L’Occitane

Better to order online, customer service bland at best.

L’occitane products make me happy. All of their stuff smells soooo good. Their Immortelle line is divine and I’m addicted to their almond shower oil. I love a great deal so I’m always on the lookout for their free gift set pouches and samples when they have VIP specials. L’occitane is pricey but their special gifts and samples make the purchases worth it.
Been too intimidated to go into an actual store though lol but I dealt with 2 stores and customer service last week and was really impressed.
I ordered some stuff online and had them delivered to the towson store because I didn’t want to risk my goodies getting lost or stolen. The store wrapped it up and put it in a nice big bag for me. It made my day! it felt like Christmas
One of the items in a travel set I ordered was missing so I called customer service and they sent me out a full size replacement to another store in Virginia because I was away for the week. The service at that store was also awesome. I called the store because there was some confusion with the address and the rep took my name and said they would call me when it came in. I got the call today and picked up my item yesterday. Another nice bag with lots of samples and a sizeable trial handcream =)

I received the Shea Butter Hand Cream for my birthday, and I was so unbelievably excited! As much as I love the winter season, I get horrible and painfully dry hands — a little goes a long way. This hand cream (the 5.2 oz is a large tube), is supposedly one of L’Occitane’s best-​selling hand cream. I can see why — the scent isn’t too overpowering — it has a combination of honey, almond extracts, coconut oil, and shea butter — it doesn’t leave my skin oily at all, which is a huge plus (as that can be quite annoying). I recommend in applying the lotion right after your take a shower or washing hands after a good patting with the towel — it will absorb more.
+Shea Butter Hand Cream