David’s Bridal

At first we had a problem with having a new person ordering my dress in the wrong size. But the store manager and the miracle worker, in Alterations made some changes and were able to right the wrong that had been done. Through a difficult situation Linda made it less stressful and was able to put me at ease in a very stressful time. Thank You Linda and Sharon for all of your hard work on making my day the best it can be. I will forever be greatful for you making things right.

This was a horrible experience all around. I arrived and waited for 15 minutes before getting to meet with my sales associate. When she started asking me about my wedding plans, dates, aesthetic, it was as if she had no personality at all. It was as if I was speaking to a robot. I told her the kind of dress I was looking for and price range, and she dropped me off in one aisle of the store and walked away. Thank goodness my bridesmaids were there with me. They started pulling the dresses for me, as the sale associate had completely disappeared. When we had finishing pulling a few and were ready to start, she came back with a bag of undergarments. She tried to help me in the dressing room, but it was awkward to say the least. My mom saw my dismay and took over. No one wants to disrobe in front of a robot. Needless to say, the whole appointment was aided by the people I brought with me. The staff was so unhelpful, it was like they didn’t exist at all.

I came to this David’s bridal on Saturday with my mother in law who was in need of a mother of the groom’s dress for my brother in law’s wedding in a few weeks. I had done my research and knew the dress she wanted to try on. I had also checked the appointment schedule the evening before and saw tons of available appointments. I have 3 children with various Saturday activities so I couldn’t commit to a time but wanted to assist my mother in law since my future sister in law was unable to do so. They’re also a chain store not Kleinfeld’s or anything so I figured an appointment wasn’t necessary.
We showed up around 11. When I mentioned that we were here for a specific gown citing the item number I was rudely told we were welcome to look at the dress but she couldn’t try it on since we didn’t have an appointment and they didn’t have a consultant. When I explained we didn’t need a consultant we have a dress picked out already she just needs to try it on and I suggested we go to the Denver store instead, a room and consultant magically became available.
The dress we came for looked amazing on my mother in law. We bought it and I would give 5 stars to the dress alone (beautiful, great value, amazing fit) but the rudeness was uncalled for.
Wether we were there to buy a $ 3,000 wedding gown or a $ 150 mother of the groom dress a customer is a customer and you should treat them with respect. We also occupied the fitting room for 20 mins so I doubt they lost any sales.
I don’t have any weddings in the immediate future but my daughter is making communion this year and we will take our dress and headpiece shopping elsewhere because of this experience.

I was told 30 days to return. Now trying to return and am being told 14 days from date of shippment. It takes about that long to get a dress. NEVER NEVER AGAIN. I now have three dresses that I will never wear and am out $ 350.00.

Horrible, horrible customer service. After promising to over night a second veil (the original they lost in alterations). I thought «great, no big deal»…9 days later… no veil. Called to speak to a manager and was told that the store was pretty busy so they would try their best to call me back within the next hour. No call. Guess this isn’t a priority. So No veil. Wedding is days away… like 4! After they called to reschedule my dress fitting (booked more than a month in advance) because my dress wasn’t done yet. Not a happy camper… Everyone is friendly. and sorry.but it still doesn’t make it good customer service, Ya know? The ball was still dropped on the important things. Like delivering on the items paid for.
Should mention dress/​veil purchased 4 months in advance.

I’m a little indifferent about this place. While we did find some great bridesmaids dresses there for my girls after a long search, I would have rather gone to a bridal store at the end of the day.
My first thing about this place is it’s so dirty. Like, filthy dirty. Not a place I would want to be trying on a wedding dress. But hey. maybe people don’t mind.
The first time we came in for bridesmaids dresses we spent about 3 hours searching for a dress. Originally I wanted all the girls to pick what they liked, in the same color, but after realizing how it would be tough with all the different fabrics we settled on the same one and everyone was happy.
I feel like most of the time the associates just kinda leave you be and are busy with everyone else. This is fine for bridesmaid dresses but if I had of been there for my bridal gown I would’ve been very frustrated. Finding and buying your wedding dress is such a fantastic experience and the person who helps you can be a huge part of it. Anyway– just a little more attention to customers would be nice.
The girls all ordered their dresses and my MOH needed hers in an extra long. She went through the whole transaction and the girl promised that it was extra long and then good thing she looked at her receipt — she didn’t ring up the correct dress and she almost got the shorter version! So thank GOODNESS she noticed and fixed the problem.
They only called me to tell me when the first girls dress was in… the rest I had to continually call and check in. The extra long one took almost 4 months to get in and they kept promising they would call when it was in. Nope. they didn’t and when I called and it was in, they said «oh yeah it got here a week ago.» Gee… thanks.
I did NOT buy my wedding gown here but found the perfect pair of shoes that I wanted for my wedding day here. I wanted to make sure they were the right height for my dress and asked if I could return them the next day if they weren’t. The answer was no– all shoe sales are final. Okay great, I can understand that but if i literally bring them back the next day and they clearly have never been worn other than to try on my dress then whats the harm. So there I went, had to bring my dress in the next day and try it all on there. Just a pain. The best part was, they only had one shoe in my size left at the store which was the pair that EVERYONE had been trying on. When I told the associate that I would like to order the shoes in that size she looked at me like I was crazy and said «well, you can have these ones then.» You could see the dirt on them! They were gross, frayed, and had brown spots all over. Then I got attitude because I wanted a new pair? Oh I’m sorry. What the?
I will say that the associates were very helpful when we needed another bridesmaid dress at the last minute. They called to two different stores to make sure they had it on the rack in the size we needed and in great condition. Bravo for that but overall… I hope I never have to come back again.

Update: Our alterations went fine. As did the final fitting. We had the dresses shipped to our wedding coordinator in California and that also went off without a hitch. The dresses arrived on time and in perfect condition. Could not be happier.
By the way, the name of our consultant was Cathy. She’s phenomenal. Simply fabulous.

This was the best experience at a David’s Bridal I ever have had. I came up from Highlands Ranch because I was hoping they had a sale veil I was looking for. They didn’t have what I wanted but when I told Tessa, the associate, what I was looking for she was very accommodating. I also came in on crutches as I’ve had foot surgery and she brought things to the front and even carried my purse and bag out to my car for me. So appreciated in my condition! I love the veil I purchased and loved the service I got, so worth the trip!

Lets start with when trying to make an appointment over the phone, I called three times. No one picked up, it was 2:00 on a Tuesday, Wednesday and a Thursday. I finally just decided to let the stupid phone ring until someone picked up. When someone did, her name was… OH jeeze, maybe Sharon? She picked up the phone, told me «you’ll have to hold» and put me on hold…10 minutes later, I was laughing. Just kept myself on the phone to see if they would ever care enough to pick the phone back up.. They never did.
SO I went online, I wanted to book over the phone because I had some details about my party I needed to share. No luck.. So I booked online. My sister, brother in law and two nieces ages 7 and 8. They’re good kids, so I’m not sure why the following situation was so crappy.
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NO ONE WAS MEASURED! I’m ordering 3 dresses (13 total), they’re not cheap dresses and order times are long.. Not to mention my wedding is in October so I don’t have a lot of time to waste exchanging anything. My nieces tried on the dresses, the little one was told to purchase a size 4 the older one a 6.. Funny story though. THE DRESS DOESN’T COME IN A 4! Which the stylist must have known, because when she entered their information into the system she put both of my flower girls under one name. With just a size 6. She didn’t even add my sisters bridesmaid dress size into the computer. My stylist here in Eugene had to do it all for me.
So my sister drove to the store, was treated like crap, didn’t receive any of the services promised by the company and when it all came down to it she had to go home and measure everyone on her own.
Thanks Davids Bridal in Westminster for making my wedding just a little bit more difficult to plan. Thanks for treating my sister and her family like crap, and thanks for being the absolute worst.

I was very nervous walking into the store the first time not knowing what to expect, but all that faded away as the staff greeted us with smiles and put to rest any fears I had as a bride who is plus sized.
There is not enough good things I can say about David’s Bridal in Westminster. Paula and Amanda where absolutely awesome!!!
Paula especially, she knew what I wanted before I even knew! They were so patient with me as I tried on like a gazillion dresses. She helped me with everything, even the little details, like matching our color in dying the bridesmaids shoes.
My bridesmaids found beautiful dresses in no time. We’ve been in a several times with each of them looking for necklaces, shoes, flower girl dresses, my veil, a shrug, you name it, and each time we were greeted with smiles and even hugs! The store manager even asked me how I was by name, It was so nice to be remembered!
I love this store and would highly recommend it to anyone looking for special occasion wear, the selection is the best I’ve seen and the quality is superb! If you’re a skinny girl, The White Collection by Vera Wang is the stuff little girls dream of!
I love this store and especially the staff. They are rock stars!

I never got notified my dress arrived for pick up. Another bridesmaid got notified and they told her mine was there as well. I called to verify it was there before I drove there and was put on hold for 10 minutes. This place is crazy busy and it seems like getting people in and out is more important than customer service which is unfortunate. I got another dress at the David’s Bridal at Park Meadows and my experience was much better. I would recommend that location or a smaller chain that is more focused on customer service

I purchased my dress 8 months before my wedding, with a group of 5 ladies. Obviously being a first and last time doing this type of ordeal. How magical it was! They set up all my friends/​family of ladies in a row along a ‘stage’ for me to model each gown on my list. We all knew when I had the perfect dress on and when the assistant to me rang that bell and all the ladies in the entire place clapped for me I was forever changed. It was an amazing experience! I returned 7 ½ months later to have my gown cleaned and of course to try it on 1 more time to find that I had gained a few since my initial purchase. They had a quick, affordable alteration take place for me just in time to head down the aisle. I was very satisfied and wish I could do it all over again!

I went there for a dress and my bridesmaid dresses. I booked 2 appointments one after the next and both were rushed cuz she didn’t know I had booked out 3 hours. My consultant didn’t really grasp my taste, didn’t ask about my wedding scheme and left midway through when i was trying on a dress, had to ask someone to find her, very scattered and in a hurry. I think she was new. She seemed kinda distant in opinions and not a lot of input. Store managers where nice and checked in on me and my bridesmaids so that was nice. I’m usually a very patient and nice person but I felt a lil bitter about the whole thing. I found my dress but it was very rushed to find it.

Didn’t have a very good experience here at all. The lady that helped us didn’t look very professional nor did she act very professional. She was kind of rude and acted annoyed by us. She kept leaving us periodically and we would have questions or need help and she would be no where to be found. She wasn’t helpful and didn’t have many suggestions. I won’t ever go back to a David’s Bridal. Very dissatisfied.

After having a TERRIBLE experience at the Park Meadows/​Littleton location, I stopped in this David’s Bridal on a whim and the experience couldn’t have been better!!! When I was met by the Greeter, Sandy, my Mom and I told her about our horrible experience at the prior location and she was appropriately sympathetic and interested in doing everything she could to change my viewpoint on the chain. She assigned me a Sales Associate, Sam, right away, despite the fact that I didn’t have an appointment, and within ten minutes I was trying on dresses.
Sam was AMAZING!!! She was genuinely interested in the wedding I was planning to have, the types of dresses I liked, and helped me decide on THE ONE! She was very honest with her assessments of the dresses I tried on and assisted me with everything from putting the lovely gowns on to finding the perfect underpinnings to wear.
I would highly recommend, if you are in the market for a wedding gown, that you visit this store!

My experience at David’s Bridal was disenchanting to say the least. I booked a Saturday appointment at a store in the Houston Galleria area, which was a mistake. It was a zoo and difficult to even interact with the three ladies I brought with to help me. My attendant was helpful and I did pick a dress, but it was not the relaxed, fun setting I had hoped for.
I went in for alterations in Houston a couple of months later. The woman in alterations was very sweet and helpful, but the woman at the counter was very rude to me. She was frustrated that she did not understand some of the notes written by the woman in alterations and when I tried to explain some of them I was snapped at. It took over 20 minutes just to have things rung up, as I watched her bicker with the sweet woman from alterations.
I asked about having the dress shipped from the Houston location to the Westminster (Denver) location for steaming to simplify our to do list closer to the wedding. They won’t. They will ship to any address for free, but not to another store. Incredibly strange and very inconvenient as a customer that has just forked out a lot of money on dress and accessories. So, I shipped the dress to a close friend in the Denver area who brought the dress in to the Westminster location to have it steamed before the big day. She told me that the women at the Westminster store were also very rude to her.
Picking up my dress from the Westminster location was no issue, but it was already paid for and I didn’t have to interact with any of the sales ladies — only alterations. I have no intentions of taking my dress here to have it preserved after the multiple instances of horrible service. Overall, I was very dissatisfied and would not recommend ANY David’s Bridal. Unfortunately, the sales staff has the last interaction with the customer, therefore leaving the most lasting impression of the business. The attendant and the alterations women get a 4.5÷5 stars for service, but the sales staff at the counter don’t even get ¹⁄₅ in my opinion. I would recommend finding another store that will treat you like a valued customer and help you celebrate your new chapter of life.

Now that all of my bridesmaids have successfully obtained their dresses, I feel safe writing this review. My bridesmaids did find a dress that they love here and I am very happy with them, also.
So I guess that is the good.
Now the bad (and, unfortunately there is quite a bit of it)…
They sell your information. This is so unprofessional and really pissed me off. My inbox is still being flooded with random vendors who address all of their emails as (my last name). Not even a little effort to put my first name in there? Really?
Their sales staff is beyond rude. Like some of the rudest that I have ever encountered. I called multiple times trying to get an appointment to try on dresses. I finally got one scheduled. After some conflicts came up, I called and had to reschedule. I was put on hold and hung up on 5 times before someone finally rescheduled my appointment. When I found my dress at another store (review to come), I immedietly called David’s Bridal to let them know so as not to waste the time slot. I was met with disdain and was even told, «well it really is too bad that you felt like you were too good to even give us a shot!» I should have known better than to come back.
Fast forward a couple of days and my maid of honor and I were on our way to check for dresses. We made an appointment a day prior and came in looking for the perfect bridesmaid dress. I was met with paperwork and more frustration that I was not looking for a wedding dress. Our sales woman apparently decided that her time was better spent helping a walk-​in bride and left my friend and I to do all of our shopping on our own. After about 15 minutes, we found the perfect dress. I showed my bridesmaids via text and they all agreed to order that day. Too bad we had to track our sales woman down for another half an hour before putting the order in. Even then, she didn’t put the order in the system until 2 days later!
I would not recommend coming to David’s Bridal. Go somewhere else and you will find dresses for the same price and will actually get amazing customer service.

I will say I am glad I did not purchase my dress from this shop.
My bridesmaids and myself went to find their dresses. The prices were good, color selection was larger than most other shops, and they have quite a few style options.
The reason I am giving the shop a 2 is for the dresses we got for my wedding.
We had an appointment on a Saturday which I know is a busier day for dress shopping. I thought by having an appointment we would have a consultant that would be there for us.
She did explain the dress options that we had but was pretty vague.
I let my bridesmaids pick our all the dresses they wanted to try on and wanted them to have fun. It really became a stressful event which I wasn’t happy about.
I want this to be an enjoyable time for all that are involved.
The girls fell in love with 2 dress styles that were not available in the color that we were looking for. That I feel is the consultants fault, she should have never allowed them to try these on knowing they were not in the grey that we were looking for.
When we were trying to find our consultant she was no where to be found, running around with multiple brides. I made an appointment to have that one on one time with her and to ask questions, get opinions, and be there to explain, discuss, etc. However that did NOT happen.
When it came to the shoes the girls wanted the consultant seemed lost. She knew very little about the style and color options that came together.
We did find the girls dresses and ordered them. I don’t think we will be going back to have them alter the dresses.

I thought wedding dress shopping was supposed to be «magical.» At least, that’s what it seems like in all the TV shows. But going to David’s Bridal for my friend’s wedding dress shopping was stressful. The dresses are not organized very well and you don’t even really know where to begin to start looking, so you get overwhelmed pretty quickly. Also, the fabric quality isn’t that great. If it makes swooshy/​scratchy noises when you walk in it, you know it’s bad.
The price is a lot cheaper at this store though. You can find a decent dress for maybe $ 500, and then spend a little more on alterations. But remember, you get what you pay for in the dress. On the other hand, I would recommend getting accessories here (tiaras, headbands, belts) because they are cheaper in price but still look about the same compared to other wedding dress stores.

I’m currently waiting to get my wedding dress in for a 2^nd time. I’ll update my review once I see it is brand new and clean.
I’ve been into the store 3 times now and dealt with staff on the phone. All my experiences have been mixed, some great customer service, some not so much.
I knew exactly what dress I wanted as I’d seen it online when searching for dresses. So it was nice I was able to try it on before ordering it. Marissa helped me and was quick and attentive. The whole thing was quick and painless.
But then my dress came in. It came in early and I received a voice mail asking to pick it up by that evening at 7:30. I was on vacation so this was irritating but I picked it up right away when I got back. I got it home to find there was a sticker on it with an arrow pointing to a black stain. When I spoke with the store manager, Linda, she was very apologetic and agreed to absolutely exchange the dress for a new one. When I brought it all the way back to the store a few days later, I was asked by a staff member if I wanted it spot cleaned, and later if I just wanted the one in the store that everyone has tried on. That was a little irritating as well, no I do not want a defected dress at full price for my wedding day. But without any hesitation Paula did order a new dress for an even exchange.
I understand mistakes happen and am not mad about it, I have plenty of time as well. But it’s a little odd that I was rushed to come pick up a defected dress. Hopefully I can give them a better rating once I get the new dress in a few weeks!