery and charging port. Neither of us had ever seen a problem like this before. However, five minutes later I walked away with a reasonably priced, functioning charger cable and my phone is charging perfectly as I type this! Nabin literally saved the day! Magic? Perhaps. Great customer service? No doubt. Calm and collected attitude? Absolutely. I believe he refuses to admit defeat and that’s exactly what happened in my experience. All this while helping other customers. You don’t get this kind of service often! Thanks Nabin and thank you Cellairis! Highly recommended!
Mason C.
Évaluation du lieu : 5 Simi Valley, CA
Very happy and friendly staff. The customer service was outstanding. Nabin referred me to this company and I highly recommend them for your cellphone repair needs. In addition to that they have a wide variety of pretty rad cases.
Travis F.
Évaluation du lieu : 5 Los Angeles, CA
I had just purchased a samsung galaxy note 5, I dropped it less than 20 minutes after leaving the store and spiderwebbed the screen. I was extremely upset because I just spent a good amount of money on the phone, these dudes repaired my phone and less than an hour and had it running like new. The best part was it was all within the mall. I was expecting the repair to cost me a ridiculous amount of money, maybe that’s because of the negative mindset I was in after breaking a $ 500 phone. They made me feel like I was in good hands, with the great personalities they had. A smooth process. I wasn’t anticipating using this service, but I am glad that I have.