The Plumed Serpent

After having visited numerous other bridal salons in NJ and NYC (Kleinfeld being one of them), I still had not found a dress that was «the one», nor had I had any overwhelmingly positive experiences in the bridal salons themselves. I decided to make an appointment at the Plumed Serpent because it’s not too far from where I live, and their selection of dresses seemed to fit my taste exactly. I was not disappointed! From the minute I walked in, the service was warm, friendly and incredibly personal. Caitlin was my consultant, and she really took the time to get to know what I wanted and helped me narrow down the styles I was considering. I NEVER felt like I was being pushed to buy anything or say «yes to the dress», and I honestly didn’t expect to buy a dress on that visit. But, when I tried on my dress, I knew it was the one. Caitlin helped me accessorize the look to get the full effect and gave me and my friends champagne to celebrate once I made it clear that I was choosing the dress. It was honestly such a genuine, fun experience, and I cannot recommend going there enough!

Katie was my consultant and was extremely helpful, nice, and accomodating. She gave me great ideas and was supportive with finding the dream dress. She is great at her job and even if I don’t get a dress from there I am hoping to go back for accessories and alterations.
I had a great experience and they were also very nice to my two friends that came.

Allison was super nice – she made me feel very comfortable; she was enthusiastic and seemed truly excited for me and interested in me, which I loved! The store had yummy treats and champagne which was fun. I also love that it’s a local store.
It’s a small store so obviously there is a limited selection, but I thought it was a good and varied selection. The brands are listed on the website so you know what they carry and shouldn’t be surprised by what brands they have and don’t have.
Why I’m giving 3 stars: one, I wasn’t strongly encouraged to browse. Two, Allison was a little pushy. I mean, more power to her – this is her store, she wants to make the sale, and the dress I liked was super pretty on me! But I felt really, really pressured to buy right then and there, and I almost bought a dress that, upon reflection, would not have been «right.»
If you you go and are unsure about your dress, stay strong! It can be tough to say «no.» But if you live in the area, I would recommend going – the store has a very nice selection, everyone who worked there was nice and welcoming, and Allison is really a pro at putting together an overall wedding «look.»

From the minute I walked in the door I was welcomed with smiles & friendliness. I was so very lucky to have Julie help me throughout the entire process: Julie was so amazing that I didn’t even go to any other location to look for a dress. Her understanding, amazing customer service, and love did her job made me not want to go any where else for a purchase. I give Julie all the starts possible and the plumed Serpant bridal as well. Love love love my entire bridal experience here.

I grew up in Westport and purchased my first bridesmaid dress at TPSB when I was 14 and I knew then that this is where I would find my gown when it came my time to get married! Julie, Alison, Katie, Kim, Haylie, all of the seamstresses, everyone in the Plumed Serpent made me feel so special and guided me the entire way. Julie helped me find my perfect Monique Lhuillier gown. She was extremely encouraging and listened to me and my vision and when I was doubting myself, she was like my full time cheerleader. It was such a magical experience working with everyone at The Plumed Serpent. The moment I stepped through the doors I could feel such an amazing energy radiating from the bridal consultants and just the place in general.

I had no clue what I wanted to do with my wedding: where, what, nothing! My mother had passed away, so it was tough to conjure the nerve to do happy stuff! Alison Luciano, owner, immediately took charge, was delicate in handling all mother situations and before it was over, I was in an Oscar de la Renta dress, beautifully tailored to me, and flying to Paris for my «where». With Alison’s, «For you? Anything!» Attitude, you can rest assured you will get what you want and more! A fairytale to last a lifetime! Loving plumed serpent.

I have had an amazing experience thus far with buying my gown at this store! I went in with an appointment back in July after previously visiting two other stores, and Kim was assigned to helping me. She was extremely patient, pulling all sorts of dresses for me even though I was on the fence about what I wanted. She helped me honestly consider a number of different styles, never making me feel rushed or like I was bothering her going back and forth between gowns, and was up front about what was/wasn’t in my budget so I didn’t risk trying on something and falling in love only to find out it was beyond what I wanted to spend. Kim was also kind and discreet when I asked for a few private moments with my mom as we discussed prices and other details before making a decision, never once pressuring us just to make the sale. In the end, I went with the first dress I tried on! After selecting my gown the owner Allison got to chatting with my mom and I, and then spent quite a bit of time with my mom helping her look at mother of the bride gowns even though we hadn’t made an appointment to do that. A few weeks ago I even popped back in to the store without an appointment to take another look at my gown, as I was concerned that one of the colors for a dress my mom was considering was too close to the ivory of my own dress. Kim again was super sweet and took a few moments to pull the dress out for us and help us make our decision on the color. It remains to be seen in terms of getting the dress here on time and having alterations done, but thus far I am nothing but thrilled to be working with TPSB and based on my experiences so far expect nothing less than continued great service!

Alison and her staff have that magic touch that makes wedding planning such a joy. I went on a «practice run» with my Mom before shopping in the city, and my dream dress was the fourth I tried on. Alison’s clear expertise – and her genuine warmth – immediately put me at ease and I feel in such good hands as a Plumed Serpent bride.
As a born-​and-​bred Fairfield County gal who has lived in NYC for 7 years, I can say with confidence this level of sophistication and service can’t be matched by an overcrowded Manhattan salon. Save the headache and go straight to Plumed Serpent!

Amazing service and personalities. They were all incredibly knowledgable and fun as well.

I wandered into Plumed Serpent by chance, without an appointment. Hayley greeted my mother and I and we discussed what I was looking for. It was one of my first dress shopping experience so I wasn’t sure exactly what silhouette I was going for, nor did I know anything about prices. I appreciated how upfront she was with us, explaining the least expensive dresses started around $ 2,500. We picked three styles and I tried them on. The last two were amazing, I couldn’t choose which one I liked the most. Hayley was SO PATIENT and attentive, helping me in and out of the final two contenders as many times as I wanted in order to make my decision. I honestly could not have had a better experience!

julie! — she is the best bridal consultant! — she assisted me and knew exactly what i was explaining for a dress. it was my first and best experience ever! she was honest with me and was very accommodating to my family as well. i was so happy at the end of my appointment. i found my dress and it was perfect! it was different and soo special! she could tell that i loved it and she could even tell when i didnt like others! julie was just over the top and i couldn’t have asked for anyone better to help me through this time in my life. thanks julie!!! i cant wait to continue to work with you through this process :)
the business itself is very clean and the prices are typical prices for dresses. if you are trying to spend under 3 grand for a dress then you aren’t getting the best. the material here is amazing and so is the service. well worth the money. its one day! but it is a big deal for a bride! thanks again!
5 stars and more!

The best bridal shop!
This was my first stop on my dress shopping weekend. As soon as I walked in Julie was amazing! My mother/​family and I immediately felt special and important. I was the only appointment in the schedule for the rest of the day so I had 100% of Julie’s attention. She was honest and very knowledgeable about all the styles and designers and after a few minutes of talking about what I was looking for she immediately started pulling dresses for me. I had very high expectations for the other stores I had appointments at. After visiting A Little Something White, Vera Wang Bridal, and Kleinfeld’s, Julie was by far the most helpful and gave me the best experience for bridal shopping. i went back after all my other appointments to try on my favorite dress again, and Julie was again, amazing! I would go back over and over again! The store is beautiful as well as the gowns, but better than that they offer the best customer service to help you find the perfect dress for your special day! Thanks Julie!

Beautiful store, excellent service, personal attention.
I had a wonderful experience at The Plumed Serpent with consultant Flannery. I ended up buying my dress elsewhere as they didn’t carry the designer of my #1 dress on my list. I felt bad that I couldn’t give them my business after such great service, so I will be returning there for my bridesmaids.

First-​class service, superb tailoring and professional staff define the Plumed Serpent Bridal. Having braved all the traditional manhattan bridal salons, I was relieved to find the Plumed Serpent. You won’t be disappointed if you visit this shop and you won’t go anywhere else afterward. I found my dream dress here and felt like a princess on my wedding day.
What makes Plumed Serpent stand out is its customer service, not to even mention its exceptionally curated dress selections. I visited the shop 3 times before I committed to my dress. Not one time was I pressured to make a purchase. After some harrowing experiences in manhattan, I welcomed this level of sophistication.
Once you visit the Plumed Serpent, you won’t go anywhere else.

The Plumed Serpent exemplifies exactly what a small business should be. They have a wide variety of dresses at all price points, their customer service is unmatched, and they go above and beyond to make sure everything is perfect on your wedding day. Alison (the store owner) and all the girls who work there are so friendly and accommodating, and make the shopping experience stress-​free and fun.
Here is one example of how awesome they are: My dress originally arrived about 2 months before my wedding, and after the first fitting my mom and I noticed that the designer had made some structural errors with the hem and bodice. Not only did Alison quickly alleviate any concerns we had, but she actually ended up paying the designer to remake the dress for me. When the dress came in, she accommodated my busy schedule by allowing me to come in for alterations later in the evening, as I was driving down to CT from Rhode Island. She promised everything would be perfect and she delivered!
Cathy, the seamstress, is also extremely talented and made sure that my dress fit absolutely beautifully on my wedding day. Her customer service is extraordinary; she calmly listened and addressed every question and concern I had, and didn’t make me feel awkward or silly when I asked her to alter seemingly minor parts of the dress. She did a wonderful job. Yes, it is expensive to have your dress altered here but you get what you pay for and I would do it again in a heartbeat.
I received so many compliments on my dress on our wedding day. A huge thanks to the Plumed Serpent!

Everything here was 5 stars from beginning to end!
That being said, I felt that this was by far the best costumer service I experienced compared to all the 5 stores I visited.
I was helped by Allison who was amazing, had an eye for finding the dresses that fit my body perfectly while still making my friends and family feel special (they picked dresses too)
Unfortunately I end up buying my dress at another store. I fell in love with a pnina dress. Every time someone helped me with a gown I thought omg this is not even close to the «expertise» help that you get here!
I think any bride looking should come here, everyone was wonderful and accommodating to my family and I. You won’t regret it!

First let me say, I’m shocked that there are negative reviews on here. I bought my wedding dress at Plumed Serpent after having several friends recommend the shop and I loved it.
To be fair, I’ve done the big, NYC wedding dress shopping with friends at Kleinfeld’s and Mark Ingram and that’s not what I wanted. I didn’t want to go to a wedding dress factory or feel like I was being pressured into buying something I couldn’t afford. That being said, I also wanted to feel like buying a dress was fun and special. I definitely got that experience at Plumed Serpent.
From the first appointment where I picked-​out my dress, Allison was amazing. She helped me figure out what I wanted but also had me try on a few dresses I wouldn’t have considered because I didn’t know what would look best one me (who knew I’d like a full A skirt??).
I also really respect that once I told Allison my budget, she was VERY careful to keep me there and didn’t show me anything that went above that. I can’t say that for any of the other bridal salons I’ve gone to.
I also had all of my fittings done at Plumed Serpent and found their staff to be so friendly and warm. Every time I was there, they were so accommodating and fun and made the whole experience a breeze.
I’d DEFINITELY recommend the Plumed Serpent to anyone looking for a wedding dress.

The Plumed Serpent was the most amazing place to buy a wedding dress! From the moment I first walked into the store until the day that I picked up my gown, everyone I met listened to what I wanted, what I liked, what I didn’t like, and they were never ever pushy. They were honest and I appreciated that most of all. Everyone, especially the owner, Alison Fischer, made me feel like the most beautiful important bride she had ever had.
After hearing wedding dress war stories from many of my girlfriends, I was hesitant to go shopping for a dress at a full service bridal salon. Going to the Plumed Serpent was the best decision I made. Shopping for my dress ended up being a fun experience with lots of laughs, bringing tears all to my best friend, my sister and my mother’s eyes. Alison, was so accommodating to my overly tight schedule and made magic happen in getting me my dream dress in time for my wedding.
The seamstress at Plumed Serpent did a fantastic job in hemming my dress to fit perfectly for my petite 5’2 frame. I was a little concerned that the strapless all lace dress might be a bit heavy as the night wore on but the fit was perfect and I didn’t have to think about anything except having a blast dancing the night away.
The store itself is lovely, with high ceilings and gorgeous dresses everywhere! From the service to the dress selections I had the best experience ever! I credit the Plumed Serpent with making me look like a princess on the day I’ve dreamed about since I was a little girl!

GREAT service and BEAUTIFUL, BEAUTIFUL dresses! Although we did not end up purchasing a dress from them I wanted to make sure to give them a positive review for future bridal shoppers.
The dresses are elegant, classic and understated and we received terrific service. Expensive but worth it for that special day!

This is the ultimate bridal shopping experience. Service is impeccable and the dresses are insanely gorgeous. The Plumed Serpent was the first stop on my whirlwind bridal gown tour, and set the standard for the kind of dress I wanted (and eventually bought in NYC).
I understand that many brides don’t have a tight budget, or want to spend the extra thousand bucks (or two or three or four…) for a designer name. In that case, you can’t go wrong here. Out of the many, many dresses I tried on (probably a dozen), none were below $ 2,700. Again, not a problem for some people, but I’m more in favor of getting a less expensive dress and putting that money towards the band or flowers or something. My heart was stolen by a Monique Lhuillier beauty, but they also have gorgeous gowns by Anne Barge, Lee Ann Belter, Rivini… etc.
Again, great selection and great customer service make this place worth a visit.