Wingstop

Had to cancel order last week because (name removed) miscalculated our wait time by 35 minutes — bringing the total wait time to 70 minutes.
This time (today) we ordered 45 minutes in advance. Left a little late to be cautious. Just got told that I would have to wait an additional 15 – 20 minutes.
Great food — bad service. Reoccurring theme of Waxahachie.

this wing stop is disgusting. i ordered lemon pepper wings & fries & i got a bucket full of grease with the lemon pepper swimming at the bottom of the basket in the grease. i got the saltiest over flavored fries i could have gotten. idk if the fries are always that way here or the lid fell off of the seasoning while sprinkling my fries. yes that bad. ill never step foot back in this place again.

I recommend the owner of this location sells it so that a actual Business man can rebuild the customer service at this location, I will never eat here again and I have never been treated so poorly trying to give someone my money.

We arrived and the cashier was on the phone taking an order. No one else helping. Manager came out and I thought was opening a register. Nope just pulling out money. All the tables were dirty. Waited 15 minutes to order. Over 30 min to get food. Slow and dirty. The whole hour not one table was cleaned. Trash was moved off a few tables but never wiped down.

Every single time I place a call in order, they have the WORST customer service. I swear I’ve never been to any other place that the employees treat me like they are doing me a favor by doing their job. Im just the paying customer, I guess I should be grateful?! Whoever is managing this place is clearly failing.

Terrible. Service. Every. Single. Time. I think I finally put it together on my final visit to this particular wing stop. I’ve never seen an identifiable manager. I called a week in advance to order 100 wings for a staff Christmas party. I swear, it was like I was speaking Latin to the woman I spoke with. The wings were terrible, definitely cooked well before the much discussed pick-​up time I gave them. On the pervious visit, I went in to order to go for just myself. There was a large family (8 ppl) ahead of me. They took, no joke, 17 min to finalize the order. not even mad about it, honestly I wasn’t…until the phone rang as I finally approached the cashier to order. It was a call in order. How do I know this? Because instead of asking the caller if they could hold, or handing the phone off to one of the numerous employees just standing around to take, the cashier (who doesn’t bother to even acknowledge me) proceeds to to take this Togo order. Really wing stop? really? As the call in order gets longer and longer, and the cashier just keeps glancing up at me between punches, I finally ask her if she was really gonna put a second, large order in ahead of mine. tbh, I couldn’t even wait for the apathetic response. Terrible.

Slow service. Order was wrong. Ordered garlic Parmesan wings and they forgot to add it! Wings were plain with no seasoning and bad pieces of chicken. They also forgot the ranch! Love Wingstop, just not this location.

First, I love wing stops food.
Having said that.
Never, ever ever go to this location
The worst service ever in the history of ever.
The following is a copy of an email I sent to wing stop about my customer service experience.
It was this horrible experience that made me want to get on Unilocal in the first place. So that hopefully others may be spared this absurd amount of disrespect.
«I attempted to call in an order on 6÷12÷2015 at exactly 2112 hrs. I was placed on hold for approximatly five minutes and fifty seconds by a female employee. At this time someone took the phone off of hold and discontinued the phone call (hung up on me). I then called back at 2118 hrs and was put on hold again by what sounded like the same female employee. This time after two and a half minutes of being on hold a female emplyee answered the call (i assumed at this point they must be busy). I ordered 35 traditional wings only with 10 being mild and the remaining being lemon pepper. The female employee then asked what vegtible sides i wanted with the family pack. I then reminded her that as i stated earlier i wanted wings only. She then asked me again asked me what my order was. I politely repeated my order. This time she aknowledged that she understood my order. She then asked for my name to which i replied „John“. She then informed me that my wings would be ready in 18 minutes. At this time the phone call was terminated mutually. At 2145 I arrived to the Waxahachie store location shocked that this location was not busy at all. There were only four tables occupied by cutomers and there were only four to go orders sitting on the table. As I approached the counter I informed the female employee that i was here to pick up an order for John. The female employee looked around and informed me that she ha no knowledge of an order for John. I informed her that I called twice the first of which someone hung up on me. She then asked another employee if he had any knowledge of an order for John. The male employee looked puzzeled and said he did not. The male employee inquired as wheather or not i dialed the correct location. I then looked at my phones call log and asked him if his store number was (972) 923‑9505. The male employee confirmed that this was in fact his store number. The male employee then said he doesnt know what could have happened and that the only thing he could do is take my order now and I could wait. So i did and at 2220 i finally got my wings.»

I ordered a 6 piece boneless wing and this is what I got! Seriously? That is a nugget size. I asked the girl at counter if this is what they considered a boneless wing and she said yes. Rip off!!! I won’t be returning!

I give this place one star because I did eventually walk away with food. Two hours after I placed my order online. Everything else was frightening. I assume they were understaffed but the service was awful. The food was soggy. When I see the wing stop sign now I cringe. Just go down the street to Buffalo Wild Wings.

One of my worst experiences ever.
Normally, I visit Wingstop on a much more regular basis as I do enjoy the boneless wings. However, since I have moved to Waxahachie, Texas, I have never been to a worst site for the company.
This is my second time, and last, going to this place. My first encounter was earlier this year which they took an abnormal amount of time to make the wings (literally over 30 minutes) with workers standing there next to four to five fryers and only using one. When asked why they were only using one fryer, the person told me «because it gets hot and we only need one going.» Mind you, at this time of the day, they had a line of people waiting for orders and people sitting down waiting for food. How is this considered good business conduct?
Yesterday’s visit was even worse. Again, only one fryer was going and three people standing back there not doing anything. Why were the other fryers not going? I ordered my food online at 7:23pm and was immediately told that my order would be ready by 8:08pm. This is the longest waiting time I have ever experienced from the company as while visiting/​living in three other states (CA, MA, and FL) the waiting time was always 9 minutes. Clearly something is wrong here.
So, I show up at 8:08pm and the clerk looks at my name and then the ticket which was put in now over 30 minutes ago, and told me they haven’t even begun my order yet. In addition there were four people waiting on orders ahead of me which apparently they had not started yet either for take out and three groups of people sitting down waiting for food. I stand to the side and wait for my food already disgruntled that my food had not even been started by the time I was told to pick it up. At this point, someone walks up and orders her food, and I watch at the ticket is pushed to the front of the que and she obtains her order to go before they still have started mine. People sitting down are constantly going up and asking when their food is going to be ready and then sitting back down. Meanwhile while all of this happening, four of the fryers are not even being used and the three workers back there are just standing around talking to one another.
To give you a hint, I didn’t get my food to almost 8:45pm, which is more than an hour after I ordered it and over 30 minutes from when the email said it would be ready. If this is how your business is conducted, I am not going to be frequenting your establishment any longer. Look at the google reviews for the store I am talking about here in Waxahachie, and you will see what we are all talking about.

What’s not to love about Wingstop?! Best wings ever! My favorites are lemon pepper and Cajun. So delicious! They recently raised their prices and claimed to give out bigger wings –_​_​– But in reality they only had bigger wings for like the first week after saying that; they’ve gone back to their regular size wings and kept the high price. Still hasn’t changed my love for them though :) & when I say «they», I mean all the Wingstops not just this one in particular.

The two staff working the counter ignored me when I walked up. After waiting a few minutes they took my money for a pickup order. When I paid I noticed a bag ready and after 30 minutes of waiting and noticing people who ordered after me leaving I asked if that bag was mine. The staff member confirmed it was mine. I asked for a refund and what I assume was the supervisor processed the refund and made no attempt to compensate me for me time.
Absolutely terrible.

The employees flat don’t care at this location. Not about the quality of the food, the order being right, or any guest experience. We’ve tried them every few months but it’s never been good so I don’t see us going back again.

Ok. My husband and I both love Wing stop. We have been to many of the locations in Dallas and never had any problems.
This one is ALWAYS so slow, even if there inst any one in the store!
45 minutes to make my food when I am the only on there? and you have 6 employees goofing off in the back?
no thank you. We will just drive to the next closest location.

Location not kept very clean. The tables weren’t bussed and wiped clean. The floor was filthy and slick with grease residue and the men’s room was a disaster with toilet paper nearly out and water on floor. They were out of coleslaw. They also failed to turn on the open sign.

Wing-​Stop is a Dallas Cowboy and Los Angeles Laker-​affiliated joint, that boasts bold flavors and a cool, vintage atmosphere.
The prices are very reasonable, and the meals are quite satisfying/​filling. I usually proceed with the Individual 8 Pc. Combo (Original Hot) and Potato Salad.
Much to my (not) surprise, the IQ of the staff is nothing to exclaim from the mountain-​tops about, but the flavors are still there and make me miss LA, where I first visited Wing-​Stop.

Last night stopped in with my son and his fiancé so they could grab a quick bite to go. I kid you not, we witnessed the staff throwing hot wings at each other in the back, too busy to cook their order.
Oh, and we counted only 4 diners and double staff number, and it still took a good 30 minutes for them to get their wings. When he asked about the inordinately long wait time, he was told, «18 minutes is our turn around time.»
Apparently. 18 minutes plus another 12 to finish Wing Stop Super Bowl Toss in the kitchen with your wings.

Delicious food at Wing-​Stop. They have a wide variety of flavors and the best fries ever. You will want to get take-​out because they offer up nothing in the manner of ambiance, but the food is worth it.!!