T-Mobile

So the hubby and I were looking to switch phone service because we felt we were paying too much elsewhere. We stopped by on a whim and were helped by a gentleman named Mario. He seemed nice enough and knowledgable about what they had to offer. We decided to give them a shot since they offered more data for a better price. By the time we had decided to give them a go it was just after closing time. Mario insisted that it was no big deal and we obliged. Well after at least 45 minutes into the unnecessary long time that it takes to get phone service he advised us that we would have to come back the following day as the system that he needed was down for the night. Okayyyy… we had already suggested that we come by the next day before he started since it was technically after hours.
Next day we come in and he is busy. We know how long this process takes so we asked this young lady to help us since she was free. We told her that we had begun the process the evening before and that Mario said the process should not take too much longer. She began and pretended she knew what she was doing. She make several mistakes. Mario had already transferred all of my contacts to the new phones. Well she noticed contacts in the new phones and even though I assured her that they were mine she did a factory reset and never transferred the numbers over. Thanks! She then forgot to port the phone numbers over from our old carrier. We knew something was wrong because she told us that our old numbers would be working in a hour or so. Didn’t start working again for a while so we again had to return to the store. Mario again was busy so we waited again. The young lady didn’t even look at us. It was quite obvious that this was going to be trouble but we stuck it out since we were going to be saving money and hopefully not going to have to deal with the store ever again.
Once Mario ported the phones the change happened quickly (almost instantly… just as it should). He never apologized for the inconvenience just fixed it. We were also told that we had a $ 200 store credit to use on anything we wanted. I asked if we could apply it to the bill and was told no. We picked out a Beatz Pill but really didn’t want it or need it. The next day my hubby called back and asked Mario if the credit could be applied to the bill instead and after Mario looked into it he said yes and we could return the Pill. Why didn’t they just allow us to do this the first time???
We were told that we would not be charged for sim card starter kits for the phones. We were charged. We selected to decline phone insurance. We were signed up for phone insurance. We were told that our bill would be $ 147/​month. When my husband has called customer service on three different occasions he has received three different monthly quotes. This process has been unprofessional and frustrating to say the least.
T-​Mobile does not deserve our business. We made a huge mistake of switching to them. If other companies charge more its because they are worth more. Do not waste your time or money on this poor excuse of a company.

Let me set the stage for you: we walk in and are standing around waiting to talk to someone. An associate that wasn’t assisting anyone else, was not on the phone and was just standing there said they would «be right with us.» After we browsed for a couple of minutes, this same guy walked up to us. His attitude was lazy and cocky. After making us fall for the idea that our plan would be cheaper, he drops on us that we would pay for the cost of the phone out of pocket. When we were surprised by this, he asked «oh yeah, well how do you do it at Sprint?» I explain that we enter a new contract, thus getting a discount on the phone. The idea of not having a contract might be appealing, but not if you have to pay retail for your phone.
Anyway, when he can tell that we’re not having it and about to leave, he writes down his name and says that he is the #1 sales man in the COUNTRY right now and has never been below number 5. We were not impressed.