Starbucks

The worst Starbucks we ever been to. The cashier is super rude. There is no smile on her face, when we say thank you she Pretend she doesn’t even hear you. There is no customer service at all in this place. Again ! the worst experience !!

I changed my mind after ordering a hot beverage to a cold one. (I know that’s so annoying) I asked for a side of ice and Briana was like, «nope, it’s not gonna taste right!» She made me a completely new drink! Totally awesome, Unexpected but greatly appreciated!!!
I love encountering great customer service like this, keep up the great work!

The green mermaid and fond memories suck me in each time as this location is right off the Metro, caffeine calling you from the corner! While I’m still a Starbucks fan, this location is used to a lot of business and a crowd rush. I don’t feel they take pride in getting your day started or helping you out with a pick me up. They simply serve and try to keep the line moving. Perhaps the patrons are not as pleasant before their cup of joe? I haven’t observed that. Don’t have a question or two about a drink, you’ll slow down the line. Often times, there is a wait as the orders have piled up.
The profile of this Starbucks is the executive waiting for their nearby business or office to open for an early morning meeting, government workers pit stop and equal parts homeless visitors looking to stay warm. The summer is often a reprieve for tourists.

I sometimes visit Starbucks twice a day when I am at home. My own barista, Ellen, only asks, «Venti or Grande?» when I walk in. This location was so horrible that after my first encounter I went without my White Chocolate Mocha for the rest of my stay in D.C.
When it comes to Starbucks, I am not accustomed to the filthy restrooms, napkin bar, floor, and just everything in general that I saw here.
The staff was a real treat as well. They practice what looks to be anti-​customer service, almost as a performance art piece.
I stopped back by twice thinking maybe I had just caught them on a bad day or at the wrong time, but each visit was the same. I ended up walking out sans coffee, why should I pay someone to abuse me?

Wanted to get a coffee at 6:30PM on a Sunday and they wouldn’t serve because they were closing early because of short staff

I came at 4:30 on a Friday, and the line was almost out the door. There is very little seating indoors, but they have an outdoor patio area that is nice when the weather is accommodating. No outlets outdoors though, and zero available seating inside, so I had to leave shortly after ordering my drink.
I tried to order the s’mores frapp but I was told it was discontinued? It was still on the menu though. I ordered the caramel ribbon crunch instead.
I asked for the mini size and was charged $ 4.68. I’m not sure how much it was supposed to be, because the prices for mini sizes were not listed on any of the menus. It doesn’t seem to be much cheaper than the tall size, if at all. But if you want less for more because you’re calorie-​conscious, or just want a cuter drink size, then the mini might be a good fit.
Overall, this Starbucks was overcrowded and its signs were inconsistent and misleading. I also saw a fly trapped in the pastries table. They should consider updating the signs and increasing its capacity by hiring more workers.

Not only is this Starbucks understaffed but the staff is grumpy and not customer service friendly. I have been reprimanded several times by employees for my order, where I waited and other incidents that have never been a problem at other Starbucks.
Further, this location likes to hand plain coffee and ice coffee through the line rather than down to the waiting area. This creates serious congestion and inefficiency.
Completely different atmosphere here than any other Starbucks I have been to.

Quite possibly the slowest starbucks I’ve ever been to. There was no rush whatsoever even though the line was out the door.

Usually pretty busy in the mornings and can take a «minute» to get your order. If it’s during the work week expect the line to literally be out the front door before 9 am.

2 stars is probably generous. .. if it’s not busy it’s okay. But as soon as they get a line more than 3 deep, chaos breaks out. They don’t usually take names so drinks get sniped or confused, and the waiting area is really tight.
Worse, they don’t seem to know the difference between a cappuccino and a latte. If I order the former, I don’t want milky coffee.

I go to this starbucks almost every single morning before work. The staff are friendly and like to get you in and out. Often times if there is a long line or delay in me getting my drink, a manager will offer me a free drink. Although that hasn’t happened in a while.
In the mornings when it’s packed with business men and women and professionals, the line is often out the door. What I don’t like too much is that the barista will want you to shout your drink/​food order alllll the way in the back of the line. As you can imagine this can cause some miscommunication.
It’s downtown DC so it’s a pretty small space. Not a lot of seating. They did remodel the inside so it’s pretty.

I agree with Eric M.- nothing wrong with this Starbucks, but I bet the location makes some of the workers cranky because it is busy with people who are unsure of what they want. They seemed to barely have enough staff for the crowd– and when the crowd wants caffeine, the crowd becomes angry when quick satisfaction is absent.
The layout is unique at a corner location, the tables squished together, and the fixings in the back hard to reach past the crowd waiting for their beverages. Still, it’s a Starbucks. My expectations are not high. This place was just fine, but not conducive for too much beyond order, drink and leave.
No complaints here.

Schönes altes Gebäude, in dem dieser Starbucks logiert. Bei gutem Wetter kann man draußen auf der Straßenterrasse sitzen — wir hatten schlechtes, recht kühles Wetter. So drängelten sich die Kunden im Innenraum, ein einziges Gewühle.
Der Boden hätte ein Durchfegen gut vertragen, so aber lag jede Menge Restmüll dort. Nicht sehr ansprechend. Auch dem aufgesuchten Restroom hätte ein bisschen mehr Pflege gut getan.
Den in den englischen Beiträgen vernichtend beschriebenen Service haben wir so nicht erlebt. Aber berauschend war er auch nicht, es wurde halt emotionslos der Starbucks-​Job gemacht. Wie fast überall bei Starbucks auch hier freies WiFi.
Also — Starbucks ist Marke, Starbucks ist Kult, Starbucks ist teuer. Dieser Starbucks in zentraler Washingtoner Lage kratzt am positiven Image von Starbucks. Da kennen wir ganz andere.

You know, I’m not sure I understand what all the hate is about for this Starbucks. I was there today and had great service. In fact… better service than I usually get at my «home» Starbucks in Los Angeles. Both the cashier and the barista were super friendly, had huge smiles for me, asked me how my day was going, etc. The barista and I made small talk for a few minutes while she prepared my drink and she couldn’t have been more lovely. I grabbed a table and everything was good.
So yeah… I totally don’t understand all the other reviews about bad service… perhaps management saw those reviews and made some staffing changes, and I’m enjoying Starbucks 2.0?

Nothing like starting your day with a cup of coffee served by the rudest staff Starbucks can find.

Typical starbucks, but this one is located near the national mall and by all the major museums… and so you’ll find lot of tourist in and out of the store… when I visited, the line was long, but the staff moved the line quickly and it didn’t take a long time for drinks to be made… The seating inside is limited, but they have plenty of seating outside their patio… and if the weather permits, there’s plenty of street entertainment from the person playing music to kids skateboarding and trying on new moves.
One draw back… because it’s busy and on the route of tourist, this location was little dirty… lot of used and dirty napkins and other materials in and out of the store…

This location is conveniently located across the street from the Archives-​Navy Memorial Metro station. I stopped here on the way to work last week to pick up a blueberry muffin. While it seemed as though they were efficiently getting through the orders, the reason why I won’t be back to this location is that it is way too loud due to one employee yelling out every single person’s drink order. While I understand he is doing this to move the line along because he asked what we wanted before we got up to the cash register, there has to be a better way of doing this. It made it so loud to have this guy yelling out every single person’s order at the top of his lungs, this is too much to deal with in the morning, especially before having any coffee! I know Potbelly’s has given iPads to employees to go through the line and place orders to move the line along. Maybe giving this guy a tablet or some other device so the baristas can see the orders in advance and keep the line moving would be useful because I know I would have rather waited in line a bit longer in the quiet rather than had to stand near the Starbuck’s employee yelling so much to possible save a minute or so. Also, I then had to repeat what I had ordered when I got up to the register to pay anyway and of course no one got my muffin from the case the first time he yelled out I wanted a muffin so I had to wait anyway as people yelled out for my muffin two more times!

The barista with the blue lipstick has a total resting bitch face. Actually I shouldn’t single out just her. All 3 ladies working behind the counter were acting like they couldn’t be bothered with the presence of President Obama, had he himself walked in.

I wish I could give this 0 stars. Absolutely the worst Starbucks I’ve ever been to. The first time I went, I experienced very rude cashiers and baristas. I gave them the benefit of the doubt, however, maybe they were having a bad day? We’ve all been there. My second visit to this location, unfortunately was even worse. Cashier (who I also believe is manager) was so rude, I thought I was being pranked. I tried the «kill them with kindness approach,» saying please and yes sir and thank you very much, but it didn’t help. After they got my order wrong and let me pay for something they were out of, I expected at least an apology, possibly even a «next drink is on us!» No apology, nothing.
I remember looking at the people in line behind me, thinking, maybe I’m being sensitive? They all looked dumbfounded and quite honestly shocked. I then noticed another man pacing back and forth near the counter, waiting on his drink. After a few minutes the cashier gave him a sandwich, he was clearly unhappy, mumbled something about this being awful, and ran out. I can only assume his experience was similar to mine.
Additionally, the bathroom is disgusting and smells of urine.
I hope starbucks reads these reviews and will have a serious talk with this restaurant. Inexcusable.

TERRIBLE SERVICE. Incompetent workers. Just awful. This Starbucks would be out of business but-​for its location.
Not only do they mess up my (and several other people’s) order each time I go, they are snippy and rude and refuse to own up to their mistakes. The woman at the counter is convinced that my thermos is a grande cup, but it’s a tall. I told her to pour my coffee into a tall cup and then into my thermos if she didn’t believe me. We had an argument in front of a long line of people waiting to order. She finally charged me for a tall.
Then, the woman behind the counter forgot to put in my order for a tomato cheese square. So, I get my drip coffee and proceed to wait 15 MINUTES before I get my breakfast (making me late to work). In the meantime, I asked the barista to check on my order, and she told me twice that it was «coming.» (See below for more about the barista.) Finally, I asked a second worker, who asked a third, where my food was. The guy manning the microwave yells out, «I dunno nothin’ ’bout that,» and proceeds to argue with the mean lady behind the counter about who should have put my food in there. Ultimately, I ended up with a lukewarm breakfast pastry that had stuck to the inside of my starbucks bag. Ugh.
While I was waiting for my food, the barista messed up no less than TWELVE coffee orders. One guy got a triple grande americano instead of a triple grande latte. One girl got a tall soy chai latter instead of a grand soy misto. The barista actually tried to pour the old, incorrect drinks into new cups and hand them back to the people whose orders she already messed up… in front of them! Of course they sent those drinks back, too.

I come to this location because it is nearby my office and I like Starbucks’ classic coffee cake, but sheeeeeeet, the service stinks.
The employee with dreads seems to have some sort of managerial role. He barks orders in the morning to people, looks at you without a glimmer of friendliness, and never says thank you once you leave. Everytime I visit I think «why do I even come here anymore?», but alas, my coffee cake cravings creep up.
The consistency of 1 – 2 star reviews for this place is no surprise. There needs to be a large staff overhaul and a change of culture. Starbucks don’t always suck, but for this location it certainly is the case.