El Pollo Loco

Love the food… but dirty tables… EVERY table when we went in. And they messed up our order. Drinks were out of carbonation and there was no napkins. Place is super dirty.

I enjoy the food but this place is a mess. Every table was dirty, as well as the floor and the parking lot. If you’re judging cleanness this place fails miserably. I wouldn’t be surprised if the health department closed it to down.
DC

WORST EL POLO RESTAURANT I’VE EVER MISTAKENLY ATE AT! Went through the drive threw although the service was quick my food looked like it had been eaten then thrown up and served. It looked disgusting! Then the girl in the drive threw HAD to have been stoned, she gave me my food (which was a taco and a tostada bowl) she gave me 4 forks, no straw for my soda AND no napkins. This location is always empty for a good reason.

Second time i came after 9:00pm and they were out of chicken breast; a resturant that serves chicken and is open until 11:00 pm. KFC has it until close:)

I have eaten here a few times and find their food most of the time tasty. Other times it is bland and over cooked. Unfortunately, it is a crap shoot on the quality of food.
However, you can count on lousy service, unfriendly staff, and they consistently run out of something on the menu. How do you run out of lettuce? How do you run out of cooked chicken? That is what they serve all day. I would think someone is cooking chicken all day so they do not run out.
I would think after this length of time in business it would be better.

So I live very close to this place and was excited to have it near by. Now, I have never disliked the food, but each and every single time I have gone they have screwed up my order. EVERY TIME! I must have gone about 10 times and have finally called it quits. They always leave out something that I paid for, left something off my order, or put in the wrong items in my bag. I have gone back to get what I paid for once for something that was missing in my bag and ended up wait for 30 minutes and talked to 3 different people who said they would get me my food before I finally got it and could go back home to eat. I dont understand how hard it is to assure that everything is in the bag before handing it to the customer. They havent even been busy the last few times I went. Today there was only 1 car in front of me and like 2 cars in their parking lot. Get your shit together El Pollo Loco!!! You guys could be bringing in tons of money if you trained your employees better. The 2 stars is because the food is good, just the service is shit

Thank goodness I was just visiting from out of town, otherwise I would have made the time to make a formal complaint about the horrible employee working last Wednesday evening. You could hear the attitude through the menu speaker, then while arriving to the window, said employee was hanging out the window rolling their eyes. Took our money, closed the window and never returned back. Another employee returned our change and food. While trying to enjoy my tacos, I noticed the most spicy red sauce that was covering my tacos. I have NEVER had anything this spicy from other locations. I honestly believe that they didn’t follow protocol on my order, possibly on purpose? It was so bad, that I couldn’t even finish them. Looking at all the other reviews, clearly they need to step their game up.

The food should not look like road kill. on lunch so no time to complain .I won’t be coming here again!!!

very disappointed with this El Polo loco! I’ve waited 11 years for them to make it to visalia well I was better off without them. Overcooked chicken this location is ruining the name. I thought I would give them another chance today at a slower time well that didn’t make any difference still dry and nasty food. I’ve been to the Hanford one as well as the Porterville one and I must say Porterville was the best out of all 3 locations.

I ordered a two piece meal. Chicken was very over cooked. Couldn’t even eat the skin. So frustrating paying $ 6 for a meal that I couldn’t eat. Hanford location is much better. Will not come back.

Had El Pollo Loco tonight for the first time. The chicken was nothing special it tasted as if it was baked. The rice had no flavor at all to it. There were lumps of potato in the mashed potatoes. The macaroni and cheese was like stouffers, even tasted the same. The flour tortillas were ok. The food just not for me.

The food was very good and a good price. The dining area was somewhat Spartan with cement floors. There is a lot of business so that is probably why some tables were not cleaned and napkins were on the floor. The attire of patrons seemed very casual.

I had the 2pc combo. Where to start? Rice was bland and the new corn tasted like peppers. Chicken was ok, I’ve had better. Not sure why this location doesn’t have the same quality as others do. I was very disappointed.

Tried to use a coupon here today. Could not. $ 10 fire-​grilled meal for two at $ 10. Wanted to pay extra for white meat for half of the 4 piece order.
First told ok then not ok then to the manager and it was ok and then back to the order and it was not ok. So… We left without our order being filled.

First time at any El Pollo Loco. Being it’s still new and busy it was ok. Our order took about 14 minutes and I wish they called by number not name (my name was called but it wasn’t me lol). My wife had the tortilla soup and they forgot the tortilla strips, (small $ 3.39) so she had to go back and ask for them and they gave her a very small amount. The soup was seasoned water and pulled chicken so she gave it a 6 out of 10 and won’t order it again. I had the 2 piece meal with fries, mashed potatoes and a drink ($ 6.49). I did like the chicken, (expected it to be spicy like Popeye’s, but it was not) the fries were good and the mashed potatoes and gravy tasted like KFC which was fine. We will try it again in a month or two, to see if it gets any better.
After senior discount our bill was under $ 10.00
El Pollo Loco has been owned by Denny’s sence 1983 in usa only.

Horrible, horrible, horrible, horrible. Never will return. Out of same thing on 3 different times going there. Its chicken people, you just opened make sure you don’t run out of stuff. If this is how they run things, makes you wonder about stuff you don’t see. Enjoyed other locations but will never go back to this one.

I just sat in the drive thru for almost 20mins to get some food here. I got the #16 with 2 taquitos. When I got home I ate the taquitos first. They were dripping with oil from the fryer and so dry I drank half my soda to wash them down. Oh well they were only like a buck and I wanted to try them. On the the chicken bowl. I have never had el polo loco before so I didn’t know what to expect. That bowl was terrible from the dry beans, bland rice, soggy ice berg lettuce and drenched in sour cream. I thought I could just pick the chicken off but even the chicken had a funny flavor. I had 3 – 4 bites then I put the lid back on and tossed it in the trash. I’m sure there a people that love this place but it is not for me.

After eating at other El Pollo Locos all over the place, and then waiting for the last few years for them to come to Visalia, I must say that I’m quite disappointed in their debut. We intentionally held off for the first few weeks in order to let things settle in. My crunchy tacos were greasy, cool (not cold though), and lacked any fair amount of chicken. One of them was almost acceptable, but the other had only 3 tiny pieces of chicken.
I know that this is not what El Pollo Loco typically serves, so I will be happy to try them here in Visalia again in a few weeks, but for now, I can only hope that they will get their act together before too many «first timers» try it for their one and only time.
EPL Management — We’re so glad to have you here at last, but PLEASE quickly figure out what you’re supposed to be doing and then do it!

Potatoes dry, chicken also overdone. Corn on the cob ok. Broccoli was perfect. Enchiladas ok. Overall disappointing.

Just happen to be passing by and noticed it was their opening day. I have been to several of their Central Valley locations and have enjoyed their meals
Since I was in a hurry, I ordered a Grilled Chicken Avocado Torta to go. Like all the meals I have ordered in the past, my Torta was delicious. Wished I wan’t in a hurry as I would of ordered the Fire Grilled Chicken.
Can’t wait until my next visit, as I will bring my family.