FedEx Office Print & Ship Center

Had to do send a fax. Jeremy was very very helpful he helped me send, it it kept having errors but he made it happen! Great service!

I send a lot of mail via FedEx for my employer at this location. Whitney and Michael have been a huge help in getting everything out on time. They have positive attitudes and go out of their way to be helpful. The only reason I’m not giving five stars is because I think this office is understaffed — Whitney and Michael could use some help. Just sayin’.

The staff and managers are not very helpful here. I have gone numerous times in a pinch (ink out at the home office) to use the copier, print from a flash drive or try their email to the copier technology (that didn’t work by the way). The copy machines are usually not set up correctly for basic copying (portrait doc put in feeder and comes out landscape orientation) and staff says they don’t know how to fix that! I would not rely on any help from the staff or managers if you need something done quickly either. After pointing out their copier wasn’t working, the staff stands there in front of you and tells you they actually can’t help you anymore since they are needing to go on break, while the other helper is busy doing a print job in the back. It’s never crazy busy when you go in, but the workers are usually preoccupied, uninterested in helping you, or not trained on how to handle things. One «manager» tried to show me how to send my print job to a printer via email, but it didn’t work or I was misinformed. Because this store’s lack of basic customer service etiquette you’ll spend an hour and a half trying to complete a 5 minute job. It’s disappointing since we don’t have many Southport community options; just be sure you never run out of ink at your home or office nearby! Wish they would sell the store to another like competitor that knows what they are doing.

$ 0.49 a page to make black & white printouts? Wow. Considering the cost per page to Fedex is between $ 0.01−0.04, that’s freakin’ nuts, man.
I don’t print often enough to justify owning a printer, so I think I’ll just use the UPS store from now on. They charge much less.

Right, so, these guys have a yucky history but they aren’t so bad.
Called them to photocopy a 200 page document, spiral bound. Requested the project be done that day. Was told it could be done right then and there. No big deal, brought my project in. Turns out it would be an hour or two. One of the guys made an extra 30 or so copies making sure my big project would fit perfectly before it was bound.
Showed back up an hour and a half later and my project was perfectly done, spiral bound, as requested.
I would recommend bringing your printing jobs in on a Flash drive, not submitting them online. That face to face contact and also feeling the paper you’re going to use really makes all the difference. They are really accommodating and go the extra mile when you’re there vs. just submitting your order online.

Came here to do a fax while running errands. There were 3 people behind a counter, none of them greeted us or acknowledged anything until we went to the desk and waited for about 2 minutes…(despite no one looking busy or seemingly «doing anything»).
From there I asked to pay for a fax and was pointed over to the fax and told to pay after. I was not assisted, and was not informed of the prices.
After figuring out the fax alongside another gentleman who was directed to the area to DIY his fax as well, I was eager to get out of the place after waiting so long to have my fax go through.
Generally faxes cost .10-.65 cents per page and I expected to pay in the ballpark or 2 – 10 dollars total for the fax.WRONG. I was rang up for a grand total of 52 dollars. AMERICAN DOLLARS.
I asked where the prices were and was pointed to a display that was BEHIND the faxes and not in plain view.
I paid off the fax and remarked that if I had known the prices, I would have BOUGHT a fax machine, paid someone to use theirs for a flat rate in a local establishment, or simply went home.
I wasn’t bothered as much by the costs as the lack of help or assistance of any kind. I heard more about haunted houses and sandwiches next door than something to the effect of, «sure I can help» or even «sure, faxes are _​_​_​_​per page and _​_​_​_​per additional page extra».For the 15 minute wait, there was time to inform me of the prices or have them properly displayed instead of walking into a 52 dollar fax that paid for 3 workers that aren’t doing more than standing around and pointing the next idiot into his destiny of making a 50 dollar fax. I’m so upset.
1 star because the kids probably aren’t bad and seemed personable from their side conversations, they’re just not good at what they do when it comes to their jobs or customer service. At least not today or yet.
EDIT: was refunded ~25 dollars after making a complaint. So grand total of 27 dollars for fax.

This is an easy to place to get in and out of quickly as the few times I’ve come in here and needed to ship an item I was in and out in less than 10 min. The people that work there are friendly and helpful. It makes it easy to ship something really quick.

This is the closest FedEx/​kinkos to my house, but I rarely go there because there’s no photo print service! It’s fine for any other self service prints, but I most frequently use fedex office for photos so unfortunately I won’t be coming here often. Too bad because the staff is nice, it’s in a good location and there’s always parking.
I never use FedEx for shipping. Just a tip: The good old United States Postal Service is always less expensive.

Although Kelly is very nice and knowledgeable, That is why i gave 2 stars. This place is over priced and very set in the corporate ways… Too bad for the small guy or mom & pop shops that want to spend there money here in West Sac. All i can hope for is that they actually look at what people have to say and maybe make some adjustment’s cant do business with you again unless you charge what your services are worth.

I came here several times to make copies and never had any issues. This place is like any other FedEx office location. You can make copies, send a fax, ship packages and more. There is normally one or two workers so the service can be a bit slow. I would definitely come back to make copies or ship packages. It’s also nice that it is located in a shopping center where you can run other errands at nearby businesses.

So I thought, I’d give this place a try even though they had a few bad reviews. I’ve been here 3 times now. The first 2 times I was greeted but the today I was not. I usually come in there to get copies made and everyone there was pretty nice to me and the service was good except for a wait. They’re a little slow but, they take care of you when it’s your turn. The store was clean and neat. 4 out of 5 stars because I waited a while the first two times when I needed help.

This place gets poor reviews because the guy who works here is rude!
Seriously!
But hey don’t take my word for it, experience it for yourself…
@SacramentoMarko

The customer service and equipment here is so bad that I’m not going to even dignify this location with a response.
Do us all a favor and burn that place down. I’m sure the insurance money beats the going out of business sale that’s coming your way!

Eh, I was really happy that we moved right next to a Fed Ex, but changed my mind after coming here. I USED to go to Fed Ex a lot to use the computer to print out documents or use the copier.
My first time ever coming here was right after work around 8:55PM. Yes I know they closed at 9PM but I am quick with using computer equipment so I knew that I was going to be in and out in a few minutes.
I walked in, got greeted then was rudely told that they were closing in five minutes. Of course I was out before they actually closed and the girl that was using the computer next to me before I even got there was still there. So I KNOW i was rushing.
Anyways, I won’t be back, I went and bought a printer to deal with my stuff at the comfort of my own home rather than attempting to come here again.

Nice place to have in Southport. The staff are usually friendly and they have lots of different services. The only thing they are missing is no USPS. :(

Update, I’ve given them a few more chances and moderate improvements have been made. One person in particular always is positive and helpful and I want this review to better reflect Tina’s service as of March 2014!
2013
If you have to… is what I would tell anyone about should I use this store. For fast, self serve turn around I’ve used them several times, but it’s time to not be lazy and stop supporting bad service. There have been one or two good employees there, but overall the service is poor. Fairly rude staff, lots of management turnover and employees who rant to each other while in the presence of customers. I’m pretty surprised to see such low professionalism from a company that is supposed to be business to business focused. Do go here for quick copies and FedEx drop off, Don’t go here for professional service.