LensCrafters

Spending over $ 1,000 on 3 pairs of glasses gets you the following at no additional cost, just wasted time and loads of aggravation: constant congregation of errors, lack of urgency, no business sense of when to escalate a matter, poor follow-​up and poor communication. Why is the customer chasing the merchant for answers when the merchant has royally screwed up in every way feasible?
Business 1 on 1… FAIL. Take your business elsewhere if you value your time.

if i could i would give this location no starts. i came in to this location as a walk in, i did not have a appointment. the young lady at the front was very nice and friendly. i asked her if she could take a walk in, she looked at the two older ladies standing behind the counter and one of them said no that maybe she could in 1hr. i looked around the store there was absolutely no body in the store. they were doing nothing so i don’t understand why she couldn’t attend me. this lady had a rude snippy attitude i will never go back to this location. i went to the lenscrafters in lincolnshire woah what big difference i will def recommend that location they were super nice the whole staff! do not go to this location unless you want poor customer service and rude staff (with the exemption of the young lady).

I was shocked to see all the bad reviews here. I just want to state out that as of 4÷3÷2015 that I visited, all the sales reps and doctor are super friendly and professional. Just FYI — I came in here on a Good Friday, and the store was not busy at all.
Ok, so I had the worst shopping experience in a LensCrafters store in Northbrook ct, went to Pearl vision or something and didn’t get a greeting while we are the only customers in store, out. Finally decided to give this store as a one last shoot. Store was empty, we got greeted instantly. They asked the right questions as what a good sales rep should ask. Did the eye exam, didn’t push me into anything. They helped with recommending the right frame, helped with what the former store messed up, sold me a more expensive frame with less cost (the guy in the previous store put a bunch of useless BS in my order).
I was extremely happy with the experience here today and just glad to finally ordered a nice pair of new glasses. Big recommendation for everyone.

I had an appointment, arrived early. Got my pre exam testing done within 10 minutes then waited and waited and waited. OVER 45 minutes. There were TONS of people waiting for exams. They overbook … My time is important to me, they don’t get it. I won’t go back after being there over an hour.

From Bad To Terrific In 15 Minutes
15 Minutes:
From the moment that I walked in I could tell that they were somewhat busy. But there was staff available but not helping me out. I told myself that this will give me time to look at different frames. The only thing is that I couldn’t immediately locate the ones that I wanted so I had to search every cabinet for them. I finally spotted some frames (Oakley) that I was interested in. The problem was that they were inside a glass case. After roughly 15 minutes, (I know this because I looked at my phone to see when I checked in on Unilocal) still no one was approaching me to help me out.
After checking what time I checked in I had noticed that one of my Unilocal friends Jennifer L. had rated this place with 4 stars. If Jennifer says that this place is 4 stars it must be good.
1 Hour:
Finally someone had noticed me and asked if I needed any help. I told her I was interested in frames but they were in a case. She said that the case was open and I could have tried them on. From that moment it was all good.
I had been eyeing about 4 different frames but wasn’t sure which one to choose. The clerk then told me to try each one on and that she would take a photo of them on her iPad. LensCrafters has this ability to take up to 4 photos and then you can compare them. The first thing that I noticed was that I am not very photogenic. The second thing I noticed was that I knew which frame I liked. This was a pretty cool feature.
After I had finally made my decision they needed my prescription so they could make the lenses. Luckily I knew what my prescription was but to make sure they had contacted my eye doctor and asked them to fax it over. After the women fitted the chosen frames on my face and I paid for them, she said to come back in an hour and they would be ready. «What, are you kidding me, glasses ready in an hour? The answer was «Yes». Whenever I would go to my eye doctor I would always end up having to wait 10 days. Not here, they have there own people that make them up right away.
My new strategy is:
— Continue to go my eye doctor.
— Get my frames from LensCrafters.
Thanks Jennifer for the review and the heads up. I love my new frames.

They must work on commission. Ask more than one question and the associates bail or treat you like garbage.
Arrogant, and concerned only about making a big sale.
Overpriced glasses. Horrible customer service.

Lenscrafter was very fast and service was excellent. The reason why I am giving 5 stars is because they match the online price of contacts if you ask. 5 STARS!

Complete disregard for appointments. Don’t bother taking them if you won’t respect them, please.
I had a 12:40 appointment. Was taken back for those quick, first set of tests that take all of 10 minutes at 1. Okay, 20 minutes… fine. Then I was left waiting again for another 20 minutes with no one checking in. After reaching the hour wait time, I went to the front desk to say I had been waiting an hour and had yet to see the doctor. One of the receptionists just stared at me. So… I just walked out.
It’s also likely that appointments scheduled over lunch time on a weekday by someone with insurance likely works and will need to return to said job to pay for your products.
The least they could have done was provide me with some updates as I waited (and waited).
Won’t be coming back here!

Extremely overpriced and quite rude. Stopped in to ask about a replacement lens for a pair of glasses I had bought there (the coating was peeling off). They would not sell one lens… told me I had to buy two. They wanted over $ 400. When I told her I was leaving she said «bye bye» in a very rude tone, as if to say «I couldn’t care less». I ordered the lense online for around $ 60 (Seiko hi index lens). Will never go back.

I had to make the switch back to LensCrafters after my insurance no longer allowed me to be treated by my old doctor who I liked a lot.
Fae the eye care adviser I worked with was awesome — she was really helpful, friendly and patient. Dr. Birgin was very nice and helpful as well.
I was able to buy my contacts for the year right there and the manager who helped me was informative, professional and helped me save money of them with a rebate.
I was pleased with the service and will be back. Also, since they have lots of times for an appointment since they are open during Hawthorn mall’s hours.

This place is just awful.
I came here to treat a scratched cornea. I did not have insurance at the time, so the fact they would give me a discount because of my AAA card was appealing.
It took them WEEKS to properly take care of my eye for some reason. It should have taken days. When I came in for follow-​ups I saw a different doctor every time and none of them ever had the correct information on my file. They finally told me I was healed, so I then purchased new contact lenses from them. A few days later, my eye was all messed up again. Turns out my eye wasn’t healed at all, and the contacts made it a lot worse. Wtf! I ended up having to go to a completely different eye doctor to get treated (there goes more money & more time wearing my glasses) and take care of my problem once and for all. I was out quite a bit of money by now and I was really upset. I did call to complain, but it fell on deaf ears. When all was said and done, I was stuck with a scratched cornea and in my glasses for almost a month.
I wish I could remember the names of the doctors I saw here. There were three different ones. I’d play it safe and just avoid this place at all costs.