I work and live in Caldwell, and my family in Verona told me to try Bagelwich over there and it was delicious. So I decided to try the Bagelwich in West Caldwell. While the food is fantastic, their customer service is not. The people in my office order from here almost every day, and every day I received attitude. The man on the phone would hang up, not give me an estimated time of delivery, and would show up whenever. This past time he told me 25 minutes when I could finally ask for a time, and showed up 45 minutes later. He had called me twice and when I came out to get my food he was extremely nasty and did not even give me the chance to sign the receipt that I had paid with a debit card. Not worth the attitude. Will go somewhere else for breakfast now.
Evan G.
Évaluation du lieu : 2 West Caldwell, NJ
My wife and I used to frequent this bagel spot frequently right after moving to the caldwells in 2014. Prior to that we used to go to jersey boy bagels in Morris plains which is ten times better than this place. This place was decent the first couple times we went and then started to go down hill. I’m not sure if the management changes or what but the bagels are not as fresh tasting anymore(even at 8 am). The staff except for the women are nasty(especially the two guys, not the one who makes the bagels but the other two). The one time I ordered two bagels with cream cheese and the guy thought I said butter because cream cheese sounds like butter, and then proceeded to give me a really bad attitude because I told him I wanted cream cheese.
Thomas W.
Évaluation du lieu : 2 Sea Isle City, NJ
I used to frequent the Verona branch of this store and except for the occasional slow service(due to crazy crowds) service was always friendly and fast. In the West Caldwell branch I ordered a single sausage egg and cheese on a poppie seed bagel. The guy who rang me up tried to charge me double the price(by accident) which is no big deal as I caught the discrepancy. But when I questioned the price of $ 9.44 for one sandwich I promptly received a nasty little attitude. From now on if I want a bagel I will drive the extra distance to the Verona store, at least there they value the saying that the customer is always right.
David B.
Évaluation du lieu : 4 Berkeley Heights, NJ
Very good bagels. Great coffee. Think there is another branch in Verona? Only problem is their toaster. My toasted bagel was merely lukewarm. Turn it up, man!