SwimSpot

I had the best experience bikini shopping for my upcoming trip to Thailand. She knew exactly what bikini would suit my body, and I felt so beautiful in my new bikini. THANK YOU SO MUCH!

Didn’t honor expired Groupon coupon. I went to the website and picked out an item I liked. I entered the code from the Groupon coupon, but there was no acknowledgement of the value of the coupon. That coupon even though expired had a value, post expiration, of $ 40. I will go to Groupon to complain. It clearly says NEVER EXPIRES.

I’m so impressed with this shop! Being a bigger girl it’s usually not fun shopping for bathing suits. The young lady who helped me (Nicole) was not only was a pleasure to work with, but helped my find not 1 but 2 perfect suits! She was sweet and helpful! I will be back in the future for all of my swimwear needs. Thank you NICOLE!

I got a deal from living social and was so excited to use it. not much of a selection, but found a really cute bikini that is the best fit I ever had.(im top heavy and its very hard to find a good fit).I was shocked without the deal it would have cost $ 160.00 but it is a designer swimwear store. As far as customer service, it was ok. took awhile to acknowledge I was even there and didnt help much. cant wait to wear my new suit next week for vacation

As a new mom I was looking for a one piece or tankini as I am not bikini ready yet… They had such a great selection and were super patient and helpful. I ended up having a small defect with the suit I bought but didn’t have my receipt… The computers at the store would not let them do an exchange but I called customer care and they immediately found my receipt in their system emailed it to the store and I was able to exchange! I couldn’t believe how helpful they were! Recommending this place to all my new mommy friends!

I have been in search for a bath suit as the summer is here!!! I looked around and SwimSpot caught my eye online. They advertise themselves as ‘specialists’ who can help provide you with the best fitting swimwear. There online selection seems extensive But swimwear is one of those things better seen in person. Found the local new store in The Oaks mall and decided to swing by. Well 1 star seems too generous for the absolutely horrid customer service. I walked into a pretty small store. I was already not impressed. Unless you are 15 years old most of these suits may not meet your needs. I walk to one side of the store and see one of the sales people moving hangers on a rack. I walk around and want to see if I can ask her for some help. I stand NEXT to her and she never acknowledges my presence. I hear the other employee saying hi to customers so I decide to move to the other side. I ask the second employee for a specific type and she doesn’t seem to have any knowledge of what I am asking for. She wanders around and then says she ‘doesn’t think’ she has what I am looking for. I explain that their website seemed pretty comprehensive and was hoping to find this. She asks the other one (the hanger obsessor) who also doesn’t offer any knowledge. THey proceed to tell me to check their website. HUH??? I drove all this way for 2 employees who are clearly here only for a paycheck and not to help the customer. I say NO THANKS, won’t be back there again.
Incidentally, Macys had a great selection and I spent my money there! Don’t waste your time with Swim Spot.

Newly opened on the 1^st level of the Thousand Oaks mall, Swimspot is a great find if you’re on the lookout for women’s or children’s swimwear.
I usually buy my suits online because of the convenience factor and dread of full body mirrors;). This year, I decided I was going to treat myself to a super cute suit since I was taking an international beach vacay and let me tell you, Swimspot really came to my rescue.
The shop itself is very clean and has a nice selection of swimsuit brands (Lux, Hurley, Ella Moss, etc.) and styles. Their website is fantastic and I definitely checked out their bikini builder before going in to get an idea as to what style would fit my body type best. Actually, I liked the website so much, I had to stop myself from reverting back to my old ways as it was SO tempting just to get the whole thing over with and purchase the suit online.
What really brought me to write this 5 star review was the level of customer service I received from the store manager, who helped me to find the cutest coral Guess suit and locate my size, which was out of stock at basically every Swimspot store in California. After multiple calls and emails, she somehow managed to get me the matching bottoms from the Swimspot at the Topanga Mall, which was totally awesome. In all, it was very refreshing to find a store where the employees actually cared to help, be proactive, and were invested in my shopping experience.
Highly recommended and definitely check it out — I’m sure you’ll be pleasantly surprised like me.