Ulta

Worst Experience EVER!!! If I could rate them 0 trust me I would! I had an issue with the night manager twice, I think her name was Alisha. She was rude, had and attitude and made it seem like it was a problem to assist me and my friend. I figured the first time being a Saturday and they where busy I’d let that go, the second time was last night when I went back to purchase some items. The items had sales tags, I had grab several items that where all supposed to be on sale and where ringing in at full price. The manager was rude told me she couldn’t do anything about it because it, that supposedly the sale had ended on Saturday & the tags had a date, I explained to her that it was not my fault or mistake and that they should honor it. She told me nope, sorry! I then called customer service to had the district manager call me back and she was no help, she told me that there was no way for them to override it and that they couldn’t honor the pricing that was listed although it was their mistake, she had also stated that the sale had ended on the 25^th mind you it’s barely the 21^st she then began to tell me that there where other sales through out the store to look at those, then she stated if there was anything she could do to make it right, I replied yes let me purchase the items for the sales price that was listed and she told me she couldn’t do that. I will be returning all the items I had purchased over the weekend as I had made more than 4 transactions & I will be taking my business elsewhere. I have never been so disappointed or dissatisfied with their horrible customer service. I myself have worked in retail for over 20 years and our motto has always been the customer is right, sadly to say in this situation according to them the customer is wrong although it was their mistake.

If there was a way to do –0 I would! This store is horrible! All the girls there can’t move a finger to help you! Not only that but they always think they are superior! Especially the supervisor by the name of Natalie, she is so rude and disrespectful. I hate this Ulta it’s the worst costumer service that you will get.

I really love Ulta and have made many of my makeup purchases here. I love the wide array of brands they carry I always find what I’m looking for with ease.
Unfortunately I was very disappointed in my recent trip to Ulta. Working in retail I know that you need to keep an eye on the store and suspicious customers; however, when I was in with my husband and baby a month ago I had never felt more uncomfortable. We had our one year old in his umbrella stroller as carrying him around can be tiresome. Well, much to my shock, I had overhead one of the staff speak into their headpiece and alert other staff to «watch out for the couple with the baby in the stroller». I understand that you need to watch out for shoplifters; however, I am one of the most honest people you can come by and if you need to alert staff please do so when the customer cannot hear you.
That experience alone will have me shop elsewhere.

I was greeted immediately as I walked through the door by an associate named Taylor. She was friendly and super helpful. They didn’t carry the product I was looking for but she helped me find an even better product. The prices are always great and the variety of cosmetics is awesome. Will definitely be coming back to this particular Ulta.

This Ulta is way more organized and knowledgable than the others I’ve been to! If anything they are so helpful that I have more that I bargained for every time, but I’m always happy with their suggestions. Also had my hair done in the salon by John, and was pleased with the results. He also recommended some great products that they sell in store.

I was looking for a specific product when I went into Ulta a couple weeks ago, but it took me forever to find someone who I could even ask to help me. Then when I asked her where this certain product was or if they carried it, she stated at me blankly. She obviously had no idea what I was talking about, and proceeded to lead me on a wild goose-​chase around the store, searching high and low for something that looked like the product I pulled up for her on my phone, which ultimately ended with me not finding anything that was remotely close to what I wanted. I knew what the product looked like because I had used it multiple times in the past, but they obviously were out of stock. I left the store frustrated and empty-​handed, except for my very grumpy 2-​year-​old, who I had in tow that trip.
If it was just for the previous experience, I would have given 1 star, but luckily, I decided to give Ulta another try after the fumes died down from the frustration of the first trip. This time I was looking for a travel size of a different product that I knew they carried. I was greeted right away by a sales associate who immediately led me to the area in the store where travel-​sized items are. She looked through them and quickly came to the conclusion that the specific item must be out of stock, and recommended another product to do the same thing. It was very helpful! I also asked her about the product I was looking for a few weeks earlier, and she knew exactly what I was talking about. After only about five minutes in the store, I was walking out, feeling happy and well-​stocked for my up coming vacation. I’m so glad Ulta made up for the horrible experience!

Great product selection, friendly staff, nice looking site. Plus the staff is sexy as hell. Was in there recently for my wife though and the one lady who appeared to be a manager or superior seemed like she couldn’t be bothered to check or assist but did a great job of avoiding the long line. I’m sure that this girl is just a fluke, but the other staff seems really hard working.

I called them on Saturday for a nail appointment. I specifically told the girl what I was looking for and she quoted me a price of $ 25 for a full set, and $ 10 to remove the tips I had. My appointment was 2:30.
I arrive and was told they do NOT do acrylic nails. WTF? I explained what I was told and the nail lady (they do some gel thing, not even really sure what it is) said she would «talk to the person I spoke with.»
What a waste of time.

I had never been to an ULTA so I decided to check it out after work one day. I walked in being overwhelmed by all the different types of makeup, hair & nail products. Quickly a store associate came up to me to ask if I needed help but I declined because I thought I could manage. I wanted to get all new makeup because i was disappointed in my grocery store makeup.
I was asked again if i needed help and decided to give in. Her name was Erica i think and she seemed like she knew a thing or two. I normally hate talking to sales associates cause they can be somewhat pushy. I explained to her what I hated about my current makeup and she showed me different products and matched my skin to some great foundation. She was completely honest and let me know TONS of info on makeup brush maintenance and how to make it look great.
I left the store feeling confident in my purchases & excited to use them at home. I LOVE THEM. I’m so happy with the make up she recommended. I’ll definitely be coming back. Erica was great!

Brand new location in Jordan Landing. The store is set up like the rest, with a great selection of hair products, makeup and fragrances. They carry many brands, from what you can find in any drug /​grocery store to those higher end brands you covet.
The makeup selection seems smaller than Sephora, but they have more hair choices. They have dozens of dryers, irons and serums.
The ladies at this store are friendly and knowledgeable. They have a salon inside and a brow bar to have your eyebrows waxed and tamed.
It is just a few doors down from Sally Beauty Supply, so between the two you can find just about anything you need, even if it may not be the exact brand you’re seeking.