Le Mirage

Maintenance:
* Window took 3 service orders over the course of a month to fix (staff put 1 order in for the wrong window)
* Toilet not flushing took 2 service orders to fix
* Dryer took 1 month to clean out bird’s nest from vent
* Fridge leaked, cause never found (never leaked when staff present)
* Leaking bathroom sink
* Bubbling bathroom floor caused by worn o-​ring from sink
* Heat went out
Pest control
* Carpet beetles, 2 incomplete treatments ongoing issue
* Centipedes
o 1 complete (ineffective) treatment
o $ 30 worth of store bought pesticides
o Centipedes caused cat to get sick
Customer service
* Doesn’t return emails/​phone calls promptly
* Service orders not completed in a timely manner
* Service orders opened/​closed within minutes of each other
* Service orders can only be submitted by property manager
* Service orders can only be completed M-​F 7AM-3:30PM (expect emergencies)
* Office staff not knowledgeable
Other complaints
* Poor grounds keeping
* 1 bed/​bath room adjacent to neighbor’s living room
* Loud neighbors
* Poor uncovered parking availability
Pros
* Office staff nice
* Washer dryer in unit
* Ever unit has water heater
* Garbage disposal
* Recycling
Pet deposits/​rent: $ 150 refundable deposit, $ 150 non-​refundable, $ 30/​month