Jack’s Stereo

MAAAAAAN these lazy guys had me waiting in the waiting room for around 4 hours to install my two 12″ subs in the trunk of my car. Nobody came out to give me any updates or explain why I’d been waiting for 4 hours. I’d assumed there were cars ahead of me but people kept dropping their cars off and then picking ‘em up again! After they finally finished I got in my car and pulled out of the parking lot onto Valley Mills Rd. I put in a CD, hit play and dammit if the subs weren’t working. i drove back to the shop and the guy looked at me with a clueless look on his face and said «oh…did you want us to wire the subs up too»? WHOOOOOOOA HOLD THE PHONES… So i just spent a few hundred bucks at your shop on speakers AND installation and you didn’t know i wanted you to hook the damn subs up??? Well, he explained that one of the wires was bad (how’d you know that if you never even tried hooking it up) but it should work… great, now you’re giving me crappy wires on top of everything that’s happened today. I wanted a better strip of speakers cable but they were closing so he connected the speakers and I was on my way.
This is one of the worst businesses I’ve been to and after my experience, I’ve heard nothing but bad stuff about them. Bad stories about «Jacks» are all over Waco. Don’t risk it, just go somewhere else, these guys don’t give a damn about their jobs

Super friendly, knowledgable and helpful customer service. Wanted a diagnosis on my car stereo system. Set up an appt and they got me in and out in a hurry without trying to up-​sell me. Really honest place. Unfortunately, they didn’t carry the subwoofer I needed replaced in stock, and recommended I purchase the item online through a 3^rd party. I’ll order the part and bring it back to them for an install, which they’ll do for a very reasonable rate. I would have rather them just ordered the part and pay more to them for eliminating the hassle on my end, but overall, if you’re looking for an honest well priced deal, I would suggest dropping in.

I went there at 11am and the said to drop my car off anytime before 2 and theyed have it done the same day because it would take the 3 hours to install an amp and subs.
Dropped it off at 1230 and still at 330 i had already been by atleast 3 times and still my car hadnt moved and they were not busy at all. atleast 2 or 3 guys werent just standing around not doing anything. It was pretty damn sad how lazy these people were. So anyways i called up there and asked what the status was. They said that it wouldnt be much longer they were pulling it into the bay. They lied. Fine Whatever. I then called back another 1.5hr later at 5 and asked again what the status was. They said they called, yet i had no missed call. They then told me my amp doesnt work. even though it was less then a year old and worked perfectly before that bye bye $ 250 amp. Ok well i said it worked perfectly fine only a few days ago and i disconnected the fuse and the power wire before i unhooked the amp so theres no way i messed it up. so the question is WHAT THE HELL WERE THEY DOING FOR 4.5HRS BESIDES MESSING UP MY AMP. he havent put the subs in the new box i was buying from then and he hadnt even bothered to run the wire still.
QUIT HIRING LAZY KIDS TO RUN YOUR BUSINESS
he couldve atleast sold me the damn box for $ 100
and ran the wires for another $ 125
But no he’s doesnt give a shit about anything.