Chili’s Grill & Bar

This restaurant was bad at service but the food was good. The waitress named Candance was a bad server and she was not very focused. She to long too get MaDukes her drink and my cousin. Candance took to long to bring us some napkins and she brought unnecessary sour cream.

I decided to go to Chili’s Happy Hour in Waldorf, MD because of the great happy hour prices. Chili’s Happy Hour is Mon-​Fri from 2pm-​8pm (BAR ONLY) which is a great because it gives you more of a open window. I have been here 3 times so far for the happy hour. The first two times were cool. I was able to get a good seat and was pleased with my visit. When it comes to bar food, it is pretty much idiot proof unless you chef/​cooks are just plan inexperienced. The food is nothing to celebrate over but it’s good enough to help coat your stomach for the alcohol.
The servers are cool but, overworked. Apparently today, the server on staff is by himself and overwhelmed. I walked in the bar today to a packed house with about 2 – 3 cocktail tables. I had to ask the host to clean a table off for me in a corner section of the bar. He was pleasant and didn’t hesitate. My server, not sure what his name is because he never introduced himself, was running all over the place. I sat down at 6:11pm and I took about 7 mins for him to give me a menu, which I told him I knew what I wanted. I order the wings (fried hard), a glass of red wine and a margarita for later.
The kitchen was pretty fast because by 6:29 I had my food. Piping Hot! So word of advice, let your wings sit alittle. My margarita came and I forgot to tell my speedy Gonzalez server no salt around the rim. Once again I wasn’t asked, which I’m used too. So I asked if they could make another? He offered to wipe the rim off instead of making a new one. I told him that regardless some salt ended up in the glass and I will taste it. He kind of looked at me like it was a issues but called the manager on his little walkie talkie and said «I need the Margarita to come off» then, he said loud enough for me to hear «No! It’s not our fault». I’m like WTF? Broadcast? When he returned I had a margarita in a DRITY GLASS. Then, the restaurant cleared, my server disappeared.
The only reason I am not giving Chili’s a 2 star is because of my pervious two visits. I will try again but and reevaluate if my next experience is better.
Kisses

After a long day of shopping, we decided to stop by for a meal. We ordered the loaded boneless wings which were awesome!!! Try them!!! I had the Ancho salmon and it was cooked great and was a perfect lunch for the whole family. The staff was nice and the place was clean.

I posted this in another review page, and now adding here, this occurred in June 2015. I walked in and stood at the area where the hostess checks in guests. The hostess never made eye-​contact or greeted me and my guest. We stood there and continued to look at her, she never looked at us or acknowledged us and we were standing directly in front of her. Then someone who looked like he could be a manager asked me and my guest to excuse him as he was trying to walk in the path we were standing in, never dawned on him to ask if we were assisted yet, clearly greeting customers as they arrive is not a priority, but we patiently stood there for 5 minutes, even after that happened. It was about 2pm in the afternoon, and there were empty tables, so it wasn’t a matter of a busy lunch rush, after five more minutes my guest and I left and enjoyed a great meat at a place walking distance away. Hopefully their other locations have better customer service than this place.

Despite all the bad reviews, I decided to try it anyway since I knew what to expect. Wasn’t disappointed. Even tho the place wasn’t crowded, it still took too long for service. Was going to order an appetizer when the waitress took my drink order but she flew off to her next table before I could get a word out. So I ordered the appetizer when she took my meal order, and it came out after my meal (59 mins later). Every time the waitress came by, she’d say she’d check on in, but in the end I just had them take it back and make it to go. The food taste was marginal to OK compared to other Chili’s. I doubt I will return to this one even for a to go order.

I never understand why people eat here. I’m pregnant and I needed food unfortunately the stop was here. We started with fried pickles. How do you screw that up? I had California grilled chicken flatbread. I couldn’t find a flavor other than salty and greasy. But I can say when we order our sizzling cinnamon roll to go, they gave it to use cold so we could hear it later. Great move. It lacked the icing and pecans. If you stop here I suppose all places surround were currently on fire.

OMG, im so late in posting this… but I really feel like I need to let folks know!
I’ve been to this place a few times, but these last two times gave me the blues! The wait staff were very nice and attentive when they were at the table, but it was the quality of the food & the dishes that the food was served on was what made us leave!
So the first disappointment was getting our drinks, yes that’s right we didn’t even make it passed that, we ordered a glass of sprite and some hot tea. They were brought out to us w/​a smile! It was when I got ready to take a sip when I realized what I did, the hot tea cup had lipstick stains on it, and the sprite had black floating debris in it! So I called the waiter to take it away and bring us another of both… he returned and this time the tea cup had a hair floating in it! At this point my husband was fed up and said look I can’t sit here in confidence thinking that the food will be any better, if bringing us a CLEAN cup and a drink w/​out mold/​dirt in it was an issue; with that being said we left!
I decided to go back w/​a friend this time and see if it was maybe just that day that things were off… WRONG! This time my friend ordered and when it was brought to her it seemed like the food was literally made on the plate and given to her all sloppy then you could see where they didn’t even try to combine the seasonings in it & when she still decided to try it and see how it was she ended up spitting it back out immediately, they had put in too much hot spices so it made the dish inedible. They did send the manager over and asked if it would be ok for them to make her another plate to replace that one she agreed to it, that one was much better, but it just seemed like it was a frozen dish that was microwaved and they sprinkled some seasoning on top… SMH. It’s unfortunate because we really liked going to Chilli’s, I’m not goin to this one ever again! & if you decide to go on your own, Good LUCK!

The taco tasted like sloppy joe mix and the tostada was like thin cardboard. My knife was dirty and the table machine didn’t give me a receipt as requested. The waiter was polite and did bring me a clean knife and kept my drink filled. This used to be a good restaurant with consistent food. What on earth happened?!

This place has changed significantly over the years. The last time I ate there the food tasted like it was microwaved. The queso dip was the consistency of paste.

Here’s a positive update regarding this visit…
I contacted Chili’s regarding my this visit and they were very interested in my comments. I appreciated their attempt to remedy my less than positive experience and rectify any future problems. I made a subsequent visit and it was GREAT! I wish I could remember the servers name because he exemplified what customer service and a great dining experience should be like, and the food was delivered hot & delicious. Lastly, the drinks from the bar were even tasty! How’s that for service?!
Chili’s saved the day and a customer!!!

The kitchen staff sounded like they were having a party. Our waiter was nice he is young so it’s understood. But shouts and laughs from the Kitchen were louder The music speaker above me.
1 out of 5
Side dish mac n. Cheese. (2) needed more crumbs and oven-​heated. Instead it was microwaved. Then threw the crumbs on top. WTF
Fish tacos
Mango tilapia 3
Chicken Alfredo Pasta, damn I was expecting it to be larger shrimp for 3 bucks.
I’m sorry I feel this review is unfair I should have come during the morning shift. Or something. This is all for now. I still got love for chili’s cause all the Atlanta Restaurants Keep customers satisfied #southernThing

I never had Chili’s ever so the family and I decided to enjoy the experience together. The wait to be seated was not long at all. However, we did not see our waiter for quite some time before we even got to order our drinks. The wait for our appetizers alone was terrible. Once our entrée had arrived the experience was beginning to crumble even more. They messed up the order of my meal and a family members salad were brown on the tips. Overall, I will not be coming back.

I had to tell someone that i wanted to be seated in order to sit down. The guy who sat me down was impersonal. Went to the rest room after being seated and on the way saw vomit on the floor… got out the bathroom there was bowel all over one sit… and when i got out the restroom the vomit was still on the floor. All of this while i watch a employee walk in front of me and go into the mens rest room so someone knew it was there. The food was not good at all… i had to continually call the waiter over for things such a forks and mind you i went when the restaurant was empty

The wait for a slow night to get our food was ridiculous, but that isn’t the reason I’m writing this bad review. I have been up all night with food poisoning from the chicken crispers and have no desire to return ever again.

Simply terrible! First off its not a nightclub. Get rid of the jukebox. It was way too loud. And when the music gets loud the guests have to yell at each other. Ordered a Blue Moon. Worse one I ever had. Tasted like swamp water. Didn’t even finish it. Then I ordered the carribean salad with the chicken. After waiting 22 minutes I knew this was not going to turn out well. Chicken was cold and they had to have used half a can of cranberries .
As a result of this visit to Chilis, I am all done with them! Good luck to all who go here!

On this particular day recently I just felt like eating fajitas so I stepped on in.
The place wasn’t busy at all but the girl who brought me over the menu told me it would be a wait of like 35 – 40 mins for fajitas. I really couldn’t be arsed so I ended up going for a burger instead. It was the usual alright quality but it was a sloppy second considering I really wanted a sizzling plate full of chicken and beef fajitas.
In the end the burger was tasty and the fries were not just warm for a change. Two beers rounded out this wee pit stop quite nicely and I left a satisfied chap that early afternoon.
I couldn’t figure out why it would have taken the kitchen so long to bring out certain food if the place was pretty dead. It was disappointing, almost as much as the table I was led to on arrival. Possibly the vestiges of the previous night’s last patron; the last waiter/​waitress could have easily followed Mr Miyagi’s «wax on, wax off» self-​help advice, as it would’ve certainly come in handy.
I’ve been here a few times now, and this was probably the first time I had slightly below-​par service. So on that visit, yay for the food, boo for the cleanliness/​service.

Service was slow even though there was barely any customers. I really didn’t like how they seated the customers in one clump when there were many vacant tables. Yes it’s easier for the servers, but horrible for us who doesn’t want a random kid kicking the back of our chairs or loudly whining about something while we are trying to eat dinner.
On the bright side… place was clean and food was good… er… at least I think it was good (coz I was hungry…) #babybackribs

Why have I been living in the Waldorf area for almost 6 years and never been to this Chili’s? Whaaaaaa, where have I been?!? Anyway. My boyfriend and I went here on a Friday evening around 6pm. We sat in the bar area which was slightly full but not packed, especially considering it was Happy Hour.
Our waitress rocked! She was attentive and so friendly. :-) We ordered the boneless wings and shrimp tacos. The boneless wings did need more sauce and the shrimp tacos were a little too salty for my taste. The drinks however… delicious! I had the Rainforest Margarita and my guy had the Beach Margarita. They were both very good and came to our table in lighting speed.
They also have this portable mini ordering system on each table where you can order certain food and drink items and you can even pay the bill without your server’s attention. This would probably be very useful during their busier times. Loved my visit and will return.

The food was ok.
But the service was REALLY slow! The restaurant was only moderately busy and it took about 30min to get our food. Our waitress never came by to refill our waters and when it came time to pay she gave us attitude when we asked how the pay at the table POS system worked.

I’ve never really been impressed here. The service is okay at best and the food is average. I like their table POS systems though, that’s nice.