Verizon FiOS

Rating for Fios generally. They are liars who will say anything they can to try and string you along. They accomplished the difficult feat of making me look forward to going back to Comcast.

They are the worst internet provider I’ve ever dealt with in my life. The Internet is the S L O W E S T. We can’t do simple things like check email or stream movies because it’s so slow. Every time we call we get the run around and they keep wanting to «run tests». We’ve spent hours on the phone asking for a technician to come to our house, then they say we have to pay for the technician to come! We are stuck in the contract for a couple more months but once the contract is up, we are gone! Don’t waste your time and money. They have caused nothing but headaches. Even after receiving a new modem, service is terrible. You can’t have horrible Internet service AND horrible customer service. Stay away.

Was first in country to get DSL, then first in country to get FIOS. Service was great technology wise, but billing this past 2 years has made the service go from 5 to zero stars.
Called to reduce service, downgrade TV package. Bill doubled as they unbundled my service by accident. Took opening a BBB complaint to get this resolved.
Moved in February, cancelled service. They misbilled me, and I called and was supposed to get a credit. I figured they owed me. Never received a bill from them after this point (I have paperless billing). In June, I received a collectors notice that I owed $ 68. I paid this immediately, but they notified creditors and now my credit score has dropped from the 800s to the 600s, due to their mistake.
Called them and it is their policy that they do not contact credit agencies to remove reports.
So, credit history ruined, for a bill I never received. Not even sure if they correctly adjusted the credit for the double billing for February as I can’t log in to see my bills to verify that they corrected their mistake which they told me over the phone they would do. (they remove this ability after 90 days).
Service quality was OK. Billing frustrations because of their incompetence, constant mistakes on the bill, and the final straw of reporting me to the credit agencies for bills I never received makes them less than zero stars if I could.
I am much worse off from having had FIOS than if I never had it to begin with. Hard to believe they can get away with ruining credit over their own incompetence.

What garbage service. I have has an internet outage for 4 days and had to wait until a Saturday to get a tech to look at my service. They gave me a window between 10:00 and 2:00. It is 2:40. I have been on hold for 40 minutes and have no idea if they are even still coming. I pay for a 50 Meg connection that is supposed to be 50 meg up and 50 meg down. Well I get close to 50 meg down, but I get less than 1 meg up. The very first thing they told me was I had to buy a $ 200 modem to get that speed. I signed a 2 year deal that for that speed that came with a modem. After they actually did some troubleshooting they determined that there was something else wrong. So here I wait wasting an entire Saturday while all the while I don’t know if they are even going to make it out. I wish I could give this service 0 stars. It started with internet and now I have no TV either. Sweet… I will be a Comcast customer again by the end of next week. Verizon has no idea how to treat customers.

I would give 0 stars if i could; this is in regards to them as an ISP, I am actually quite satisfied with their TV. The internet service they provide is garbage. No, actually, it is worse than garbage. I could go out to a dumpster, find some potatoes, use them for power and get a better, more reliable connection than what I get from FIOS. I understand sparse, momentary lapses in service because of unforeseen issues. This is not that, if you want to do anything (I mean anything, even just check email) between the hours of 5pm and 11pm, expect huge latency issues. Their rated up and down speeds are only (marginally) accurate in the middle of the day and at the wee hours of the night. And even then disconnects and issues persist, albeit less frequently. I understand Comcast has terrible customer service issues, but in terms of the actual product what FIOS is getting away with straight up theft. Avoid at all cost.
Alternatively,
If you are trying to get your kids away from the computer more and make them go outside I rate FiOS 5* because their product literally does not work.

I been with fios for 6months now, to find out they drop channels from the package I sign up with and my bill still the same, when I call they said «we reserve the right to do that, but we can get you that channel if you upgrade to a higher package» does this seem fair to you?
Stay away from fios tv, COMCAST HOW I MISS YOU!