Lush

What started as a hunt for bath salts, turned into something much more. When i first arrived, i wasn’t greeted by anyone. A shorter worker was helping someone but everyone else was standing behind the register or walked to the back. The shorter worker, who I learned was named tori, included me in her demo with a mother and her two daughters. After she finished helping them, she asked my preferences. She was spot on! I love earthy scents and purchased nearly 4 of the five things she offered my nose. Then we had a discussion about facial skin care. She preformed a demo using celestial, toner and a cleanser containing almonds. She offered to prepare me samples but her great customer service and intuitiveness had me willing to commit to purchases. She invited me to call the store in a week for some more earthy smelling bath bombs and melts. She also wanted a full review on my new purchases. She was awesome!!! This was my first lush experience, and i will be returning!!! I just wish they sold candles. Maybe i missed them.

Let me start off by saying that I am a Lush fanatic. This location, however, is the worst that I have ever been to.
I have been to this location multiple times because I attend the university in the area and go there when I am absolutely out of other options. (I do not like to online shop at Lush because I like to browse, smell and appreciate the option to cut the soap sizes to my liking). This location has the worst customer service. I am never greeted when I walk into the store, nor does anyone offer me any assistance. The ladies that work there stand and talk amongst themselves. As someone that used to work in customer service, this is a big pet peeve. When you’re at work, you should be dedicated to the customers and not socializing with your coworkers about the latest trends and music. Customers should be greeted and feel welcomed. This Lush location fails in this section. I always feel like I’m bothering them when I disturb their conversations to ask a question or ask for a piece cut down. BUT HELLO I THINK IT WOULD BE AGAINST THE RULES IF I TRIED TO CUT SOMETHING MYSELF.
Today, my friend and I walked around the store for about 20 minutes searching for Dark Angels and no one ever asked if we needed assistance or how we were doing. One of the workers with turquoise hair continuously side-​eyed us as to watch and make sure we weren’t stealing… but never said a single word to us. This is what prompted us to leave the store and call Lush’s customer service.
I will not be visiting this location anymore. I would much rather travel to the NICER locations such as Pentagon or Georgetown before stepping foot in Towson Mall’s Lush. I would even opt to try online.

Yeeeeeeeees for Luuuuuuush!
I’m a Lush junkie, so whenever I find one in the town I’m visiting, I head over there in a heartbeat. A co-​worker and I thought the Lush was a stand-​alone store, but it was inside the mall. She doesn’t care for malls and I was dressed in my pajamas, but we went in anyway and we’re so happy we did. I successfully converted my friend to Lushism.
We were greeted by all three people working. The one with the green and yellow hair said hello and welcomed us in, but then disappeared into the back. They seemed nice, though. ^_​^ Then, we were treated to lots of samples by Haille and Kayley (Kaile? sp? I’m so sorry I didn’t catch your name!) They were so so so nice and friendly. Customer service was totally on point today and they were adorable!
Typically wonderful Lush store. Lots of floral and herbal smells to clear your sinuses. Testers here and there. I soooo wanted to buy a coffee massage bar and some bath bombs, but we’re traveling at the moment. Had to hold off on that because some stuff just doesn’t travel well. Although, we did get little samples of their Cupcake and Oatifix fresh face masks. They smell amazing and made our skin feel like heaven. Lush is a godsend.

I am relatively new to lush products but I am hooked! The staff at this store is amazing. I am there about once a month to get their masks. My visit today was nice after a problem with a cosmetic store on the same level. Kaley (I am probably spelling that wrong!) was so helpful and had suggestions for a complimentary product and even gave me a sample. The products can be a little pricey but I think they are totally worth it.

This particular Lush has the best customer service ever! They were super nice, helpful, recommended fantastic products to meet my needs, and even gave me some samples of some Lush goodies I’ve been dying to try out. I was very impressed with my experience!

It’s expensive, but I don’t even care. The customer service is great. They’re so enthusiastic about their products, but not pushy. And their products are so more more luxurious and smell better than your typical Bath and Bodyworks type garbage. I have seriously sensitive skin and I tried their massage bar, which smells amazing, and has not made me itch at all. They also gave me a little magazine which tells about all the products they offer and their efforts in giving money to charitable causes and their commitment to animal welfare (most products are vegan, one line is made with honey, if that is important to you. They also discuss the diminishing bed population and how their use of honey impacts that.) now that I know about what is available, I will be back ASAP!

the employees tend to be a bit overbearing but i can’t really complain because overall their customer service is better than most other places. do your own research on the products & ingredients before you go. i have a love/​hate relationship with the place because i’m a beauty product junkie, although lush tends to claim their products are safer and more naturally derived than they actually are.

I am a guy and love the sex bombs. Everyone is great here. I leave with way more than I intended but this stuff is great.

I used to work at a Lush in NYC so I’ll admit I’m a little biased but I do love their products. For the scent-​sensitive; beware! You can smell Lush stores from a block away and the smell hits you like a ton of bricks when you go inside. But if you can handle it without getting a migraine then it’s worth a look around.
Lush is all about customer service so if you’re new to the products be sure to let a salesperson guide you around. A lot of the items aren’t what you might expect (that table of what looks to be candy is actually bubble bath!) and the employees are trained and can give you specific recommendations on what might work best for you. The products are not cheap but the company is committed to sustainability, fair labor practices, and being as eco-​friendly as possible so I think it’s worth it. The shampoo bars are a particularly good buy since they last foreeeeeeever. They’re great when traveling too!
I’m a big fan of the Towson location; it’s more spacious than some Lush stores I’ve been to and the staff has consistently been helpful and knowledgeable. They also remembered me on my second visit which always earns extra points in my book. If you’ve got a little bit of time ask for a hand treatment; you’ll leave feeling soft, smelling great, and (most likely) carrying a heavy bag and a lighter wallet.

I love this store the staff are always friendly and knowledgeable about the products… Im in love with the karma soap and the sultan of soap. Next up! Bath bombs!

Friendly KNowledgable Staff! Know ingredients and the benefits of essential oils like the back of their hands! Makes one feel comfortable, not too pushy like other lushes. Please LUSH TOWSON don’t ever change!!!

I absolutely love this Lush location in Towson. I am new (ish) to the area so I wasn’t sure if this had recently opened or not, but I was surprised that nobody had reviewed it yet.
In Towson Town Center, this Lush location is on the medium-​sized side, but the store is bright, clean, and always has a great music selection. The staff is very helpful, particularly if you haven’t been there before. Customer engagement is huge at all Lush locations, so if you are feeling crowded a simple «I’m just looking» will normally cue the staff to give you room to browse at your leisure. However, if you are going in with specific questions/​looking for recommendations, they are fantastically knowledgeable about all of the products in the store and I never feel like they are trying to rush me so they can get on to the next customer.
My Favorite Products:
Honey I Washed The Kids Soap-​Smells absolutely amazing, and doesn’t strip your hands dry.
Bubble Bars– Gives tons of bubbles that last way longer than any liquid bubble bath i’ve seen
Aqua Mirabilis– Awesome exfoliating bar that leaves your skin incredibly smooth and moisturized.
Their prices are high, but I have found that the products last much longer than less expensive ones, plus you are paying for very high quality and ethical/​environmentally friendly products!