Conn’s HomePlus

They delivered a friends furniture, but parts were missing and the setup was incorrect.

Never, ever again. Washer and dryer are fine and a decent purchase, but sales staff is not knowledgeable. Furniture is crap, have had it aboit 1 year and falling apart.

This place is a real joke.
The first time we went we encountered a service rep who was so rude in his questions when trying to set up an account. We left. Got a call from a manager shortly after we returned home who tried and earned our business. Our mistake! We went in, met with Angel who was nice, helpful and a good salesperson… we bought a couch set and washer/​dryer combo. Everything went well until a few months (4) passed using the washer I found that it is really a cruddy washer. It took a few months to really see just how bad it is. I called to see if I had any available options to get a new one, replace it, anything… NOPE!
I was told that because it had been over 30 days, I am stuck with this product. How the heck are you supposed to know if a washer is crap in 30 days time? It takes time to see where the problems lie and then CONNS is worthless to help.
Very unfair business when it comes to actual customer service. I am not trying to get anything for free. I just wanted the junk washer they sold me replaced. My advice DO NOT waste your time and money expecting any real cuztomer service here. A fitting name «Conns», yes, they are!

There is a decent selection of home furnishings here, depending on what you are looking for. However, after 4 and a half hours of being strung along by an incompetent salesman it’s safe to say shopping here was a nightmare. There are promotion rates they offer for no interest financing which we were planning on taking advantage of, and we made it very clear what we wanted. After selecting everything we wanted to buy and thought we were almost done with the paperwork, the salesman gives us a contract to sign that shows 28% interest and the promotion rate had gone from 36 months no interest to 12 months no interest. Luckily we are the type of people who read something before we sign it. When we confronted the salesman and his manager about the discrepancy they just mumbled and gave us the run around so we left.
After this experience, it might take me a few weeks to recover before I can handle another furniture shopping excursion. I’ve never seen such a poorly run store. They didn’t have any of the items we wanted to buy in stock. It was going to be two weeks before we could even get the furniture delivered and enjoy it. I also have strong feelings about at least being offered a water or cup of cheap coffee if I am going to have to spend more than 2 hours shopping for 2 items. We were offered nothing which I think is frankly rude; there wasn’t even a vending machine! It didn’t take us half this long to buy a brand new car which was a lot more money than we were planning to spend at Conn’s.
Their name sums it up. Don’t bother coming here. I will digress, but my final comment: I should have known better than to almost get conned at a place called Conn’s.