Simply Mac

I came here needing to fix (reset) a disabled iPad & get my phone upgraded. I was referred to this place by the AT&T store around the corner, since they were kinda busy & noisy (& I needed to contact a family member by phone to make sure I was correctly added to the family phone plan, & to get the correct passcodes to set up my phone). It would’ve been more stressful at the busier & louder AT&T store, but it was nice & quiet at this store where I got great one-​on-​one attention. The staff were also kind & patient with me in explaining things & waiting for me to complete the necessary calls. They also have a great selection of accessories for both phones & iPads such as colorful charging cords, protective cases, & screen protectors. They even installed the screen protectors (doing a perfect job, I might add!) & disposed of the packaging. It was a great experience overall!

I read the reviews before I made the trip to Tyler. I saw good and very bad revieaws. I keep in mind that more people like to complain than compliment, so I took it all with a grain of salt.
Man, those bad reviews were an accurate description of this place. Three phone calls before I decided to drive there. These kids are not very enthusiastic about what they do. You get put on hold and they don’t seem to understand that a 5 minute wait on the phone is like standing in line 20 minutes.
Upon arrival at the store I noticed that most of the staff was busy, so I waited. When Suzan finished what she was doing on the computer she just sat there and stared off. I approached her and told her we had just talked about an hour ago. She didn’t remember. Okay fine. So once again I told her had never owned a Mac and what I was looking for. She showed me a refurbished 2010 MacBook. I said tell me about it. She spouted off the stats in just a few seconds. I said, NO, tell me about it. Features benefits etc. She went on. I stopped her and said. Tell me how this compares to a new laptop or PC. «Oh, I don’t know much about those anymore, I have only had Macs for 8 years. Really? If you sold Chevys, don’t you think you should know something about Fords and Dodges? So, you tell me what makes yours so different?
I asked to use the restroom since I had driven a ways. „We don’t have a restroom, sorry. You can go next door to Starbucks. My jaw hit the floor. Granted I was only looking at a 499 used unit. What does it cost to pee in that store?
I left a bit bitter to say the least.
Walked into Best Buy and was greeted by the rep from Apple and a nice young fellow he was training for Best Buy. Ten minutes and all questions answered I looked at all brads at all prices. Walked out with a brand spanking new MacBook Air 13“ on sale for the price of an 11» a 64gb flash drive and a wish list of other things I am going to go back and get.
I spent twice what I planned on, all because of good customer service.

2 visits to this store. One with an iPhone issue, and one with Mac Air issue (I’m a long-​time Mac user – on my 5^th Mac). Staff was confused and then dismissive on both. They want to blame the user rather than troubleshoot the problem and offer solutions. Very poor customer service both times. Take your stuff to PC Warehouse. They are slow as molasses, but at least they will give you the attention you deserve, good repairs, and if no repair is possible they offer good advice.

Don’t bother taking Apple products in for warranty service. They act like they can do it, but the whole place is a disorganized cluster and really, they don’t seem to know much about it. I sat in this place for a total of 4 hours over 3 trips, and got to see how disorganized it is.
Several iphones were always being juggled on the counter, and the employees were constantly asking each other «Whose phone is this?» and losing track of what was happening on the different phones they were ‘working on’.
I took in my new ipod that will not work, was told I had done something to break it (what?), they messed around with it for over an hour, then a different employee told me I had to come back another day when the ‘head tech’ was in. This guy had big flaming pentagram tattoos. I came back 3 days later, and presented it to the counter person, who again told me I had broken it (how?), then he told me the head tech would disassemble and inspect it. Out came (you guessed it) pentagram guy, who took my device and disassembled it. Huh. Guess he knew how after all.
My pod sat on the counter, all taken apart, for two hours while yet a third person held a ‘chat’ with apple about my non-​functional device. After two hours, I was told I needed to talk to apple myself, they sort of popped my ipod back together and sent me on my way.
Apple gave me the runaround for a while, then sent me a new one in the mail. Fine. Point is, don’t bother with Simply Mac for service. It’s just a bunch of condescending but ignorant kids.

I am amazed that it has been several weeks and I have no idea what the status of my repair is. I got an initial call to let me know the problem, but I have now left TWO messages to know the status and can not reach or hear from anyone! I am still hoping to hear from someone, I love the fact that I can go to a place one hour away rather than drive three hours to Houston.

Great place to shop for your Apple biz! Staff is knowledgeable, friendly and ready to help. Love that I don’t have to drive all the way to Dallas to get my Mac on or repaired :).

Wow! Nearest Apple Store = 2 hours away. Es no Bueno! Simply Mac is a great solution! Apple Store vibe — friendly helpful staff — convenience — choices/​options — repairs. Love the fact I can trade in my Apple products and upgrade using store credit. You can also buy «certified pre-​owned» items. Check this place out!