Jersey Mike’s Subs

I love Jersey Mikes but I had an extremely poor experience yesterday with this location. I had phoned in my order, and whomever took my order was extremely rude. He was very short with me and not personable at all. I had to repeat myself over and over again, not because it was loud and they were busy, but because he seemed to genuinely not care about my order. He even gave me a hard time about phoning my order in at the time! Doesn’t Jersey Mikes provide the opportunity to call in? I don’t know why he was so rude, as if it was my fault or something for calling in. I wasn’t going to say anything, sometimes people just have a bad day, but when I got home and opened my sandwich, my sub was completely wrong. I couldn’t believe it. I had to repeat my order 3 times to this guy and he was rude to me about it and my order was wrong?! So then I called Jersey Mikes to say something to them, because at this point I was epically bummed out. The girl who answered took down my name and number and said their manager, Ryan, would be returning my phone call shortly. Still haven’t heard from Ryan or any Jersey Mikes team member and it’s now a day later.

Love jersey mikes but was kinda annoyed by the service tonight.
Walked in and all of the employees are just huddled at a table all talking. A girl worker gets up when she sees me… but continues her conversation and finally says as I’m waiting «oh I’ll just tell you guys later». As she makes my sandwich I look down for a minute at my phone and she had already put my sandwich in a bag before I even had a chance to tell that I wanted pickles or jalapeños. All the stuff I was craving on my sandwich! It was completely rushed and right after I got my sandwich she went right back to the table to finish her conversation with her coworkers… I felt like saying sorry for interrupting…

Always have had great consistent service at this location! The staff is very friendly and the food is delicious. A little more expensive than say a SubWay for example but you’re paying for better quality and taste.

Well went to get lunch for the family I ordered a giant cheese steak with no onions or peppers got home to no surprise it had onions second time it has happened you would think that for the price they charge they could get it right I will never eat a sub from this place again and the food is never that good any way your better of getting a sandwich from the gas station next door

For 3 people ordering their own club supremes, you would think they would let you know right away that they have absolutely no bacon before beginning your sandwiches. And they began making them mikes way without asking how we wanted them.

Great location! Chris was very knowledgable of the menu and very friendly. Had a great experience. My sandwich looked like the photo!

Every time I’ve gone into Jersey Mike’s I have been greeted by the ultra friendly staff. We have gotten their subs for catering for my office and everyone was happy. They have many different varieties and everything tastes fresh.
One time I did find a hair in my sub :(But I let them know and they made me a fresh one right away. Meh it happens. Aside from that the staff is always amazing, the food tastes great and I still go here all the time!

Usually love Jersey Mike’s but I came by an hour before they closed and they ran out of bread! Huge disappointment.

Makes subway look like Oscar Meyer Bologna. In fact you start too see how unfresh the «eat fresh» restaurant really is. Classic Italian, Mike’s way best tasting thing on this planet.

Super friendly staff, very quick to Greet you as soon as you open the door to come in. The red pepper relish is a must on any Sub you get.
They would have got a 5 star review, but the overall lack of cleanliness in the dinning area was really bad. Too many tables weren’t wiped down and there was napkins and lettuce all over the floor. Plus it was a bit sticky.
Great food, great staff. But I would recommend getting it to go.

This location used to be really great. There has been alot of turnover in the staff recently and the service has gone WAY down hill.
Beyond the service issues they would not make me a sandwich that was the correct size. The Regular sandwich is supposed to be 7 ½ inches in size. The one they made was barely 6 inches. So you say no big deal right? Well they were doing it to everyone and a 20% smaller sandwich equals 20% more profits for the franchise.
When I complained that they were not giving me the correct size or the correct amount of tuna on the sandwich I was treated rudely by the staff.
Also I was the 3^rd person in line when I showed up yet it took them 22 minutes to make my sandwich and let me pay for it. They were very disorganized behind the counter.
I used to eat here maybe once a week. Now I might try it again next year and see if they have made any positive changes.

This was my first time ever at any Jersey Mike’s and it was amazing! Really great customer service, I was there around 5:30 and Chris and Sierra (Sarah?) helped me and my friend, so friendly and helpful! Really good tasting sandwiches too! Definitely coming back :)

3.5 stars.
I came here today to get some quick dinner for me and the family. My brother got a philly cheesesteak with chicken instead of beef and I got the giant veggie for the rest of us.
I wish there was more veggies! :(docked a star. My brother was happy with his sandwich.
But when it came to paying, the cashier hovered over to see if I would tip him… a little awkward. he made me feel obligated and uncomfortable. The sandwiches were meh. they need more sauces.

Let’s start with the great customer service. The manager has an outstanding customer service, so friendly, always remember my order. I always get the Tuna Sandwich with «Mike’s way»… delicious!
I think I am going to head over there… just thinking about it makes me hungry! :)

Great Sandwich, better than Subway by far, great staff n awsome customer service, even gave free cookies. I will return when I’M back in V-​Town

I’ve seen alot of Jersey Mike’s around Ventura and Oxnard but figured it was just basically a Subway, which it is but somewhat better. My roommate tried it and said it was good and I should try it so I reluctantly did. The staff were all very perky and not your usual ‘Subway’ I hate working here ‘What the hell do you want’ demeanor’ which was a very nice change and the place was mostly clean other than underneath the booths but still cleaner than Subway.
My roommate already knew what he wanted and I saw one of their special subs, a California Club, which if you know their menu is basically their Club Sub with Avocado. Had it made Mike’s Way so not much thought in that.
Got our subs and drinks (even tipped for their cheery disposition, wish I had that same work ethic they do) and went on our merrily way. Finally got to try the sandwich. Bread was heaven. SO soft. Yum! The Mike’s Way didn’t have the vinegar like it shows how a Mikes Way is made but most importantly the ‘California Sub’ didn’t have Bacon or Avocado on it so not only was it just a plain Club Sub without it but the Club Sub at least has Bacon on it. You’d think they’d know how to make something so basic like that.
My roommate wasn’t very happy being that he really wanted me to like this place since he did and that I was disappointed.
I’ll try Jersey Mike’s Subs again just not this location. Maybe they just put too much effort on their pep and not enough focus on their work.

But when you make your employees yell and pretend to enjoy their job, it reminds me of slaves singing songs in the cotton fields. No wonder your turnover rate is high and employees treat customers like shit when they can.

This used to be a great place!
I walked into this location to use a coupon for a free regular sub from a previous purchase. The counter personnel saw me enter the store. Did not greet me at all.
Just keep working then looked down at my hand (was holding the coupon) to say his first words to me and rather out loud «You cannot use that coupon.»
I felt kind of embarrassed. No welcome and then no on my coupon being honored. This coupon has no visible expiration date. Even the employee had a hard time trying to show me where it was on the back in smallest print. Even to goes as far as to say how bad it was for «anyone to possibly find it.»
I told him I was unhappy and going to leave. He then said to throw it away on my way out. I became even more frustrated at that lack of empathy of how I was a frustrated customer.
I do not see myself going back to this location any further. I was once a 3 – 5 time a week customer due to I live and work close.

What can I say… other than the cheese steaks are great & service always solid. Never ever had a bad sandwich here & I can honestly say I’ve eaten here at least 50x over the past 5 years. Keep it up folks… for a franchise sub shop, you pretty much nail it everytime. You put Subway to complete shame, which isn’t hard to do, but is appreciated. Happy to spend more to eat here than over there. The difference in quality is obvious from the 1^st bite.

I’m blown away by the negative reviews of the staff! You’re all like: «the staff was so friendly I wanted to kill myself!»
Friendly and courteous is not a negative. Whether or not they’re genuinely interested in how you’re doing, being polite is being polite. Get over it and be thankful someone positive is involved in your day. The staff was wonderful and I look forward to coming back. Food was great as usual.