Wendy’s

4 stars because They were slammed but the manager Laura was polite and considerate of our time. Great managerial experience. Food is good as always.

So I’m assuming the day crew is the A team because the night crew would probably be close to the end of the alphabet in ratings if that’s even possible. I could see repeating my order once or twice but six times is ridiculous. After I drove up to the window the lady gave me the food in the bag and asked me again what my order was. Plus they were missing some items I ordered and paid for. Seeing that this isn’t the first time I have had a bad experience going through the drive thru I’m assuming the management either doesn’t care or is disconnected with their employees and customers. Unfortunate.

There was a blackout last night in Ewa Beach and fast food was the only option left in the area for a quick dinner for my kiddies. The drive-​thru line was really long and I decided to run in to grab their food. I ordered three kids meals, two with cheeseburgers and one with chicken nuggets. My food came out in about five minutes and the only hiccup was they completely forgot my drinks which I had to go back and ask for. They were happy with their meals and loved the craft activity inside. It was actually the first time I’ve had Wendy’s in almost twenty years. I really enjoyed their hand cut fries, but this fast food stop is definitely not at the top of my list when looking for a guilty pleasure.

Pretty sad coming here. The lady gave us our order and said bye have a good day. We said were missing our drinks. She said «oh» she gave us one drink but not my frosty and we asked for it and she said again «oh». Lucky we checked our bags of food and they were missing my 10pc chicken nuggets and she said «oh» again. Like really? no apology or nothing? And it seems that person is the manager. All I Can say is wake the fuck up!!! It’s your job to satisfy the customer and complete the order. Don’t give us missing shit when we paid for it. God people now days, again, like what I’m going to say, if you don’t like ur job quit!!! Find a new one.

Horrible customer service every time I come thru the drive thru at night. Dont ever come here to this wendys location if you finish work late at night.

Every time I come here I ask for a plain cheese burger and I always have to turn around to tell them they got my order wrong very frustrating

After waiting for, I kid you not, 35 mins to get through the line, when we got home and our food was cold. What the EFF!!! The least you could do after making me wait 35 mins just to leave the drive through line was hot-​or even warm would have sufficed– food.
EFF this place. Eff it to heck dude. Never again. If I could I would give this plave negative 5 stars.

Came in the dining room for lunch. I was feeling really hungry so I ordered the pulled pork combo with the pulled pork fries instead of regular. Food was really good, especially the fries. I wasn’t expecting that crispy bacon, but when I took a bite of it, my mind was blown. Sweet, spicy and crispy! But enough about the food. The customer service was on point, this guy kept a smile on the whole time and made it easy to order. Also, I took a trip to the men’s room just to wash my hands, then in under a minute my food was ready. Are these workers Hoodini or something?! I’ve seen fast food but not as fast like that, especially coming from a burger place. Good vibes all over.

I really don’t think they deserve any stars. We were greeted by a gentleman that looks like he doesnt want to be at work… so much enthusiasm… So sad can’t even get competent workers.

I had the 4 for 4 special. 4 nuggets, jr bacon chesse burger, fries and drink. A good amount of food as I up graded to medium drink and fries. The only drawback is the air conditioning still not working at this location, and has been out fit awhile.
Almost forgot, adjust for the hawaii price difference it’s 5 instead of 4 dollars.

It’s always upsetting going through the drive thru ready to order a Chili with Rice and then getting rejected because they’re either out or it’s not ready. This has been happening several times I’ve been to this location. And to top it off they messed up my other order this evening.

Terrible customer service. Just went in for a drink, pushed the coca-​cola and all the bugs. Funky smell, so disgusting!

Bad attitude from the attendant at the window. Dude if you don’t like the job then quit. I called the number to tell them there are bugs in my drink. The number leads to a fax machine. What the hell.

Out of the 5 locations that I’ve been to on oahu… This is the worst. Chicken nuggets were hard and dry like cardboard. Fries were stale and oily. Yucky! Wish I could get a refund

This location is convenient from my house, but I hate the fact that they always run out of potatoes. Almost EVERY time I go to order one, there’s none! This can be at any time during the day.
The dining room is always clean and the employees are very friendly. My only complaint is the potatoes! If it’s a popular item, more should be ordered. There’s like 5 different choices. They cost $ 4/​piece. That’s a lot of money that’s being missed out on.

This place sucks! Literally… Ok I am a little frustrated that my order was incorrectly taken. I ordered only two junior bacon cheeseburger. The employee somehow gets my order wrong, but the frustrating thing about all this is that she then proceeds to tell me what I ordered. No apologies, no attempt to make things right. She just stares at me. So of course me being irritated at the time I just stare back until I give in and get her name. Initially I did post this with her name on this review, but just writing about my experience I believe will be sufficient. I guess customer service does not exist at this restaurant…

My favorite thing about Wendy’s is their chicken nuggets with bbq sauce. It’s cheap and price is right. I also like their iced coffee.
In comparison to other fast food chain like McDonald’s or burger king, their service isn’t so happening. I’ve experience poor service from McDonald’s and burger king. Generally speaking, I get not so good service from Wendy’s 4 out of 5. I hope next time I visit they prove me wrong.

Very quick drive thru. Got our order wrong though, ordered 2 medium frosties and only got one.

My friend and I visited on the same night of Leeward’s graduation. We first tried to go to Denny’s, then the Thai place in kunia, then the Chinese place. and all were packed so we settled on Wendy’s. Boy was the drive thru line long.
We went inside and luckily it was completely empty. Now, this review is going to be short because I don’t know what I could say about a normal fast food joint that would be very profound or useful, but I’m mainly writing because my experience was a pretty awesome one.
I’m guessing that since they were so busy, that’s why they were out of a few of the things I wanted like rice for my chili or lemon Caesar dressing for my salad. Normally I would’ve been pretty bummed but I just could not be upset – not when our cashier was so nice and not to mention incredibly entertaining. Collin (cashier) and the others seemed really strapped for time and manpower but nonetheless, we got our food pretty quickly, despite the über long line of cars outside.
My experience that night was just one of those rare times you don’t expect, when you’re pleasantly surprised by how congenial and entertaining someone is. I laughed so much even though he wasn’t making jokes at all; it was just his light hearted attitude that he had while he was running around trying to get things done. It’s great to see someone turn an otherwise stressful situation into a fun one.
That guy should be working in entertainment or somewhere where they could use enthusiastic and always positive people. Hope he goes places in life. Thanks for making my experience awesome.

Through the years, their order accuracy issue seems to have improved. Their value menu is no longer the cheapest with only a few items actually costing 99 cents. The one perk is the frosty keychain for $ 1. So when we do dine there, we always get a free jr frosty.
My complaint is with the girl they always have up front at the register. She has red dyed hair. They seriously need to move her to the back where she doesn’t have to interact with the public. I know fast food isn’t the best job in the world but if you’re unhappy with your job then quit!
This was my second experience with this girl and this time it was enough to send a message to Wendy’s corporate. Will they do anything about it? I don’t know. But I feel something should be done about it.
When we walked in, the manager (male in a red collared dress shirt) looked at me and said «customer up front» or something like that to alert them that we were there. She looked at us and went to her register. When we approached the counter another team mate said we were up there (obviously trying to agitate her) and she turns to him and says in a voice loud enough for everyone to hear, «NO SHIZ» directly in front of us AND the manager. Does the manager do anything? NO. Unbelievable.
She does not smile. Does not greet. Does not even ask «may i take your order?» NOTHING. She just looks at you with a very obvious scowl on her face.
We proceed with our order and she asks for my name. I give it to her.
Ten minutes later, our order is ready. She looks at me and says «your order’s ready». Why ask for my name? You may as well just nod up to tell me you’re talking to me. I approach the counter and she turned around and went about whatever she was doing. I wasn’t sure if she was grabbing something else for my order or not. When she never bothered to turn around, I grabbed the bags and checked them and we walked out. No thank you. NOTHING.
After we left, we realized we had no receipt. We got home and we had NO sauce for our nuggets. She never asked what sauce we wanted and we were so distracted by her attitude, behavior, and straggly red hair everywhere that we forgot to even ASK for sauce!
What’s said is, all of this went on directly in front of the manager and he did nothing. A line was forming and I didn’t want to create a scene. I did contact Wendy’s corporate about this because this is just completely unacceptable. She was the same way the last time we were there and I let it go because I figured maybe she was just having a bad day. It’s pretty apparent that she must hate her job or something. If that’s the case, quit. Don’t take it out on the customers. We’re the ones providing her a paycheck!
No wonder the line to the drive through is always long.