Associated Dermatology of West Bloomfield, Commerce, & Novi

So I’ve been coming to Dr Kerwin and his PA, Maria, for over a year. Dr Kerwin’s bedside manners were horrible, but he was able to help me with my acne and at the time the office location was convenient. I did go back for a mole removal and my apt was made with Maria. Maria was kind enough and my removals went well but everything seems so rushed in this office. Even for as nice as Maria seemed she rushed with me. I was in and out and even had blood dripping down my back and ruined my jeans because she was so rushed and didnt take enough time. That’s not the worst part — it’s their back office staff, office manager and medical assistants. They are are all very rude and just miserable people. The medical assistants complain every time they would take me back about their hours, the doctors, other office staff. I found this highly unusual that they were so open about how upset they were. The reception staff are the worst. They can barely crack a smile when you walk in and make it seem like it’s a bother when you ask questions. The worst is their office manager — she is the queen of meanness and rudeness. I had a balance from my mole removal surgery that my insurance didn’t pick up. The office originally agreed to allow me to make payments because of the size of the balance. The straw that broke the camels back was when I went in for a recheck and was told, mind you in front of the entire office, that I was not allowed back for my visit unless I paid the full balance up front. I was caught off guard. Mind you I had already paid about half of what was owed and more than they had even agreed to in my payments. I let them know that I certainly could have made arrangements if I had known prior to my visit but you guys agreed to allow me to make payments so I’m confused. The office manager stated that they now needed the full balance paid or they had to cancel my apt. I offered to pay half and come back later with the rest. This was not acceptable to the manager — I even had the agreement in writing from them for my payments. I paid my balance and will never return. The way the manager handled the situation and how they went back on their agreement — non the less in front of the entire office — is not ok. No one should be treated in this manner. The reality is, I should have left sooner but again the location was just convent at the time. Your health is the first priority, be sure to go to a doctor who feels the same and his/​her staff treats you with respect.

Dr. Merkle is like family to me. I know I can call her with any problem at any time. I have been a patient of hers for over ten years and would never think of seeing any one else.

My appointment was supposed to be at 9:45am. I am writing this post at 10:50am and still haven’t seen the doctor.

I originally posted this under Dr. Michael Dorman’s profile, but realized that wasn’t really fair. My interaction with Dr. Dorman was short and not unpleasant, for a minor issue that didn’t warrant a prolonged interaction. Based on our two minute conversation, he’s a 3.5…a little dismissive, but that’s okay. I mean, my tiny little mole has now turned into a flat pink scar on my arm 3 times the original size of the mole, but the removal wasn’t even done by him (maybe his assistant?), and I can live with a tiny scar. That’s not even why I’m writing this review.
OH MY GOODNESS, that front-​of-​house staff. I wrote off their curtness and abbreviated responses to a busy office while on the phone with them, but when I arrived at the office and experienced the same treatment, I realized it wasn’t an isolated incident. My PCP didn’t provide me with the right referral sheet, but it took 20 minutes of frustrated (from them AND me) back-​and-​forth and several calls to my PCP to get it worked out. I still didn’t get it worked out when I left the office, and I received no calls from their office to let me know they’ve received the paperwork they need. I hounded them, and they finally told me they received it. Lo and behold, I then had to deal with my insurance company for their full charges. It has since been resolved, but with absolutely no thanks to them.
Smile a little, front-​of-​house staff. Be a little human. Stop sucking the joy out of people’s days.

I had a allergic reaction to incorrect medication given to me by other Dr. I took a chance and went to see Dr. Dorman. He gave me medication which only make it worse, corrected that problem. Somehow we got into the conversation regarding Obama-​Care which he thought I was on, NO I am on medicare which the above company advertise’s. He stated due to insurance regulations he could not go any further. So I spend money for nothing and I still have the same problem. Translation of this conversation was «I can’t make enough money off this»

The Dr. was so friendly and professional. Staff was very nice too.