IHOP

First time here and the host was verry polite til i mentoned my party was parking and they told us we cpuld not park we were not even in there parking lot. My party was moved further on the list because my disbled father was slowly making his way from the parking lot to the waiting area. The employee felt it was taking too long. I understand they are busy but i wish they would more polite and understanding.

Food was great but service is horrible, waitress brings cooffe and no sugar or cream I had to get up from my seat to ask for sugar and cream. Our food was mistaken with another order. I asked for a small plate and was brought after she took an order from another table. I came here after I stopped coming for the same reason 3 years ago I though they had changed their service never ever coming to this IHOP again.

Went in and the host just sucked. She wasn’t friendly and ignored us after asking if we were a party of two. The manager finally sat us and I’m guessing the table didn’t have a server on because I wasn’t greeted at all. A server kept passing by and didn’t say anything and the manager that sat us also came by and didn’t say anything. After sitting there for more than 10min, we just left. I guess I have less patience for restaurants because I work at one and compare. But this place was just rude. A «I’ll be right with you «is all I wanted.

came on a Friday night, the place wasn’t packed or anything. Shawn was our server. He was great! He was on it when it came to refills and he exceeded our expectations. IHOP would be a much better place if all employees were like him. I ordered the sampler very delicious. The sirloin steak tips are amazing as well. Over all great experience.

Their service was horrible on New Years Day. I came in with my 92 year old grandmother and our server refused to seat us anywhere away from the cold air conditioning vent and leaking door. She didn’t even speak with her manager. I can make better pancakes at home. IHOP just lost our business.

Strawberry crêpe hits the right spot.
Had busboy slip at next booth & spill juice from his cleaning bin all over us and food. Alma our waitress was a no fuss, friendly smile help, gladly replacing a dish…

Warning!!! You might be joined at your table by an unwanted guest… Mr. Cockroach! We moved tables and the waitress got some guy to come kill it. The waitress apologized but no one from management ever approached us with an apology or to offer us anything for the gross inconvenience. I will not be going to this IHOP ever again!

I came to this IHOP about two months ago but never got around to writing a review. The place looks pretty run down. It looks like it hasn’t been cleaned in a while. The window sills were full of dust and so where the tops of the booths and just as we were seated in a booth I get comfortable and hear a crunch. To my surprise, I stepped on an already dead cockroach. There wasn’t just one there were two others that were joining it!!! I don’t recommend this place you will loose your appetite!

Haven’t been to this IHOP in so long, and its still the same. So so prices on some things, and great prices on others. The customer service was excellent, and the food was tasty except for my burnt bacon! No worries cause my plate was super huge!

First thing I noticed when we were seated was the corroded coffee carafe on the table. I told the waitress that it looked real dirty. She said that they’re old and rusty but that they’re cleaned every night. I looked at the other carafes on the other tables and they were all the same, dull, spotty and rusty. The wait staff is fast and friendly and the food is good but really? A big chain restaurant like this and they can’t replace the carafes? It was a big turn off. Will eat at the newer IHop in Tulare instead.

From coast to coast you will be hard pressed to find a more friendly and professionally staffed IHOP restaurant. The food is served quickly and better than most of the other IHOP restaurants I have visited during my travels. Family and friends eat here often. Consistently one of the best places to enjoy reasonably priced food and friendly people. Thank you Elias for taking the time to make us and others feel welcome each time we visit.

A lot of these reviews are saying that this IHOP is a roach motel, trashy, rude workers, and cold food. I took my daughter this morning and when we got there it was packed but, they were turning the tables quickly and we were seated in about 8 minutes. The dinning area was a little small but overall I felt I had plenty of room. There was a little trash on the floor but someone was always coming around to clean up once the table was cleared. The waitress heather came and we ordered drinks and she had them to our table quickly. She took our order and was smiling and very polite. They were really busy so it took awhile to get our food. Roughly 10 – 15 minutes but, she had my daughters good out quickly. Throughout our meal she was always checking to make sure everything was fine. The food was typical of any breakfast place but it was hot and flavorful. Not one time while we were eating did I see any roaches. Now to address one issue. The manager there seemed a little short with the servers and waiters. I overheard a conversation and it seemed a bit much as both people should have stayed calmer but it wasn’t overboard. All the same should gone some place out of the open. Overall i was pleased with my experience and wouldn’t mind coming back again.

The manager is always out and making sure customers are satisfied. He seems to develop relationships with customers which is a good sign of customer service. Employees are young, but it’s nice to see young people working and starting to get a feel for what it’s like to have a job. Food is good quality as well as the atmosphere. This is how a business should be run.

My wife and I came in for breakfast and were greeted with a friendly smile, got seated quick, and had a delicious breakfast. Some of the best service in town.

I have to say that this was the worst time I have ever had at a restaurant. I came in on a Sunday for brunch and it was packed. The hostess was friendly and told me it would be about a 15 – 20 min wait for two people. Sounded good, so we waited outside for them to call us since there was no place to sit inside. After about 30 min I walked back in wondering if they called our name and we just missed it. We found out our name was next on the list. We figured we would just wait in the lobby area since we were next in line. As we were waiting I looked around and noticed many tables were empty and nobody was being seated. The two hostess were standing looking at the owner dealing with a customer at the register. The issue with the customer lasted for around 15 min as the owner and the customer went back and fourth over the bill. At that time the line to check out was getting very long, more tables were being cleared and nobody was being seated. After the owner (Elias was his name) finished telling the customer that he «didn’t have time for this» and finished the transaction without any apology he then preceded to seat customers. Apparently he does not allow the hostess to seat people. Only he is allowed to. So after 45 min of waiting we were finally seated. At that time I knew I had to be getting back home soon since I had to take food home for my wife, we decided to order our food to go. The waitress was very friendly and offered us drinks while we wait. The owner then came to our table and said «Why do you want a booth if you are just going to place a to go order.» We told him that we wanted to eat there but since it took so long to be seated we just wanted to put it to go, and since we were standing so long we would like a place to sit. He didn’t seem to like that answer and then whispered something under his breath. I then told him, «Don’t worry I will write a letter about this.» He then rushed my table and shouted «DO YOU WANT MY NAME!?» I then said yes I do. He then again shouting «I AM THE OWNER!» I said «ok but what is your name.» He then yelled «GET THE HELL OUT OF MY STORE!» We then got up and again I asked for his name and he yelled back «OUT!» As we were going out I asked a waiter we passed what his name was and he told me Elias. I then told him again he would be writing a letter about this, which I have done. I will update this post when I hear back from IHOP.
Update 6÷10÷15
After calling the customer service center 3 times, once each week. It took me talking to a supervisor for someone to finally get back to me, even if when I filed the complaint they said they would get back to me in 3 – 5 days. After talking with someone in corporate I found out why it took so long to get back to me. Every time I called the customer service number they would just E-​mail Elias to get in touch with me, and of course his horrible customer service, he just ignored me. I for sure will never be going back to that IHOP as long as he is around.

Spicy Chicken sandwich, try it! Use a knife and fork though. Very flavorful, really liked it. Came at 10am on Friday, very busy, short wait. Waitress Heather was great. Ingredients were fresh and presented very well. Military discount.

We come here all the time., with family, friends, or just the two of us. The food is always good, the service is fast and friendly. Even the manager is always around helping when needed, and checking on customers.

Went this past weekend, packed!!! but the staff kept the tables turned so we sat (5 of us in my family) within 10 mins.
The sad thing, a couple, who everyone obviously knew, came RIGHT in off the street and sat down before us. Then, our server, after dropping off our drinks and telling us she’d be RIGHT back to take our order, camped at their table chatting it up for 5 mins. I was furious and told another server to please retrieve our server so we could order… I had 3 4yr old toddlers that were melting and hungry. Our server ran back over and apologized but I still told her «you know, I don’t appreciate you standing over there for 5 mins while my family is hungry. I understand that those ppl over there are popular but that’s totally unprofessional for you to make us wait like that., you said you’d be right back and you weren’t. yada yada yada» She got the idea. Our food came out some time after that. Good food, hot, fresh.
Wouldn’t go back
There’s a nearby Perkins, Denny’s, and Marie Callendar’s. Go there.

Waitress very nice.
Downside 2 huge cockroaches were on the wall next to our table.
We were so disappointed, as we were a hungry bunch, who had been up over 24 hours waiting for a family member to come out of surgery. All we wanted was a hot meal and coffee.

I love IHOP. Specifically, I love this IHOP. This reference to the manager being a jerk is totally wrong, so before you submit slander to Unilocal,maybe you should check your facts. The manager is actually a kind, patient person who, I am sure most the level-​headed employees would agree, is not rude or unfair.
Anyway! The food is IHOP quality. The remodel is clean and nice. The staff is attentive, as they are trained to be, and yes, breakfast food takes a bit longer to prepare than a McMuffin from a drive through. In my multiple experiences eating here, the problem seems to be that a large number of the guests here are snarky, hard to please and CHEAP!
I don’t know what the issue is with the small town, pretentious attitude, but LA says: Lighten up Visalia! GEEZE!!!
Oh yeah and before I forget, in all honesty they deserve 4 stars, but because people don’t know how to give fair, honest reviews, 5 is where it shall stay.
I say G’day!