Helzberg Diamonds

I had a horrifying experience here the other day. I would put it in the top 10 worst customer service experiences ever.
I came in to get my engagement ring resized, inspected, and repaired. I told the woman who came out what I needed and she proceeded to type something in the computer. She told me that my due date was ²⁄₂₈. Being that in my world, when someone tells me that I have a due date, to me I believe that some action needs to be taken on my part. I asked this woman what she meant by that term and that’s when things went left. She looked and me and asked me if I’ve ever heard of «due date.» She just gave me this look of disgust and refused to explain what she meant. It was a very bizarre and awkward experience. I would not recommend this store as you might encounter this crazy person. I will not be back here to buy anything else from this place.

Very disappointing experience! We tried to get information about the current store coupon that was being offered and when we attempted to get more clarification the store manager accusedgus of «busting her chops». She state she was in no mood for questions since she had be working 15 hour days over the Holiday’s. She needs some serious customer service training! The only reason they got a 2 star was because of how the sales reps stepped in to try to salvage our experience.

My husband & I came here just to look around and ended up buying my wedding band here. We asked the sales representative Michelle how much it would cost to resize my ring, she gave us the price and also told us they can redip the ring. She also showed us a wedding band that would match, she didn’t pressure us to buy it but because it paired up so well we ended up buying it. I came back a week later to pick up the rings she made sure I was satisfied with them. I highly recommend you to look for Michelle or Britney if your looking for jewelery!!!

Love the customer service that Marsha and Dasha provided my mother and I. We stopped by for stud earrings for myself, and ended up leaving with two necklaces, stud earrings, and earrings for my mother. Their service is amazing, no pressure, and accommodates military personnel.

Over-​priced, but nice stones– I only looked at their master piece, so not sure about others. The sales lady was kind of rushing me, though, and didn’t want to be bothered much when I asked questions about different stones and wanted to see a few others. So, they didn’t get my business.

Definitely the friendliest non-​pressure sales tactic when diamond shopping. If you’ve ever had any questions on the difference between a VVS1 and a VS2 versus a G and a K, these guys will definitely put their money where their mouths are and show you under the microscope the inclusions in the different ratings. They are first class all the way but since it was my first stop, I wanted to price shop. They were not the cheapest but they do have this lifetime guarantee if you bring it back for periodic cleaning & adjusting!
Bottom line — come here to learn everything you need to know then after shopping around, see if their price is comparable but do remember good customer service should be accounted for in their price… How much, your decision. Good luck!
ps. If anyone has any objections, please speak up now or forever hold your peace.
pps. Don’t forget, Warren Buffet didn’t become one the richest man in the world without a price…