Banfield Pet Hospital

They are decent but it’s not that level of care that you truly respect. Always feel rushed and like sometimes they aren’t actively listening to concerns.
They once again convinced my friend to purchase the wellness plan which works out to 1200 a year and covers only routine shots etc. It’s a total rip off and had I been present I would have said no way. They persuade you to purchase based on their heavily inflated costs.
In addition when I brought a rescued cat in the wouldn’t respect my wishes and instead kept her there to have a litter. In addition they added two kittens to her litter from another animal killing off multiple of her litter. They could have killed her with the introduction of new diseases. Which is common sense to ANYONE! Not to mention they didn’t contact me to ask permission. I would have said no way.
They didn’t automatically test her for FLV I had to request it personally at which point they said «good idea».
With soon adopting yet another animal I have begun the search for a vet who takes time to listen and will take extraordinary care of our new addition. Don’t use them unless you have no other viable alternative.
My feedback to the team at Banfield. Slow down. Think. Show compassion and active listening.

the veterinarians are incompetent… they have no idea about nothing. it’s very dirty! they take your pet in another room for the treatment. I pay for it and I wanna see what they do with my pet and I want to be able to calm my pet down if necessary. that «hospital» is the worst I have ever seen.
do your self and your pet a favor… don’t go to this clinic.

This is for the Tigard location only. They muzzled my dog to clip her nails. She has never been aggressive in any way but after they had done her nails, I was told they muzzled the dogs as their policy when they clipped their nails. She was a rescue dog and has always been very shy and never has been muzzled since I have had her for 8 years. She was traumatized by being muzzled and has been unusually unhappy and has had unusual periods of hiding since. Muzzles should not be policy unless warranted.

I feel very bad that there are such negative reviews! I habe always loved the service that I have received at this location, and my dog loves Dr. R! I have only seen amazing professionalism. Especially with an older dog, the staff here are understanding of her unique conditions and situations that happen to her. I am a very satisfied and happy puppy mama at this banfield!

Every time my husband and I go in with an appointment, the wait time is on average 45 minutes. One time, I waited an hour with my cat in the back and when I inquired I was told they hadn’t even started. I had to ask them to take him out of his small carrying case and put him in an area with a litter box and water if the wait has to be this long.
Recently, my cat had a bad limp. A vet checked him out and let us know that it was not broken and needed some rest. A week later we asked for x-​rays as he was still limping. The x-​rays showed that he DID, in fact, have a break and required a cast for six weeks. I feel horrible knowing he walked on a break for a week due to a mis-​diagnosis.
We intend to switch locations, as we have been more than patient, and the service has been poor.

First of all, I apologize for leaving a bad review. This review is not directly towards this location but it is intent towards Banfield Hospital and Wellness plan that they offer. I was a loyal customer of Banfield hospital for last 13 years and I did sign up for wellness plan for my pug since she was a puppy. Few Fridays ago I had to put my dog down because of her health. After putting her down, I went ahead to call customer care to cancel my wellness plan. Come to find out that I was still responsible for the balance of remaining of the term of wellness plan.
I strongly believe that the death of the pet should be an exception of cancellation. I completely understand business point of view but it is ridiculous that I still have to pay for remaining of the term. Seems like Banfield don’t have any problems renewing customer’s wellness plan without the customers consent but when it comes to cancellation, in my case death of my dog, they still want to charge you till term is expired.
I never once complained about their OVER PRICED vet charges. It is great that my dog was getting free shots every 6 months and get ‘checked’ (which I now question the quality of their exam since my dog was in perfect health condition with blood work that was done and 6 months later told she has liver cancer and they can’t do anything about it). I just wanted peace of mind for my dog and now I have to deal with this.
If you are thinking about setting up a wellness plan, think again and explore different options. Don’t look at their brochures showing how much money you can save because you can get same service/​treatment through different reputable vet at half of the cost and maybe other vet could have done something to save my put instead of advising me put my dog down since she only had 2 weeks to live. I wish I can take time back and gone through different vet.
Too late to regret but I wish this message can go toward banfield corporate and hopefully other pet lovers can benefit from it.
Lastly, this is just a reminder. Wellness plan is not insurance for dog. Wellness plan is ‘discount vet plan’ give your pet free shots every year and give your 10%-15% discounts on other services such as ultra sound, blood work, and limited surgeries.

This must be the most insensitive vet office in all of Oregon!!! We have been going to this location for more than 12 years with 3 dogs and 3 cats– all of which were enrolled in their Wellness insurance program. We made the mistake of assuming this meant they would «know us– and treat us with familiarity» Instead they appear to be too busy to follow up with us when our beloved 3 year old dog suddenly passed away. Due to this being an emergency we went to a 24 hour vet the hotline recommended– and they treated us kindly. They followed– up with a sympathy card and called to see if we were OK. HOWEVER, I have left 4 messages and physically went into the Banefield office to try and talk to one of the doctors hoping they could shed some light on what might have happened– to date, i have not received a single phone call– 5 messages; 2 weeks have passed– and good for them, they are too busy to take the 5 minutes to console a long time client and possibly provide some understanding of Why…

Banfield is not a real pet hospital, they have amatuers doctors or vets… its a discount center with basic service.
Do not buy there fake health insurance, its only a discount program and covers nothen but rabies… its good for young dogs who are healthy…
Real dog insurance include x-​rays or digital xrays, your pet must have xrays to see if he/​she is sick… if you don’t you cannot evaluate the health of a dog/​cat
do not buy, man up and find a real pet insurance and a real vet and hospital.

I don’t even want to give them a star. This is my first time ever writing a review. I called at 6:30pm right after I got off work and noticed that my pet seemed to be feeling sick. When I called Banfield, they told me to call another Banfield because they close at 7. I called the other one in Tualatin where they rudely told me that they had too many sick pets and couldn’t fit me in. I don’t understand why they couldn’t fit me in to either of the locations. It wasn’t as if I was asking them to keep the store open for a stupid pair of shoes I wanted to buy — I just wanted them to check up on my sick pet! I have paid them $ 33 per month because of the Wellness Plan and I can’t even have them check up on my pet.
I will definitely not be going to this Banfield EVER or the one near Washington Square or Tualatin and canceling the stupid wellness plan. Don’t go here. I will be going to a vet where they actually CARE about my pet and his well-​being. I don’t even know why they even went into pet care.

I’ve had my cat, Sophie, for 2 years now and have been bringing her to this Banfield location ever since. I never noticed until recently how poor the service was and how much the vet did not care for my cats needs.
Since I was moving to a new apartment, I had my mother take Sophie in for a check up. Since I am on the Banfield Wellness plan, no payment was needed. She called me after the appointment and let me know that the vet notified her Sophie needed an ear cleaning and should probably get it checked out. (Um, aren’t you the doctor?) Among poor attitude and customer service — this is my rant for today.
After calling the hospital to rant about the neglection, there was no answer and I had to leave voicemail after voicemail in order to have the ‘vet in charge’ give me a call back and say they would leave ointment at the front counter. (I apologize I dont remember names of the vets, I chose not to. The one I am complaining about is a male)
After refusing to ever go back to that location, I took her in to the Wilsonville Petsmart and COULD NOT BE HAPPIER. They have already provided me with the ointment and treatment Sophie needs. I would suggest to anyone who cares about their loved pet (or child as I call Sophie) to think about a different location — this Banfield location does NOT make the cut for Sophies personal care.

I made this appointment for my dog, Gizmo. I just moved to Oregon, and we have been happy with Banfield in the past. I purpose of this visit was for a basic exam and to consult with a vet regarding Gizmo’s heartworm preventative and to get a prescription.
I did not get to even see a vet after making time in our busy schedule for the appointment we made. The tech tried to offer us (Gizmo and I) medical advice and sell us one of the medications the facility had in stock. She disappeared, after I confused her with my questions, saying she was going to look up the answers on «VIN» which basically meant she was going to do an online search while I waited.
When the tech returned, with no doctor, it became obvious that there WAS NO INTENTION of having a doctor come into the room, and she proceeded to carry in «in stock» medications even though I made it clear I was there for a prescription.
I am a Physician (MD) and I would be embarrassed if one of my patients was treated like this. I was at the clinic to consult with a real doctor, not a tech, and I WAS considering signing up for the wellness plan for Gizmo again (He was on Banfiled’s plan in CT for his first 2 years).
When I was walking out, I told the receptionist about my unhappiness, and I know a veterinarian overheard our conversation, but she made no attempt to remedy the situation.
I don’t even understand how a clinic could operate like this. I’ve recommended Banfield in the past to colleagues and friends. I will not make this mistake again.

HORRIBLE HORRIBLE HORRIBLE! I have never been somewhere that had less caring staff. The last time I came in the vet tech didn’t even open my cats kennel or look at them as I watched her fill out all the paperwork: temperature, age, weight, etc. The staff tried to sell us on their «care plan» that is an intense rip off and then made snide remarks when we choose not to purchase it. I will never go here again.

After reading the reviews for Banfield I have to say this is not the treatment I have received there. We take our 20 year old Bugs cat to Dr. Rounsavell. We have taken her there for two years now after moving down from Seattle where I took her to a very high end Cat only hospital. I have to tell you she is treated much better at this facility and we love our vet. She is sensitive to Bugs and understands her health and is concerned when something is needed. She has been very clear with us on her aging process and is always very caring and gentle with her. The staff have always been very curtious and get me right in usually in the same day. I cannot speak about other vets but we continue to return to Dr. Rounsavell. Being raised on a ranch and very familiar with animal care this vet definately is worth asking for. We have not tried others in the facility as we are very happy with this one. Working in health care for 20 years sometimes doctors, dentists and vets just dont hit it off with patients but to put a mark against all the good ones within a facility is not a fair assessment.

Piss Poor, no joke.
Do not go here, I could spend an hour recounting my utter frustration and complete dissapointment but I will spare you those details and just spare your pet by telling you to never call or go to this establishment!!!

Please, Please, Please do not EVER consider taking a loved pet to this horrible place. I don’t think I can even form words to relay the horrible care our pet received and even worse, the terrible treatment we received at this national veterinary chain.
Our cat was extremely ill. He had a urinary blockage (actually he had three blockages in less than 5 months.) We took him to this clinic because it was the closet to our home the first time he blocked, and continued taking him there for the next two blockages. We were told the first time that he could very possibly block again and that there is no cure and no way of knowing if/​when it will happen. The second time he blocked was much more serious and he had to be cleared out because of crystals in his urine. This was a $ 700 procedure that occurred just before the start of the Arctic Blast 2008, so they forced us to move him to a veterinary clinic in tualatin so he could be watched. No problem. That was another $ 250. The vet at the other clinic told us that this is the leading cause of euthanasia in young male cats, that it will happen again and that he could live with the disorder but that it would be financially costly and not a great life for Leo.
We discussed the situation and as much as we loved our cat, we knew that if he blocked again, the best thing to do for him would be to let him go. On President’s Day, Leo was convulsing and my husband rolled him over and found crystals coming out of his urethra. We knew at that point that this would be Leo’s last day. We both started tearing up in our home and snuggling him before taking him to Banfield. By the time we got there, I was crying, and the receptionist took Leo back to the vet/​nurse while we waited in the main room. Then we went into one of the exam rooms and waited for the doctor. I was clearly upset, trying to contain myself but obviously hurting as the doctor explained our options to us. Which were either surgery, or euthanasia. He was very CLEARLY uncomfortable with the human emotion that I was unable to choke back. We asked him for a breakdown of the cost of surgery and he stepped out.
Then a dark-​haired nurse stepped into the room about 10 minutes later. My husband and I had made the decision that regardless of the quote, we felt it was Leo’s time to depart. It was an extremely hard decision to make, but one that we had come to as owners and as a family.
The nurse went through the various costs, which totaled just over $ 1700. We told her that we had discussed it and since the cat had blocked three times in such a short period of time that we felt euthanasia was the best option for him. I wish I could portray the attitude that this woman showed us. She said, «Well, then I want you to relinquish rights to this pet because we can fix him.» I totally lost it. We had sat there for at least 20 minutes with the doctor and this was never discussed. We had spoken to multiple different clinics and doctors and all we had ever heard was that it was an incurable disorder. She made my husband and I feel so small, like we wanted to lose our cat. She left the room to get the paperwork, and returned with two separate pieces of paper. The first was a relinquish form and the second was a euthanasia form. She told us that the way it works is that they will perform the surgery to «save» the cat and then if we decided that we wanted our cat back, we could pay the bill. Otherwise he would be sent to a woman to find him a good home. At this point, I knew I needed to say something. I was clearly upset (as was my husband.) We had both been crying, we were both VERY hurt by the way she had approached us, I just told her that there were more compassionate ways to handle upset clients and that I thought she should be ashamed at the way she treated us. My husband asked her to leave and asked the doctor to return.
This is where the story almost gets unbelievable.
The doctor stomps back into the room and asks us why his nurse is upset. We attempt to tell him the story and he clearly isn’t listening and is uncomfortable with a confrontation of dissatisfied customers. In the middle of our sentence he raises his voice and says, «Please LEAVE.» So I asked him to return our cat.
He stomps out, and comes back with Leo wrapped in the towel we brought him in and tosses him right onto the ground. Leo is covered in his own vomit at this point and is bleeding from his urethra where they had tried to get some of the crystals out. I have never seen my husband so upset. Our cat, who was clearly in distress, was just THROWN on the ground, he was vomiting, and coughing (later we found out from a much better vet that he was toxic and the blocked urine was making it’s way through his system causing the vomiting.) Leo proceeded to vomit all over the floor, and we cleaned it up and left. We took him to our dog’s vet who told us that we were right to want to let Leo go.
PLEASE take your pet elsewhere. In memory of Leo.