Beware! We suspect multiple(legal?) loading of Operating System(Windows Vista)(ours and others) then claiming to «forget» why the key code was not included… demanding more money for key code. What? You don’t keep records? Something is off. When asked why we should pay extra for what he failed to include(code key sticker) when he originally loaded OS for us for $ 160…he accused us of threatening him and then«threatened» to not give us our key code sticker. Ironic at best. Not a people person. Not service oriented. Not well stocked. Not pleasant. Not honest??? Don’t know… just a bad day? His bad day cost me more money and aggravation. WILLNEVERRETURN. Wish we could leave zero stars.